Rude and ignorant customer service cancelled my order which had already been accepted and charged to my corporate credit card and business account, with our business name. I was told I was not a "real lab" and treated very badly. Within minutes I got my item from a competitor with no hassle at all. Medchemexpress discriminates against small businesses based not on facts but the ignorant opinion of some dim witted CSR. We are a licensed lab and a registered LLC with a non-residential delivery address. We get routine deliveries with no problems from Aldrich, NEB and ThermoFisher, etc.
Medchemexpress is poorly run and staffed by rude fools.
Review by KMicucci2 months ago
The inhibitor of PSTAT3 BP-1-102 order doesn't work at all.
Review by TomLormor4 months ago
I have used this company's products.I found it through Google Scholar.The price is cheap and the arrival is very fast. The supplier's products can meet my requirements.
Review by Secretary Syrox7 months ago
really good service, everything delivered as promised on time.
Review by Outi7 months ago
Order the 3 PI3K inhibitors directly online from Medchemexpress. Got the package delivered in 2 weeks and the origin was from Shanghai, China. HPLC results showed the purity of all 3 inhibitors were blow 95% but the website and datasheet claimed over 98%. I can not use them for my experiment. Waste of time, a piece of crap. Be cautious.
Review by Sigalingging7 months ago
MedChemExpress has many global exclusive compounds, complete product lines, professional after-sales service, and a professional team to track new pharmaceutical and life science research progress. Our technical support team divided the products into apoptosis, WNT hedgehog notch, pij akt mtor and so on according to the basic biological theory of signaling pathways covering all aspects of the pathogenesis of the disease. To provide you with the latest research of active compounds, in order to achieve customer satisfaction, to meet your scientific research needs
Review by Kiotra9 months ago
Pleasure to deal with. Cheapest price, prompt delivery and well packaged.Very good service will use again . Highly recommended
Review by Muzna10 months ago
MCE is an Excellent company providing high-quality high purity products and fast shipping and strong customer support! We are extremely satisfied as a long term customer. A lot of their inhibitors are 10 times cheaper than a lot of other companies like selleckchem.
Their 1 g product (inhibitor for mice) has the same price as 100mg same product with other companies yet having higher purity. Sigma and Fisher and other big companies order from them and do resale for profit. If you buy from them directly, that will be much cheaper. They saved a lot of money for us. I know that the bad reviews left here are from their competitors. MCE is a great company with great potentials and fast development. They ship from NJ overnight to 2-3 days sometimes with free shipping.
Review by Tekno Velcic11 months ago
The claimed chemical is not pure and correct.
Waste many days of work.
Review by Streit1 year ago
medchemexpress.com a website claims to sell research chemicals, after placing an order to our registered research lab, they requested our company formation letter and w-9 form, we sent that, then they didn't send anything. We had to chargeback our credit card to get our money back.
EDIT: WE PRESENTED OFFICIAL DOCUMENTS OF COMPANY FORMATION AND W-9 FORM WITH TAX EXEMPT FOR OUR RESEARCH LAB. With a brief description of our in-vivo research purpose, we also sent our LAB phone number that can be found on google to belong to our documents registered in the state of Delaware.
EDIT2: Most of their email customer service agent name's are:
Looks like the guru didn't even care to get creative about randomizing his alternate so-claimed customer support mails.
They wasted our time, they deserve this negative review, this company isn't actually USA based, it's in china, you better buy from alibaba if you want, because it's the same, both are china based.
MEDCHEMEXPRESS have a phone number on their website, but they never answer, they will state via email that they were busy. THAT'S NOT TRUE. Their phone number is ALWAYS unavailable.
On top of claiming to be usa based with crafted grammar words, MOST LIKELY VIRTUAL OFFICES. AND VIRTUAL PHONE NUMBER WITH AN AUTOMATIC MESSAGE SAYING THEY AREN'T AVAILABLE ALL THE TIME.
On top of all that they are china based. All the product information on their website are scrapped automatically from legit authoritative websites like sigma aldrich.
search more on google, longecity, ncbi, you'll find their products doesn't produce any effects for in vivo or in vitro studies.
meaning most likely low quality products with low purity.
medchemexpress is rated 3.0 based on
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