I placed my order online. I received an email confirming my purchase. I received nothing. Months went by and I started calling the company. I always got the recorded answer and chose different places to go in the hopes of actually speaking to a person, live. I left messages and never heard back from anyone. I received an email asking how I liked my purchase. I called the President who sent the email and had to leave a message for him that I had not gotten my purchase. Still no reply. I called several times and sometimes left messages. I never spoke to anyone and no one ever called me back. I finally was messaged through email that my product had shipped and several days later I actually received it. I will never order from this company again and will post on FB to make sure no one else does either.
Review by MegaLala Paea4 years ago
I placed an order for a product from mensdirect.com because of the amazing price and useful website and it is really perfect.
Review by Ljcann Horilskyy4 years ago
The product was exceptional. The packaging was secure. I tried to call customer service a number of times for tracking information and never got a response. I emailed customer service and got a very helpful and professional response, though.
Review by Gissle4 years ago
Product was not cheap but you have to pay for quality. I inherited my father's Taylor-of-Old-Bond-Street-Club-Brush-with-Medium-Stiff-Dark-Bristle and it took 45 years before I needed a replacement. Shipped as expected with undamaged packaging
Review by Hartland Hardgrove4 years ago
I ordered a Parker safety razor and some shaving accessories as a birthday present for my brother. I paid extra on shipping to ensure that it would arrive in time. It did not. I ordered the products on Sept. 15th and received confirmation from Men's Direct the same day. Three days later on the 18th i emailed them to ask for a tracking #.......nothing. Next day I emailed a different address for the seller that I found on my PayPal confirmation....nothing. Then on the 23rd I emailed them to notify them that if I had not heard from them in the next 24 hours, I would be reversing the transaction...after that I filed a claim with PayPal and the next day I got an email from Men's Direct customer service saying that they were sorry for the delay but the Parker razor was supposed to be the last one in stock but for some reason they were out of them and that they had tried to contact me with no success of reaching me.
Not only did they have my email and phone #, but they also could have had PayPal assist in getting a hold of me. I received no emails or calls from them prior to filing my dispute with PayPal. In the end, they sent me the rest of my order, refunded me the amount of the razor that was "out of stock" and I took my business elsewhere for purchasing another safety razor.
Review by Ayjay4 years ago
Huge selection of products at very fair pricing and fast free shipping. They used to send three free samples with every order. But my last two orders they didn't send anything free. Overall good experience.
Review by Sg Behning4 years ago
I purchased a chrome razor/brush stand. When it arrived, the holder for the razor was angled down so that the razor would immediately fall out after being placed in the holder.
I attempted to bend it to angle it up to hold the razor in, which was admittedly a mistake, and broke the holder off.
Review by Jarris4 years ago
Nice products, but are they still in business? Despite numerous emails and a letter to the owners, a promised bonus product has never been delivered, nor a possible breach of their credit card safeguards addressed. Very disappointed in their lack of response.
Review by Sasathorn Raphaela4 years ago
I live in Brisbane Australia. I ordered and paid for an item from Mens Direct. The understanding was that as they don't ship internationally, I was to collect it from a hotel in Key West during my vacation to the US. When we arrived it was not there. We hastily arranged for it to be delivered to our last opportunity, a hotel in Miami. When we arrived it was not there. I have sent a series of emails, trying to arrange for me to receive my order, but they haven't replied. I am P***ed Off! I offered to pay for additional freight to get it to Australia. With still nothing heard from them, my only resort is to shame them into communicating by telling my story on social media..
Review by Sejul4 years ago
Hair brush is just what I have been looking for. Liked the product samples included with order. Ordered one of the sample products. Will be a repeat customer.
Review by MunchyBatik4 years ago
Just purchased my first straight razor. Quick and prompt service from Men's Direct. Love the shaver. Straight razor is the way to go, it's cheaper and you get a better shave.
Review by Atalo Binkowski4 years ago
Excellent razor handle
Review by Zatoichi4 years ago
Men's Direct has a nice range of products with an east to use website. Shipping is quick and you receive email updates as to package shipment.
The three free samples never hit my last two orders, but it does not alter my opinion of the fine services provided by them.
Review by Lindor Swoverland5 years ago
Great Razor it has just the right amount of weight for a smooth shave. I would highly recommend this razor for somebody that has never used a butterfly razor before.
Review by Bou5 years ago
I'd been searching for years for a case for a comb and nail file to replace the one I'd totally worn out. The Kent comb and nail file in a compact, high quality leather case exceeded my expectations in every respect. In fact your comb and nail file are the finest I've ever owned. And now, once again I won't be punching holes in my pants with a loose nail file I always carry. My only suggestion is that you offer a comb, nail file and case slightly longer than the one I purchased - about 3/4 of an inch longer - and you'll have another sale! (Forgive this delayed response; it was caused by my very unexpected open heart bypass surgery!)
Review by NeeNee5 years ago
One product was back ordered, so the entire order was held up. The largest problem was that I had to contact them for updates. There was nothing proactive from this company.
Review by Jaelson5 years ago
Good prices. Easy to use web site, fast and free delivery. What's not to like.
Review by Chasidi5 years ago
Men's Direct always has what I need at a great price and it ships super fast! I never have a complaint when using their site. It's easy to use and navigate and the order process is painless. The stuff I order usually arrives before I even realize!
Review by Bennette5 years ago
Easy to use. Good price. Fast, fast delivery.
Review by Sandrino5 years ago
These guys dealt with out of stock issues like champs, my safety razor arrived swiftly and I am know enjoying my smooth old school shaving regime!
Review by Rhysos Demion5 years ago
This company is the best ever! Immediate response. Immediate shipping. Will do more business with in the future.
Review by Gurpartap Ickowitz5 years ago
Mens Direct provides personal attention - the president of the company actually called me on the phone (unsolicited) to discuss my order. Great company
Review by Dud LeForbes5 years ago
It was exactly what I wanted, delivered quickly and my request for the color
was correct. A great place to shop for hard to fine products.
Review by Sepa5 years ago
Mens direct is a great site i always find what i want and always find new things thank you
Review by AdamEastwood Skipton5 years ago
The product is ok but it does not have the scent it was advertised to have. Good service and prompt delivery from Men's direct