I would bet all 4/5 star reviews are employees. If you read the BBB complaints they line up with all other complaints and my personal experience. They break FDCPA laws left and right. They continue to use these tactics because they know their clients are hard up for money. So they can’t afford a lawyer. I hope someone pulls a loan out specifically to start a lawsuit against them. I particularly like how they resolve their BBB complaints by saying the customer is lying. Tactful! They’re definitely consistent, in harassment, shaming and robbing people for quadruple what was borrowed.
Review by Huggepung9 months ago
On November 20, 2017 I borrowed $300.00 from maximum Title loans and I have been consistently making my monthly payments for over a year now. My balance is now approximately $100.00 and my payments are approximately $14.00 per month. On Monday January 21 of this year I made a partial payment of $7.00 and over the next couple of days I received several calls, emails and text messages regarding my payment. On January 22nd I emailed the company letting them know that it was unnecessary to attempt to contact me so many times for such a small amount and that I would be getting current with my account on February 1st. I continued to receive harassing calls, emails and text messages and even my references were contacted. Yesterday I sent another email complaining about their incessant attempts to contact me. I was told to surrender my vehicle and I reiterated that I would be making my payment on February 1st and that I would not be surrendering my vehicle. The operations manager then attempted to shame me with the following comment "It's $15 Raul, you don't have $15 to your name to pay your debt? It will continue to go up and you will be in our legal department." So to summarize I have been a faithful customer for over a year now and my payment is currently only five days past due for the amount of approximately $15.00 and I have tried to make a reasonable payment arrangement but they refuse to stop harassing me. I work in this industry and have had loans with other companies and I have never seen any of those companies engage in this type of behavior for such a small amount especially after a customer has informed them of their intent to pay within a reasonable period of time. This company needs to learn how to treat customers like human beings and stop being so greedy.
Review by Rowedogg Toli1 year ago
This has to be against the LAW!!! This is considered a 100% interest loan which means, you will never has this paid off unless you pay 100% off the original loan amount in full. Unless you make payments up and beyond your minimum amount due the bill will exist FOREVER...no way can be legal!!! Complete crooks! A**hole's
Review by Kenshin2 years ago
they put people who are financially struggling down... have paid over 150% in last 2 years. they've threatened many ridiculous actions and are so hard to work with once you make the decision to stop paying their bills. if protesters are to do anything it should be to try to get these people out of business. I am absolutely appalled by these loan sharks. they are unprofessional, insulting and heartless. do not get a loan here. title max will take better care of their people and do their part in repossing the vehicle if needed to. I hope maximum rip offs get their karma back soon.
Review by Mweene Kuczmanska2 years ago
If I could give less than one star I would. They were extremely nice and accommodating UNTIL they had my signature. They lied to me and have harassed me and blamed me for it and told me I was wrong. In the end they honored what they said because I yelled loud enough. Save yourself the trouble and go to a reputable company.
Review by Celiene2 years ago
We borrowed 3000 dollars over 2 years ago and have since paid back over 8000 dollars
We have had bad times lately and told them they coul d have the car we d give them the keys etc amd where to come get it as we couldnt afford insurance on it
They have told us ut s a class 5 felony for us not to pay it
Where do they get off bringing up this crap
Do not do business w them
Review by Bietrume Lendel2 years ago
Do you need urgent Xmas loan to start up a large business This is Mr James Mixon loan help . Will give out a loan at the rate of 2% to the borrower will are Legitimate loan lender. Will give loan of $50,000.00, $80,000.00.$1,000, 000, to a borrower depend the loan the applicant need ,maximum term of 1 to 30 years. If you are in need of the loan get touch to our company Email Us Now On, .Or Call Us with this (240) 489-5433
Review by Rabyya Firoved2 years ago
They harass you, your work and your references. Last I checked the car was the collateral and if you end up unable to pay they take it sale it and you are on the hook for the remainder. They won't take the car though they will just call everyone, threaten to have you arrested even though they can't and they will call you a child. Use anyone but these people. They are unprofessional and rude.
Review by Gerdzius Genip3 years ago
Dad died needed some cash almost 2 years ago have paid back at least twice what they loaned
Can't pay your payment early or you ll end up paying more that month
One day late they start threatening repossession and charging 12 a day late
Daughter made or tried make payment W MasterCard found out they don. Take m c was after hours so now an additional 12 $
I ve tried talking with who I was told was their upline Mgr she was very rude
Our payment a
Is 360 month we only had 340 they would not take the 340 then wait 3 days for the other 20 started threatening repossession
They hook you then make life miserble
Review by Peeyaluck4 years ago
I've dealt with maximum title loans for years I have gotten several loans for whatever reasons.I would give them five stars but their customer service kinda sucks most of their receptionists are rude and treat you like a second class citizens. There was a few times I had to get back with them after I paid my loan off to release my title.it was like they forgot to do it.I do use them because I've dealt with them quite a bit and I can usually get money fast.but I have had a lot of loans from them and I have never been late on a payment.in all I do recommend them but they Still get four stars.hopefully one day I can give them five.
Review by Bhimji4 years ago
I have never walked into a company under the circumstances and was made feel warm and hopeful. They brought a lot of happiness back into my life at a very rough time... Thank you to all the ladies that were there and still are here for me.
Review by Ausler4 years ago
Starting with great info from Christine to the office staff at the Northern street location the process was a breeze. This is our third loan and the company keeps improving the paperwork and ease of payments. Thanks for the help!
Review by Bafford4 years ago
I liked the fact that they are a locally owned business, not a big corporation out of state. Always friendly when I talked to them, never badgered me - I always made my payments on time.
Review by Popeye Bassist4 years ago
Maximum title loan was there for me but one of the worse mistake I have ever made. My advice to anyone is if you borrow make sure you pay it off quickly or you will be harassed if you are a day late even if you have had perfect record of paying on time and be advised the loan never goes down if you make the minimum payments I borrowed $4000 and in the end I paid almost $15,000 for the loan worse mistake I'm so glad I was able to pay everything off and has never felt free.. Be careful and think thru it before you borrow only if you are in desperate need but for me I will never borrow again from any title loan company even if they offer free money!! Worse mistake ever!!! And you will be harassed n threaten if you are late just one day!!
Review by Bafford4 years ago
Maximum Title Loans is a great place and I would definitely recommend them! They are friendly and professional and answered all questions I have had. They are great to go to when you need quick help!
Review by Seeufrankie4 years ago
Worst company I have dealt with. Horrible management who is extremely mean and rude unprofessional. Go any where else but here!!! They make it impossible to pay off. Had family emergency went out of town they called and harassed references after 1 day late and they were aware of situation no empathy what so ever. Use any time loan place but this one!!!!
Review by ArB Derrow4 years ago
Maximum really helped me out of a bind. From the moment I walked in Chris in Scottsdale was so friendly. I just stopped by because I was curious about the 50% off sign on the corner. The process was so easy i didn't even show up with any paperwork and we were still able to do the loan same day. I didn't keep this loan very long but if I ever need to borrow money again this would be the place to do it!
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