Thank you, Robbert and Max Guitar! I ordered a set of custom Jimmy Page Limited Edition Fender Telecasters and Robbert handled the entire transaction. It took the Fender Custom Shop a few months to finish these precious instruments and Robbert kept me updated throughout the process. I can't wait to visit Max Guitar the next time I'm in Europe. This is the first time that I have purchased guitars from an overseas source (I live in Colorado, USA) but Robbert and Company have my total trust. Thank you, Charles Ernst, Happy Customer.
Review by Tysly5 months ago
I ordered an Eastman T64 with restringing and full setup. Very nice and friendly contact. Fast delivery. Perfect guitar with perfect setup.
Review by Trevor skinner5 months ago
I’ve been coming to Max Guitar for years and years. I lost count of the excellent guitars and amps i bought here. What seperates this shop from the others is the balanced selection of guitars in each pricerange. If you need an exclusive quality guitar, or a choice of good value for money guitars, this is the shop you should consider. Oh! And they serve Nachos in Max cafe 😅! Robbert had always been fair to me with trades and deals.
Review by Levieils5 months ago
I bought Eastman e20d from MaxGuitar. The guitar is beautiful and plays wonderful..
Quint from MaxGuitars was more than helpful and one of the kindest persons i've met in online shopping :)
Review by Nehad6 months ago
Thanks to all the guys at Max guitar - especially Mark, luthier supreme - who assisted me in purchasing my new Gibson Hummingbird last weekend. It's a wonderful guitar store, magnificently situated in a great city. The Hummingbird is singing beautifully by the way!
Review by Meissa7 months ago
Thank you Frank and Quint, my Mesa Boogie Big Block 750 head safely arrived Monday morning.
This was the first time I had made a purchase with Max Guitar. I can honestly say that I was treated with professionalism along with a very friendly attitude. Everything about the purchase was flawless. I have used the chat function on their website to get in contact, because I had several questions about the product and they answered fast and friendly. Every question I had ( and I had a lot regarding the cosmetic condition of the amp) was answered quickly and with a full explanation ( I even asked for pictures to see how the product looks like exactly. They made a picture of every scratch, which helped me to make the final decision). The shipping was super-fast and it was one of the best packed item I have ever received; which is a great word for I am extremely picky about this.
Thanks MaxGuitar Team for this really pleasant ordering experience.
Review by SpaceNET7 months ago
I was SOLD A SECONDHAND GUITAR AS NEW. I know this for a fact as it was the identical guitar that a friend had sent back to them (serial number!!) as unacceptable as anew item. They then claimed that the guitar was B stock or used item and I must have misread the details. Utter nonsense. I had to get my credit card company and UK police force involved with a fraud action before Maxguitars would budge. Eventually I got 75 euros discount for the "mistake". BEWARE of this company. They sell off rubbish to overseas buyers because they hope it it will be difficult for the buyer to return the item. NEVER AGAIN will I buy from them - rogues!
Review by Jenncat Ceresa7 months ago
First buy here. I would recommend it. Pleasant and fast communication and even after the puchase I got help and advice for my guitar.
Review by Hayds7 months ago
A very professional store, very friendly staff who will do their best to help you out with finding a guitar.
They work on reputation and have developed quite a cult following of loyal guitarists. In The Hague they really are the 'go to' guitar store.
Review by Janeandlindsay10 months ago
first time I buy. fantastic people. I'm very happy with my purchase. my friend Daniel is a great person. he followed me as a true friend. thank you. see you next time !!
Luca from italy
Review by Rushbeg11 months ago
Very disappointed, I ordered a guitar that showed as in stock yesterday, only to be told today that the guitar had been sold over a week ago.
I have to say though the after sales team and communication were excellent!
Review by Rorkiah11 months ago
Thank you Daniel and Robbert, my Duesenberg arrived this morning.Thanks again for a great deal on same! I absolutely love the guitar.I would highly recommend Maxguitar store.I will definitely shop with Robbert again.Robbert emailed me immediately to answer a query i had.Very efficent.
Derek, Rep of Ireland...
Review by Razza Eracli1 year ago
Terrible company. I bought a NEW guitar from them and they sent a damaged guitar. They accepted it back and then sent me an even WORSE guitar which was clearly used and had scratch marks all over it. When I refused to accept it, they said I should just get the marks "buffed out". The marks were buckle rash, deep scratches to the pick guard and clear wear on th fretboard.. So BEWARE, this company sells USED equipment as NEW and then believes that the buyer should be grateful! Not even the good grace to admit that they had been caught out. Caveat Emptor.
Review by Omnes1 year ago
Great place with amazing products, but need improvement in customer relationship. :)
Review by Pdlsbird Domnguez1 year ago
I came in to buy a second hand guitar I saw on line, a Martin D1GT, and that I fell in love with from the second I saw it.
I was treated like a king, even when I made it clear that I was not looking for a guitar in the high end segment.
I got a room to test the one I saw and a few alternatives to make a choice and I was explicitly given permission to take all the time I needed/wanted to make a choice, and the guitars were tuned for me.
Another customer also in the same room was politely directed to another room to test his own choice at leisure.
After I found out the alternatives could not match the Martin, I was offered tea as well in a comfortable adjacent bar while the store employee wrapped up the paperwork.
As the strings on the guitar were a few months old, I received a free set of new strings, and the offer to restring the guitar.
I can no longer imagine myself going to any other store, for future guitar matters.
Review by Bibusa Kawai1 year ago
This was the first time I had made a purchase with Max Guitar.
I can truthfully say that I was treated with exceptional professionalism along with a very friendly attitude. EVERYTHING about the purchase was better than I imagined...!
Every question I had was answered quickly and with a full explanation. (...and these questions were sent via message or email, which took up Max Guitar's time...!)
Living in the USA, it was an international purchase.
Robbert, (the Gentleman I dealt with), handled all the problems, (none being associated with Max Guitar), that I had to deal with, in reference to Customs, Foreign Money Exchange, Credit Cards etc., with the utmost patience...! (He should be promoted to "Sainthood"...!)
The shipping was delivered from the Netherlands to my front door in less time than I have ordered items that were within my State...!
The guitar was even better than described and arrived safely.
I can not say enough good about Max Guitar or their employees.
Buy from them. You will not be sorry...!
Review by Jdavey1 year ago
Fast and simple, high quality items make this store unique.
Review by Okeh Yangulova1 year ago
"They simply make your shopping experience (or even just testing something) feel like more of a social call, which is a good thing !
Had a nice chat concerning everything guitar etc, some great advice & coffee to boot.
Quite simply worth the trip, thanks for a great afternoon guys !
Review by Intrested Menown1 year ago
Excellent service excellent people excellent gear excellent prices five stars
Review by Yanush1 year ago
Can't fault the service. Robbert was excellent to deal with. I had been looking for A Tone King Majesty/Royalist 15 for a while and there wasn't one to be had anywhere local (New Zealand) in fact most places had never heard of Tone King. I started looking further afield and found one at MaxGuitar, but it was far away from NZ. They said they do international shipping and the shipping was very reasonable to have a quite large 1x12 combo, matching 1x12 Cab and a few other sundry items sent UPS. 2 days to get 11,500 miles to NZ from the Netherlands then 10 days to get the last 100 miles from NZ customs to my door, which is just about typical for here.
Anyway, everything turned up safe and sound so all is well.
I wouldn't hesitate to use MaxGuitar again for anything I wanted to buy that they had in stock.
I have no problems recommending MaxGuitar to one and all.
Review by Hdhd1 year ago
Good Service. Friendly staff. Very excellent guitar!
Review by Bals1 year ago
It has been the first time for me ordering from MaxGuitar. And I have to say I will definitely order from them again. Why? Because they were really fast with shipping and they had the best price for an amp I've wanted. I have used the chat function on their website to get in contact, because I had several questions about the product and they answered fast and friendly. They also offered to keep the matching cabinet for me, because I couldn't afford both at the same time. And what is also important for me when ordering gear online, how well is the product packed up. And it was a box in box solution with bubble wrap foil, I couldn't have asked for a more. Thanks MaxGuitar Team for these really pleasant ordering experience.
Kind regards, Michael
Review by Bornintexas Ambekar1 year ago
I visited the store in Den Haag. Friendly staff and fantastic service. Highly recommended. The best guitar shop I've been in. Thanks, Robert.
Review by Gidaszewski Derrow1 year ago
Amazing service always!
Review by HaleyBayley1 year ago
This guitar shop is amazing. Great collectibles guitars and a client obsessed team. I talked with every member of the team and each of them is wonderful. They answer fast to questions and are prone to meet your demands.
I searched everywhere for an quite affordable vintage 60's Strat and I found her here. Her name is now Rosie.