I was looking to order a custom scrapbook for my granddaughter. I tried to use the web site, but its confusing and cluttered at best. Instead I called to speak with a real person. BIG MISTAKE. The girl that answered the phone sounded busy. You could hear people chatting in the background and her answers were brief as if she didn't want to be there. It was at that time I asked to speak with a Manager. Of course, Shari who is that apparent owner was not present, so she had to call me back. I never received a return call and It wasn't until I called three times more that I finally spoke with Shari. It was then I realized the issue behind this "company". She directed me to "browse the different options on the site" or tell her what it is I am wanting. Um hello?! I went a scrapbook for my granddaughter and I just came from your terrible web site. Long story short, she basically blamed ME for not being able to understand the options and suggested I go elsewhere with my business. What kind of customer service is this? I have purchased scrapbooks in the past, and I should have known not to try someone new. I will be leaving reviews on as many sites as I can find to ensure this doesn't happen to someone else. This company will go out of business given the lack of leadership there. Truly disappointing experience.
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