Worst ever purchase experience:
Online purchase of a jacket that ca. 2 weeks after was not delivered. Unfriendly personnel in store and at customer service repeating goods were the way and not taking action to speed up or give a reliable info on delivery date.
On top IT systems not even delivering purchase confirm or cancellation....
Result: cancelled the order and will buy somewhere else ...
Never ever again
Review by Lucimar Amacker1 year ago
Review by Silveroar Harriden1 year ago
Hat alles gut funktioniert! Merci, Gute Ware gerne wieder! Lg
Review by Paucahontas Lois2 years ago
Review by Sofiabella Alshrif2 years ago
Product description absolutely wrong.
Since more than two weeks no reaction from customer support!
Hotline always busy, would not recommend this shop or buy there anymore.
I contacted you 5 times! #62495317
Review by HolyDanna5 years ago
I ordered a Jack Wolfskin Unbound Jacket L Matisse blue, because in the Netherlands size L was not available at that time and Mctrek offered a very good price, about 100 euro less than the original price.
Mctrek charged my creditcard in an not-to-understand manner. 131,- euro extra above the price for the jacket which was 158,- euro. Three other articles they want to charged my creditcard with as well. They have sent me lady shoes instead. Sent shoes back to them a 12,50 shipping costs. They say that they will pay back the shipping costs but first wait until the shoes are returning to them.
When I activated Eurolabel EHI and my Bank (ING) Mctrek took action. When I wanted to cancel it all, because after a week it was not clear if the jacket was available in the first place, Mctrek became a master in ignoring again. They read my emails half, are preoccupied with their own conviction.
Never again, bad for the blood pressure and took a lot of energy to lead in good ways! Don’t understand how they can do everything wrong! At last they paid everything back including the shipping costs. One friendly contact person in the company I mention, T.
Pieter, The Netherlands.
Review by LeggyMountbatten6 years ago
I bought a shirt on mctrek.de because I couldn't find it in size XS anywhere else. It arrived in a few days and looks great. However, I did not receive any e-mail letting me know that the package had been dispatched. In fact, the website still says "Auftrag in Bearbeitung" even though I have received the product days ago! It would be nice to receive an automated e-mail when package is dispatched, if only to have a rough idea when to expect it.
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