During our last holiday, we rented a motorhome from Edinburgh branch. The employee were very friendly and helpful.
The motorhome were relatively new, very clean and well maintained.
Unfortunately in the last week of the holiday we had a problem with the board computer were staying for few days without heating.
The company was sending information leaflet, which did not help much.
I am feeling sorry that the company was not offering any compensation for this failure and the bad time, which we were spending without heating.
Thanks good it was not very cold and we solved the problem with buying extra blanket.
I am sure that any compensation from the company side would not affect them much (In relation to the rent price) but would create better atmosphere between the customer and the company for future relation.
Because of this i can not give a five star for this review.
Review by Leankyrin2 months ago
Questions for you: would you pay 3,800 euros for a hotel and then expect to spend a day cleaning the room yourself? And then if you checked out and returned the room early, would you expect to be penalised? Or would you expect to hire a car and then have to clean it inside and out, yourself, whilst still being charged for the time to do so!
But this is exactly what McRent does!
Plus you have to allow $1,000 for hidden fees and charges.
The pickup place is in the middle of nowhere and It cost $120 in a taxi even to get to it (plus $150 on the way back)
I am being blunt because I am still shocked that we paid for a motorhome until Friday 26.07.2019, returned it a day earlier on 25.06.2019 (at 4.10pm a prearranged for 4pm but the office lost the note they made at handover). After an exhausting day of cleaning it and taking it through a carwash (all at time and with our own supplies that we had to buy because not even a broom or sponge was supplied) we realised that we had forgotten to put fuel in. We weren’t allowed to go to the garage 900m away because the staff member wanted to go home at 4.30pm, even though office closed at 5pm! Had to pay an extra $50 euros than ordinary fuel cost. Are you serious?
It gets worse: No one even asked whether we enjoyed our holiday or acknowledged that we’d spent a full day of our hire fee and had booked a hotel so that we could devote a day to cleaning it (wiping out fridge, bathroom, cleaning windows etc).
Motorhome was so badly equipped: we spent 4 weeks in France with mismatching sets for 4 (even though a 6 berth motorhome), had to buy our own mug, teaspoons, frypan, and coffee maker, gas lighter, dustpan and broom (and wine glasses) and dustpan because none were supplied. I wish I was kidding!
Paid $90 euros for a table and chairs but it was wonky and daughter cut her her hand badly on the camping chair). There’d was no washing line (expected to buy one for such a basic necessity). As if I am going to fly from or to Australia with a washing line. Mentioned it one return!
It was a requirement that we clean the van but not even a sponge was provided. Mcrent travel industry with such poor service and the hidden cleaning fee. We have requested a refund of 400 euros for the extra night wasted (because impossible to clean the van before a 10am flight, the full day we lost cleaning it, plus the 50 euros overcharge on fuel) but have headed nothing. Also an apology from the staff for ruining the good memories of our holiday would be nice but we know it will never happen. Just something to think about. Mcrent should not be in the holiday industry with this kind of service...
McRent - Europas größte Wohnmobilvermietung is rated 3.0 based on
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