In good faith, I bought an item (medical bag) which was received damaged and had dirt inside. On same day or arrival, photos were taken and sent to the company, they were very reluctant to process the refund properly or send a replacement.
Unlike ALL medical stock suppliers, they refused to collect the item and insisted to leave to me the burden of sending it back. Took a couple of emails before the refund got processed. The refund was only partial, just the product price, the freight was withheld on the excuse of the item was found in "good condition" despite almost 10 photos to support my claim. Also the other excuse was the "terms and conditions" ignoring the fact that whatever the terms and conditions says, the laws of trade does not allow selling damaged goods as new. The company claimed they resold it to another client, another breach of the trade. Not to be trusted anymore, after almost a 10 yr, they lost a customer and I am sure they will continue to lose more with this attitude.
Medshop Australia is rated 1.0 based on
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