Was promised 2-3 days delivery. They end up sending it with the wrong company and I get punished and have to wait 2 weeks for my order. When I email them about it, complaining, wanting some kind of compensation they completly ignore my request, they didn't even comment on me wanting compensation, they just told me that my order is on the way. Took 1 week before I was even able to track my order.
Review by RLaN3 months ago
Don't know why so many bad reviews. The service was very nice, they replied to questions quickly. I bought hyperglides, arrived in 6 days to Lithuania. Absolutelly satisfied.
Review by Guus FortyOne4 months ago
Don't know what the below reviewer is talking about. it was the last mouse drop of a well known company due to which the demand was really high which crashed the maxgaming website. for me i managed to place my order, got my email confirmation and now awaiting delivery to which they already tweeted that it would take 3 weeks for them to receive the stock from FinalMouse and then a further 48hrs to ship it all out. so yeah hats off !
Review by Jonnathan Louvros4 months ago
Dont use their site for special drops.
I tried to get a Finalmouse yesterday and waited from 23:40 to 02:10 (it was supposed to drop on 00:00)
I tried all their sites, they were all down - then I got a mouse in my checkout and the site just kept crashing for an hour.
Bad customer service, they dont care.
Dont count on this site, this is not a good place to shop - they only care about the money.
Review by Ellihca Solominko5 months ago
Ordered a mouse from them on the 15th of March and still have not received it... Poor customer service
Review by Manihera6 months ago
Purchased a couple of items, they arrived within 48 hours. Wanted to switch one of the items, within hours the support helped me and the replacement is on the way.
Overall good experience even on a return case speaks well of them. Thanks for great customer care!
Review by Hodges6 months ago
Maxgaming is a company who cares about their customers. They made me order from the Swedish site even though I'm from Denmark. It came within 3 days. Their support is good at answering and replying back on email and is very supportive. I give 5/5 stars since nothing could have been done better.
Review by Musicalbox7 months ago
I had been waiting a while for my ducky one 2 mini (Out of stock, i knew thatit would take long time before i got it) and suddenly i got a mail telling me that the package had been sent.
I picked up the package the day after and my keyboard was i perfect shape and was the keyboard i ordered...
10/10 thanks! :)
Review by Xilla Jamititus8 months ago
Unable to handle product launches and will take your money regardless of stock actually being available. Awful slow support that doesn’t respond until new releases are out of stock.
Do not use this company if you want any customer support or are buying a newly released product.
Review by BraidStar9 months ago
Totally unacceptable. Selling merchandise that is not working as intended and/or lying about products. Also does not care about laws or refunds. What a big scam this is!
Review by Jacquilin Wejebe9 months ago
Ordered from them multiple times now and had excellent service each time. Very fast delivery to the UK. I returned 1 item (due to me not liking the shape of a mouse) and the RMA process was quick and easy.
Review by Obbard10 months ago
Terrible website ,4 hours to get a website to actually work to order my mouse to find out 3 days later that i got a refund because the item was out of stock!!
2nd time this has happend wont be using the website again!!
Review by Wir11 months ago
jesus christ, avoid this site.
1- they store your password in clear ( i think it is illegal after last EU laws)
2- i purchased one item, they recevied the money but no trace of my order registered in their system.
3- their customer support is clueless, they said that i have to contact their payment provided, jesus christ can you belive it???
Review by Querollen Vandeninden1 year ago
Excellent service! Got my order within 2 days and my nacon revolution pro 2 is working as it should.
Review by Dikcha1 year ago
When a product releases their site goes down for over 3 hours and nothing works.
Review by Seos Venise1 year ago
i ordred a chair with them true cdon after some initial trouble due to cdon they owned up to it and fixed it all to my satisfaction
really good service i can only recomend them
Review by MissMotorsport1 year ago
Replaced something that had problems. Very impressed. Shippings a little slow but that’s not there fault. That post office has not the best reviews
Review by Robbieroulette1 year ago
Order possessing for 12 DAYS!!!
multiple emails sent with no replay had to refund with Paypal.
Review by Ujith1 year ago
i ordered a tube of machlube2 for my keyboard, but the item came unprotected in a thin envelope and was broken with lube everywhere.
Review by Stret1 year ago
They promise 1-2 day delievery, but now they say its gonna be at least 2 weeks!
Review by Mykea1 year ago
I found a "gaming mouse" that was cheap on this site, but I was very skeptic about buying it after reading the reviews here.
The low price eventually convinced me to take the risk.
I was extremely unsatisfied with the mouse because the software that you use to configure all its features is obviously coded by monkeys (and I'm not talking about intelligent monkeys, I mean a room full of monkeys who didn't do much else than fling their poop at each other and call it a day), in other words, the software was so broken that I couldn't configure the mouse and use it to its full potential.
I contacted max gaming and said I wanted to return the mouse because it was basically faulty thanks to the software, and they immediately accepted, on the condition that I would pay the return shipping.
I am perfectly fine with paying for the return shipping if I buy something and then simply change my mind and want to return it, but if the thing that I bought was faulty in some way, then I would like to get free shipping.
And, after a bit more writing back and forth, they agreed to pay the return shipping for me.
For me, this was the perfect experience with an online store when things go wrong and I need to return the item.
No hassle, no arguing, no resistance, just friendly support.
I am very satisfied and will definitely consider this site again in the future.
Review by Desdemond1 year ago
I dont even got my packed. Dont buy from maxgaming.se. The scam you :(
Review by Glendora Ashti2 years ago
Does not deliver within 1-2 days as promised. They only print the shipping labels and give you a tracking number. My order still have not been shipped.
Review by Drumdivan KostersClarey2 years ago
This websites actually suck
Custumer Service no respond at email, no notification updates about the order, and many more
Review by Madhousemom Kubicky2 years ago
very good service ,cheap shipping fee ,item shipped from europe to asia and received within 5days .