This move cost us just under $12,000 from Southern CA to Southern ID. The load was underestimated. They sent a standard (unmarked) freight trailer instead of a real moving van, which has more cubic feet. As a result of all that, the load was split. The main load was delivered within the contracted time window. However, the remainder was 2 weeks late. Keep in mind that the split load was totally the fault of Mayflower. We filed a late claim for the late delivery. It was denied immediately out of hand, quoting the overflow rules and tariff rules, without considering that the overflow was totally out of our hands, and not our fault. We contacted Customer Support and dialoged on the phone and email several times. The representative understood my perspective, and agreed that I had a case. However, after presenting to management, he ended up simply restating the company line, and offered no compensation whatsoever. This from "Customer Service". I would say that there is no customer service, and I am extremely disappointed and unhappy with this company. Not recommended.
Besides the above comments, we were told by the destination unloading crew that the load was not packed efficiently, and more could have been loaded onto the main truck, possibly preventing the overflow load. Another consideration pointing to a poor original estimate was that we decided to rent a trailer to take 4 mattresses and about 20 boxes with us in case the trailer was late. Those items were removed from the load on the truck after the estimate, yet there was still an overflow.
Because the real moving van was not used, they had to create a makeshift series of ramps supported by crates. This left an uneven path. Because of this, the dollies they were using frequently had boxes dropped when they hit the crate between the ramps. They also just slid boxes down the stairway inside the house, dropping several in the process. I saw at least one box with a tear in the side because of this kind of careless handling.
This was just a frustrating experience from start to finish. For the amount of money we had to pay for this move, I would have expected the correct equipment, and better customer service.
Mayflower is rated 1.0 based on
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