Have been using for eight years, always helpful if there has been a problem (of which there have been few) and their team in Menorca are fantastic
Review by Fazz1 year ago
Firstly the site was valid, my accommodation was real. We stayed in Ses Cassettes 4 in Arenal de castele.
The apartment was horrendous. It was filthy and they even tried to save a couple of euros by not making beds in a third bedroom; we paid for a three bedroom apartment. The pool had a constant yellow tinge to it that stuck to floats and toys used in it. The pool cleaners liked to urinate near the bottom end of the pool. The sewers overflowed right under our bedroom window with raw sewage being left for 2 days till it was sorted. The company, ran by Dawn Chaplin were unsympathetic and did nothing to help other than sending in the same cleaners that had done such a bad job originally. I spent a fortune on cleaning products to make it hygienic for my 2 year old and pregnant wife. Finally we spent our second week staying out of the apartment to avoid estate agents coming and going.
I can't recommend this company at all. If you want a nice holiday stick to travel agents or direct with local aparyments/hotels.
Not related to the company but the resort is pretty bad as well, a mission to get buggies to the beach and limited to 2 reasonable restaurants.
********in response to company reply*************
I appreciate you may now have bought this company and things may have improved, as I have not and will not use the company again I couldnt comment on that. We travelled in June and all the bars were open. Being use to Majorca, Peurto Pollensa the volume of places to eat and drink was very low and getting to and from the beach with a buggy and all the paraphernalia you require for toddlers/babies was horrendous!! However, you are in no way responsible for the resort.
I appreciate your comments and am sure people will be able to make up their own minds about whether or not to visit the resort or with your company. If anyone does want to find out more, I am happy to share more information, please reach out @mattasimpson on twitter.
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