Since I wrote this review, Meeting Tomorrow decided to refund what I feel is a more correct amount. I do appreciate that they finally did the right thing, so I am going to change my rating to four stars to reflect the way they operate normally and to integrate their acquiescence to my request.
I have used Meeting Tomorrow before; their service was great and It appears many agree. However, I wonder how many have had to cancel their order.
That happened to me this week. I do contract support for a company that was recently bought by a multi-national. That company requested that I get equipment for a meeting they were to have on November 17th, so I did so on November 11th.
Yesterday, November 14th, the company decided to cancel the meeting. I contacted Meeting Tomorrow Event Support on the evening of the 14th as soon as I knew they wanted to cancel.
Their refund policy says they will refund 75% if they are contacted within three days and 50% if contacted within one to two days of delivery.
Now Meeting Tomorrow says that while the meeting was for the 17th, the equipment was scheduled to be delivered on the 16th, making my cancellation within the two day window, not three as I see it,
So they insist they are only going to refund 50%. OK, I don't agree but I guess it is what it is. However, they are still keeping their 50% of the $89 delivery charge (that they never incurred) and 50% of the taxes, which is, in my opinion, very creative accounting.
In general I feel this entire policy is excessive and does not reflect, in any way, a fair accounting of the costs incurred by Meeting Tomorrow for a cancelled event.
So, in summary, if you ever need to cancel a delivery, expect to pay for a percentage of FedEx delivery charges that Meeting Tomorrow never incurs and a percentage of the taxes that are never appropriate, Also, if possible, cancel more than three days in advance of the non-delivery date (not necessarily your meeting date, and certainly not if you are actually "meeting tomorrow").
I did mention all of this to their accounting department. Instead of taking it as a customer complaint, they said they "welcomed my feedback". What a slap in the face! That just isn't good customer service. No attempt to resolve the complaint. No attempt to offer any accommodation whatsoever. How much would it be worth to them to handle this fairly and get a good review instead of this. I will never, ever, use them again. I will never ever refer another person to them, as I have several times in the past.
Review by Colinski3 years ago
Above and beyond customer service as well as almost instant communication. I would recommend this company to anyone. Their commitment to getting the requested equipment to the location promptly is unparalleled.
Review by Sebbastian Köppe3 years ago
We recently engaged Meeting Tomorrow to support our equipment needs for a multi-city tour. We crammed in about 12 cities in 30 days. Often there was just one travel day between events. This project posed a huge logistical nightmare - delivery of computer equipment being a particulary high-risk element.
Blake Rose and the Meeting Tomorrow team were incredible. Quick, attentive, and flexible during the planning and specification phase, but then accurate, commited, and agile on the fulfillment end.
There wasn't ONE failure on the computer logistics end of this: stuff showed up on time, stuff went back on time. With the number of cities we had and the "just in time" delivery schedule - I fully expected a failure. Happyt to say I was disappointed - all went flawlessly, 5x5!
This wasn't the first time we've used Meeting Tomorrow, after this experience, they are on our preferred supplier list for sure.
I wouldn't hesistate to recommend them to be added to anyone's bid list.
Review by Bafford Melhinch3 years ago
I called on Meeting Tomorrow with a list in my hand of A/V specs for a last-minute PR event that was happening in 1.5 days. In a panic, (and having little experience in the A/V arena), I was crossing my fingers and hoping for the best. All I can say is that their customer service/account management team was incredible! They are experts, assured me they had everything we needed, and made sure that we weren't missing any necessary items. Their team showed up for set up the next day as promised. They worked efficiently and were super thorough. They were patient as we asked them to change equipment locations and test everything, and even stayed a few minutes more than required to make sure everything was correct. The event was executed perfectly, and the technicians were excellent under pressure. We will definitely use Meeting Tomorrow again!
Review by EnglishTeacher3 years ago
We have hired Meeting Tomorrow for a few years and plan to continue for many more. They truly set the standard for quality in their industry. Meeting Tomorrow should be the first one you call because they are the last one to worry about getting the job done.
Review by Makahla3 years ago
Our non-profit organization needed a set of laptops for a tech driven fundraising campaign. I called Meeting Tomorrow and reached the person I needed to speak with (Talia) on the first call.
Talia and her team have been efficient, responsive, and very professional. They got us everything we needed and ultimately Meeting Tomorrow has proven to be not just a great company, but a generous community partner. This is evidenced by the fact that they ultimately agreed to sponsor our computer needs for this campaign!
We highly recommend Meeting Tomorrow. They'll take care of your needs. We'll certainly be working with them again!
Director of Programming
The Musical Arts Institute - Chicago
Review by Myrry3 years ago
I have used Meeting Tomorrow for many focus group/taste tests. I usually order around 30 laptops and have them couriered to an offsite location. Sometimes we need the laptops at our office and in those cases, shipping works fine. However, when I let my Rep, Tierney Edwards, know what I wasn't comfortable with shipping (after a fed ex disaster!) with the last project, she found a way to have the laptops couriered to my location. This has made all the difference for me, stress wise and project management wise. I can always count on Tierney to make my part of the process as easy as possible.
Review by DowTheFish3 years ago
I am consistently amazed with the customer service that I receive from Meeting Tomorrow. From the sales team to the guys in the warehouse, everyone is top notch. Nick, my account rep, is the bee's knees. Looking forward to my next order!
Review by Zimran AlJanaahi3 years ago
easy to work with
Review by Ppino Bolotow3 years ago
I have worked with Meeting Tomorrow on a large national tour that's covered 12 cities and each time they've performed above expectations. They're staff is always on time, they work within your budgets, they can handle VERY last minute requests and always maintain a positive attitude. Not to mention, I get a call from their customer service department directly after each install to make sure that their staff did a great job and that I was satisfied. I'd highly recommend Meeting Tomorrow for any small or large requests.
Review by Floothecloud3 years ago
Working with Meeting Tomorrow is a big convenience for me, and it allows me to make some extra money outside of my other endeavors. Communication is always superb and I get all the information and details I need to complete work orders. Everyone I speak with in Event Support is always pleasant and cooperative. I am truly happy I have this opportunity to work for them.
Review by Raazia3 years ago
Meeting Tomorrow (MT) is an excellent company and their offering and support definitely have helped get me through the audio and video portions of meeting set ups. From providing things like projectors and screens to a full laptop classroom set up and more.
I will continue to use and recommend Meeting Tomorrow for all my audio visual and tech rental needs.
Review by Aquazonawaters3 years ago
We have been working with MT for a while now and never had any problems. The logistics team makes sure to execute a flawless event from beginning to end. After every event they follow up with all parties involved to assure satisfaction on all ends. If there is any issues the MT team is on it until it's resolved. Follow up calls and surveys are executed immediately after event end to ensure situation like these don't happen again. Fortunately problems are very rare with a team like MT.
It is a pleasure to work with Meeting Tomorrow.
Review by Arulananthan3 years ago
From the first call I made to meeting tomorrow the experience was nothing short of perfect. I needed to rent a few iPads and stands etc for an event. The account rep was very informative and got the equipment to me quickly. She even walked me through the many questions I had on getting them setup. Pricing was great too.
After my event was over we realized there was some info we needed still on the iPads. I sent one email and they were on top of it! The next day everything I needed was in my inbox. :) Saved my day and kept my clients happy! Thanks to Tierney & Laura for such wonderful service!
Review by Rangrez Lekganyane3 years ago
Meeting Tomorrow is laser focused on the customer
Getting it done right, First Time Every time has been our consistent experience.
We depend on these guys and they never let us down.
Review by Naud Saarelma3 years ago
I have been working with Meeting Tomorrow for about two years for National and Canadian events. I trust their team and equipment and have always had a positive experience.
Meeting Tomorrow continues to provide excellent customer service prior to events, knowledgeable on-site staff and the best AV equipment based on the event needs.
I would highly recommend using Meeting Tomorrow!
Review by Vimarys3 years ago
We used Meeting Tomorrow for the first time this year. Great people to work with, ready to help and make certain that our experience was as perfect as one can get. It happen. I highly recommend meeting Tomorrow!!
Review by Birkha3 years ago
While designing a permanent Town Hall AV solution for my customer, multiple important Town Hall meetings occurred that needed an extremely fast and successful turnaround. I had major reservations about helping the customer through a temporary Town Hall AV solution. Meeting Tomorrow made it extremely easy; Tierney was amazing as the Account Manager. I've experienced the service twice so far; my customer, and therefore I, was extremely satisfied.
Review by Gurdit3 years ago
Audry was absolutely amazing to work with! ...I sent out request for quotes to 3 different companies and she responded within hours of my email. Not only was she attentive about our needs and training, she made recommendations and suggestions that made Meeting Tomorrow the EASY choice for our equipment rental.
Laptops arrived on time, well packaged, and ready to go! ... training was a success in large part to the ease and quick response of Audry and her team. Pre-printed labels, zip ties and cases made for easy return as well! (they even included mints!)
We will definitely be using Meeting Tomorrow for future events and training. Looking forward to it!
Review by Bafford Uw3 years ago
I've worked with Meeting Tomorrow as an independent contractor for almost six years. I'm still impressed with how far out of their way they'll go to ensure their clients and contractors have what they need to succeed on site. Unlike other companies, I never have to hesitate to ask them for whatever additional tools (literally or figuratively) that I may need to help meet our clients' expectations. Everyone from the sales staff to the fulfillment coordinators to the great team in the shop are all on the same page when it comes to listening to their technicians and finding ways to accommodate the needs of each and every job.
I've worked with dozens of different AV companies on a lot of different types of projects, but Meeting Tomorrow is the working relationship I'm most proud to be associated with (they're also the friendliest).
Review by Beaunard Chantaca3 years ago
I have delt with this company for a number of years. They are extremely well organized to make sure your event goes off without a hitch. Highly recommended.
Review by Shukena Betabraham3 years ago
Meeting Tomorrow is a high quality, dependable company with extreme dedication to the details of every event, no matter the size.
Review by Missslrm3 years ago
Meeting tomorrow delivered screens on time and there was no hassle with shipment back
Review by Leakessa3 years ago
While providing excellent Audio Visual Service combined with the latest High Tech AV equipment, Meeting Tomorrow set's itself above other AV company's by paying attention to the details. Their webcasting department and meeting staff are people that you can trust ! They have back up for the back up and then they follow up, ensuring your meetings ultimate success! I would highly recommend Meeting Tomorrow !!!
Review by Berlon Jancausks3 years ago
We work/ subcontract with many av rental companies. Meeting Tomorrow is the one company who is consistent with customer first policies, such as several checks and re checks regarding quality, up dated equipment and timely set up. They have a system that, from start to finish and up until the follow through, benefits the client immensely. You can trust your event to this company.