AVOID at all costs - appalling telephone attitude, don’t listen, don’t care, a company staffed with poorly trained employees who simply don’t care. This sham are to be avoided as they are possibly one of the most unprofessional credit card operations out there.
Review by Oguntola Hartlev1 month ago
Very disappointed with this company, I have been a client for over 18 months, I use my card all the time and pay it every month when it's in use, I have done cash and balance transfers, cash withdrawal, and card purchases. Interest rate has always been very good and never had a complaint until today. I get home from work to find a letter saying they are cancelling my account and I will not receive another card, no reasonable explanation for this letter other than basically saying its my fault, funny that when customer service check my account its 100%
Review by Daveetta1 month ago
Just spent 40 minutes trying to pay £5000 into card account they would not accept, because they said my wife was main card holder (she has no cards) I have never dealt with a more stupid Company in my life. If you want to keep your sanity keep well clear of this Company.
Review by McKenzi1 month ago
MBNA "simplifying" the interest rate structure .....
After November MBNA are increasing all of their effective interest rates, stay away or pay your balance off as soon as possible!
Review by Varekai2 months ago
Really amateurish operation. I applied for a credit card and was approved. Three days later, I received the pin number. That, for a start, is just illogical. (Banks usually send you the card before the pin, because you can register a card instantly and use it online without needing a pin, whereas a pin without a card is literally useless).
Five working days passed and I still hadn't received a card, so I called them. I was told that the card was being sent later that day. So I just cancelled the account. How can you run a credit card company with a business model that waits one week before even sending your customer the card..? How do they expect to make money like that?! Especially when their competitors send credit cards immediately..
I applied to another bank instead...the card arrived literally two days later (before the pin). MBNA seem like total amateurs at running a credit card company, so I'm glad I got out early!
Review by Yetakaldar2 months ago
I'm genuinely absolutely indebted to my brilliant caseworker at MBNA Mike for his absolutely thorough and meticulous investigation skills (which took over 3 months) and although I had absolutely no knowledge of what a section 75 (purchases bought using a credit card) he raised a dispute with the sellers & I received a refund of the monies paid (immediately) and later closed the case when the seller got court out with their own statements against evidence held.
I will always purchase items on my credit card in future, regardless of whether I have sufficient funds in my bank account or not.
Mike was an absolute breath of fresh air & was more helpful than the legal assistance on my household insurance....and I pay for legal advice and protection on my household insurance policy!!
Thank you MBNA!!
Review by Milicia2 months ago
Applied for a credit card and was accepted. Was wanting a card to transfer my current card across to and with the function of money transfer so to get some extra Euros for my up coming holiday. I was asked to submit documents including 2 x ID and also proof of Address and for them to be verified (at a cost of £30 to me) by a solicitor. The documents were sent by recorded delivery (another £7) and signed for by an employee of Llodys Banking Group on 23rd August. It is now the 11th of September and despite launching a complaint a week ago and calling customer service / complaints department daily since then no one can tell me where my documents are or when I will receive my card & account?!
My biggest concern is firstly that someone signed for my documents and yet they're not showing up on the system 3 weeks later and no one has any knowledge as to where these documents are! Who exactly has access to my personal details and how do I know they're not currently trying to steal my identity? Secondly, I'm £40 out of pocket for sending the documents as well as 4+ hours of my life spent on the phone trying to find out what is going on?
This is awful customer service! Cannot believe a Blue Chip Organisation such as Lloyds Banking would treat their customers like this. I have been a current account customer of Halifax for the last 17 years but I am now contemplating moving my account to a competitor if this is how they feel they can treat their customers.
Review by BaronessBellajita Derrow2 months ago
Appalling company! They do not update credit reference agencies, their online banking and apps are constantly not excepting registered card details and I've now had to reset everything because its completely useless!
They also reduce your credit limits because you're not using the credit available which in turn lowers your credit rating because all of a sudden your now using a higher percentage of your limit! Absolute baxxards!
Review by Feakster2 months ago
I had poor credit scores and it got me worried so a friend of mine directed me to [email protected] .com and told me that he hacks into any form of technical problems so i took that bond step and contacted this hacker and after contacting him in less than 48 hours he asked me to check my credit score and i saw it was already in good condition i just want to use this moment to appreciate [email protected] .com you don't know what you have done for me and also one thing i wont forget to tell you all, this hacker is very down to earth and also affordable.
Review by Tanyanicoli Gueule2 months ago
I have been an MBNA customer for many years and since going paperless it has become a nightmare. Trying to access my online account or use the mobile app is impossible as my login details are never recognised. Both are useless. Trying to change any personal details involves a lengthy call process to three or four different departments, giving the same information each time. Nothing should be this hard. Enough is enough.
Review by Famouspearl2 months ago
I should’ve read these reviews before I joined MBME. I’ve got a 0% balance transfer and everything went okay until I tried to set up the online and app I spent hours trying to get online and MBME kept sending out an activation code which took days to arrive. I spend hours on the phone and all I got was we will send another activation code. I put a complaint in and all I got was someone call asking it I had tried Doing X y and Z which I already have done. In the end I closed the account down because I do not have the time to keep running around in circles trying to set
an on line account which you need to have to keep an eye on your spending.
Review by KPSby2 months ago
Had MBNA credit card for over 20 years. My wife is an additional card holder. Lloyds told me they were introducing additional checks on online transactions and I needed to load their app on my mobile, which I did. I asked then how my wife could have her mobile number added as their system only allows one mobile number A Thomas Rowlands, Complaint Manager told me they did not recognise additional card holders anymore so she could not use it. If i did not like this I should contact the Ombudsman She has a card in her name and it is valid until May 2020 and she uses it everyday on the internet. Yesterday they sent a new card with her name on it
and a different account number. She rang MBNA and no one had a clue why she had received this card and whether she should use it or the old one The card said it was available for use immediately! No one there seems to have a clue what they are talking about
Review by Unaminous2 months ago
Terrible!!! They won´t contact experience to help me with the money transfer for the credit card... I have spent 7 hours calling experian and MBNA to get to the bottom of this... They told me that "They just can´t do anything and to sort it out with experian... they won´t do anything.... Sod this... I am getting another credit card and pay this credit card ASAP... Stay away
Review by Bafford3 months ago
Not updating credit agency when payments are made causing customers with low credit scores to go low making it hard to apply for new better credit card deals
Review by Kaizhen3 months ago
Credit Card protection. On the advice of Budgetair we were told to purchase new return flight tickets as Tomas Cook went bust. I was under the impression that as the Thomas Cook flights were bought with a credit card it would be protected. MBNA are looking into our refund. Interesting!
Review by Dilva3 months ago
I lost my card, have phoned 3 times to get a new one but none arrive. No emphaty what so ever on the phone, even when I explained that cim sorry to hear that" or "I'm sorry for your inconvience* would be a nice touch the girl on the phone just said good bye. I have forgotten my login details and without a card I can't login to see what's going on. This is now dragging on for a month and counting. Would stay away from these MBNA, they're in it to make a quick buck and couldn't give 2 flies about their customers. Very frustrating and nothing you can do about it then wait and then change to another company as quick as possible. Very annoyed at these people.
Review by Nduva3 months ago
Misleading company and unhelpful customer service. Wish I had read these reviews before! I am pretty used to credit cards and how they work and needed to balance transfer an old card and use for the occasional purchase. So chose mbna as they were offering a 12 month 0% balance transfer and a 12 month 0% for purchases. WRONG. The purchases were only 0% for the first 60 days. Slightly my fault for not spotting this in the terms and conditions but I thought this was a very sly and dishonest move for a credit company and I had never heard of only having 60 days of 0% before as that seems pretty pointless. I didn't even get a warning of the interest being charged after the 60days, luckily I hadn't spent much after this so the interest is minimal but I feel like this could happen to someone on a much larger scale and would like to put a word of warning out to others. My only choice now is to close the account and balance transfer to another card, one that is actually honest and cares about their customers.
Review by Rls3 months ago
Financial Ombudsman supported my Credit Card claim.
But, MBNA my card provider for 40 years failed to acknowledge my rights. Proceeded to negatively mark my credit file/rating. Had to issue a notice of correction.
Happy to defend my claim legally, but MBNA not prepared to proceed knowing they would fail to uphold . !
MBNA Do not allow return email contact on their complaints/customer , but will email you to demand payments.!
Review by Crayne3 months ago
Useless and poor customer service. I am credit card customer of MBNA since 2012 and found not supporting its own customers. I am very disappointing with customer service. MBNA is not protecting there own customers and customer advisors are not polite. Customer advisors are not well informed and always mislead you. Also I did not find any benefits of their services.
Review by Andrewkl Michieletto3 months ago
I cannot find an email for this company... Searched high and low so that is not good. You have to phone... but it is not a free call....another company kept me waiting for 45 minutes, leaving me with an £8 bill. One would think you could contact a major company by email
Review by Attaway Ahten3 months ago
Transferred balance from Barclaycard and set up a direct debit with MBNA over the phone. Direct Debit was never set up in time. Phoned to find out and a manager said they listened to the phone call and was never set up, my partner was stood next to me at the time. This company transfers calls and being called a liar by a manager is not customer service driven.
Review by Gotchabby Skondras3 months ago
Got conned Faro Airport by Coldcar car hire.
MBNA staff stayed on the phone to help me
sort out the scam. (35 mins)
They were very patient, professional and helpful.
I only hope they help me when I get home because I have a feeling Goldcar hire at faro airport are going to try and keep my £1800 deposit
Review by Jeanielingini3 months ago
I have been with MBNA for several years, apparently they claim that my payment did not reach my account by the statement date, even though I cleared the whole balance off, apparently because it didn't clear until the next day, they charged me 19.8% interest on the full balance.
I have now cut my MBNA card up, worst customer service ever, the guy on the end off the phone just kept repeating the same line (which he must have been taught on the training course)
If you are thinking of taking out an MBNA card, read the reviews first!!!!!!!
Review by Dileny3 months ago
Have to be careful with wording as a lot of these large companies hide behind our ignorance.
Anyway after being told for 3+ yrs id never had any kind of PPI i suddenly got 2 cheques from them for PPI. Now i cant say MBNA DELIBERATELY LIED TO ME however i can ask the question why did it take 3 years for them to admit to it?
My biggest gripe with all these financial institutions is their belief they have the right to make mugs out of us. Its time the UK government stepped in and give consumers an agency to fight against these companies. Plz dont think funancial ombudsman because they are worse than useless.
Review by Rohidas Delore3 months ago
MBNA delay updates to credit reference agencies. If you call them about it they point blank lie and say its been done, meanwhile Equifax and Experian confirm it hasn't. General attitude of staff can be bad too as they talk to you as if you're stupid and have no right to want your credit report updating. Both my partner and I have now experienced delays of as much as three months and this seems to mysteriously happen when large sums have been paid off that would otherwise help improve the credit scores. When normal minimum payments are made or large sums spent, the updates miraculously appear on time. Personally, I suspect it's in their interest to show more debt on their books and also use this as a way to keep customers credit scores low to retain (trap) them as customers.