First time I used them was good service.so I decided to use them again for my back door. For the property I’m renovating. This time round I am having a terrible experience, so decided to share, but this has been going on to long without a care.i put a deposit down on the 28th of July.someone from mc glsss came. If I remember his name was Carl, once he measured the opening he said he couldn’t give me a exact date because they was busy.which is fair enough.he said it’s looking likely to be September but I will be in contact and try get it done sooner as he could see it was holding me up from finishing my work.so I said that’s fine, he said he would give me a call and let me no either way.if it was sooner or September.bare in mind I left it two weeks before I would call myself.because I guessed they be making the door, to this date I’ve been phoning up most days and asking any updates on the install.all my reply’s was I will call you back and still nothing, I called up the other day asking again to find out that someone said they lost my paper work, it’s 2019 customer service should be paramount, all I wanted it a date and if I wasn’t happy with that date I would have gone with someone else. It’s the poor communication I got.i expect better from a big company with multi staff to at least be honest from the start and communicate better.if the surveyor said sorry but the earliest date would be for example 3rd September.i would have said no don’t worry it’s to long of a lead time but thank you. But no communication which I did not get this time round and still no contact or a date anything. Appalling service
Review by Cakin Massaioli4 months ago
From collecting a brochure, to fitting of our new front bay windows and front door, MC Glass were professional, efficient and friendly. The products were high quality at what I considered a very competitive price. The actual fitting took place over two days and the fitters were excellent. I could hardly find a scratch in the existing surrounds such was the quality of the fitting. I am delighted with the products and service from MC Glass.
Review by Srjohnson4 months ago
I called MC Glass some three weeks ago, it appears i spoke to the only person available being receptionist. i am interested in having them cost a house full of windows plus a set of bifolds in aluminium and a conservatory rebuild prior to this phone call i had read some of the reviews and picked up on one dated Oct 8th 2018 by Per Thorkildsen which MC Glass had not responded to so my first question to MC Glass was to clarify the overall situation with this very unhappy client and why they had failed to respond to the review, the receptionist could not assist other than stating that she would pass my details to a senior member and have them call me. I missed a call from them later that day, seemingly i was already on the phone at the time, the person left voice mail stating he would call back later and so after three weeks he has still failed to call which i consider a poor performance and supports part of the complaint by Per Thorkildsen. Not at all sure i would trust them with my house and money.
Review by Sardhanjali5 months ago
Clean,polite,efficient,good value,and I would use them again.
Review by Cyann Vignoto5 months ago
Had windows repaired from m c glass very efficient clean we are very pleased
Review by Misseline5 months ago
Great job by window fitters at a fair price!
Review by Bafford Fresh6 months ago
From the moment I spoke to Catherine in the office to the final finish. Neil Bowman was amazing in every way. Polite, personal appearance excellent, cleaning up after himself. No radio noise. So friendly and reassuring me of what he was doing. I was very concerned about him cutting into the door installing a cat flap. He assured me all would be fine and I had my mind put at ease and had every confidence in him. This is the second time I have used MC Glass. The other time was for a new back door. Highly recommend them and especially Neil.
Review by Yoddle Beaven7 months ago
Supplied and fitted a microchip activated cat-flap into a uPVC front door. First class job, very professional, good price, fast and mess free. Could not fault this company and would recommend them
Review by Roma7 months ago
Efficient, prompt, courteous throughout.
Review by Tarsha7 months ago
Excellent communication, swift resolution of a small error, good price. Windows look great and were installed in the timescale given.
Review by Teg Trepanier7 months ago
Great Service by MC Glass.
We are living on the seafront in Bexhill and expect the weather to take its toll on the building, doors and window frames. We had a new front door fitted by MC Glass several yrs ago and had a minor adjustment done to it today by one of the MC staff (Neil). He did what was required to realign the door and we just wanted to say that he was very courteous and the door works just as well as it did when it was first fitted. We are also very pleased that MC Glass were able to send someone around within just a few days of us reporting that the door needed a minor adjustment. The door is still under guarantee and we will continue to use MC Glass when we look to replace more doors & windows.
Andy & Christina
Review by Eastpark9 months ago
We are very happy with the purchase we made with MC Glass. All members of staff were pleasant to deal with. Our window fitter was polite and efficient. All round excellent service. Thank you.
Review by Orel9 months ago
We could not have asked for more, a no nonsense company who offer good advice and great workmanship.
Review by KijkKijk9 months ago
Absolutely thrilled with my new front door. Fitted on time quickly and professionally. Cannot fault the service or quality. Thankyou MC glass.
Review by AnyaJ10 months ago
Superb company, superb service!! I wouldn’t go anywhere else!!
Review by Malmac10 months ago
Recently a couple of friends of mine have been sold up the River!
I recommended MC Glass to them both, and they were amazed at how efficient they were in resolving others bad work!
I would HIGHLY recommend MC Glass to anyone!
Mr M Johnson
Review by Daidree10 months ago
Excellent service from this company, very friendly staff, and very thrilled with my secondary glacing as promised it keeps out all outside noise.
Review by Caca Troshin11 months ago
They came measured up found what was wrong sorted it out checked the other windows lubricted the locks real good job
Review by JosephSmolin1 year ago
Excellent service, on time, fist class work and good value for money
Review by Drummohr Kostmann1 year ago
friendly,helpful,fair price and good workmanship.
Review by Hazelle1 year ago
I found everybody in the company friendly, helpful, polite and fair.
My work, to replace a number of bedroon and patio door double glazed panes + a new double glazed garage door, was completed very professionally.
i believe the costs to be very reasonable.
The guys were clean, chatty and explained everything i needed to know
A great job - highly recommended
Review by Brentcustomer1 year ago
Nice. Guys and a good job . What else do you need .
Review by Lelu1 year ago
Very helpful and no problems
Review by MelroseQueenUk1 year ago
We were recommended to MC GLASS and they were very professional and tidy when replacing our patio door.I would not hesitate to recommend them to anybody and would certainly use them again in the future.
Review by Mikedavison1 year ago
MC Glass has always given brilliant service, friendly staff and jobs never too small to come out to, hence 5 star rating.