I have yet to receive my spa filters and I ordered them about two weeks ago. First I was told that they were lost in the mail and they would resend my order. I was told it would arrive within two days. Well it’s been 5 days and my replacement order is still not here. I never even got a shipping notification so I have no idea if they were even mailed. Will they ever arrive??? I’d ask for my money back, but I can’t find a another place that sells my filters! I’m starting to regret buying my tub at all from Master Spa. Not only are the filters impossible to buy, but I keep finding little plastic pieces in the bottom of my tub. It’s less than a year old and when I’ve called about it I’m told that it’s perfectly normal. Not impressed at all with Master Spa!
Review by Shereny2 months ago
Shipping was fast and product arrived in excellent condition.
Review by Kokyuro Derrow2 months ago
It was fine, nothing above expected.
Review by Cyrene2 months ago
Experience was fast and speedy. But the parts were too expensive. Unfortunately I need them but it feels like highway robbery. Thank you
Review by Zoff Randus2 months ago
Delivery was prompt and just what I ordered. No issues with the replacement parts I ordered.
Review by Ngonidzashe3 months ago
I got my order in a timely fashion. Thank you
Review by Desmondo Kerger3 months ago
Easy to order. Shipped promptly. Arrived quickly. Only question in my mind is that it seems the replacement filters, even though exact same number and size, don’t seem to have as substantial top/bottom material. Seems to be harder plastic rather than the somewhat flexible version vinyl/plastic. Will have to see if it gets brittle once exposed to spa chemicals. The older ones did not. Just a concern. May prove to be unfounded.
Review by Jaebee3 months ago
Thank you for your prompt service
Review by Szoptop Yuri3 months ago
I have a Masterspa Twilight Series T-240, approx. 6 years old. until now, I've had a tech from a local spa company service my spa. But I needed to replace the filter unit, and my spa company said they were unable to order the correct one and referred me to MasterSpaPartsOnline. Despite having some 'numbers' purportedly giving me the item I wanted, I could not find it confidently online. I called and was helped quickly by an agent. I also wanted another part which I was not able to describe successfully, so I took a photo and emailed it. I was told someone would call back right away. 3 days later, having heard nothing, I called back and finally got the answer I needed and placed my order. Once placed, the filter order was sent priority within 2 days and was received 2 days later. For non-techies(!) it would help to have pictures of spas (for model selection) and general parts pix so that items can be identified easily. But overall, I was quite satisfied with working with MasterSpaPartsOnline.
Review by Yuting3 months ago
The ordering process was easy and the items were delivered quickly. The easiest way to get parts specifically for my spa since there is no dealer close by.
Review by Tonh3 months ago
Easy purchase, fast delivery!!
Review by Chatime3 months ago
Great website, easy to order parts. This is our first spa and I wanted to make sure we were ordering the right parts. Their descriptions were complete and very helpful.
Review by Wady4 months ago
They helped me with a discount since the 2 filters I needed were not bundled together like others of the same type. Shipment arrived on time and quality of the product looks good.
Review by HillR Sotter4 months ago
Parts arrived on time. Installed and look GOOD
Review by GuestAHMET Daheen4 months ago
The technician did an excellent job replacing my circulating pump. He was very knowledgeable and pleasant.
Review by Isbaa Rische4 months ago
Found the exact part I needed quickly. It was cheaper than I expected and shipping was fast and included tracking and an email letting me know when it shipped and when it was delivered. Will be using them again for any parts I need.
Review by HMesser4 months ago
Great Price, Fast Shipping. Couldn't be happier with this purchase. Will buy any future Master Spa items we need in the future from this web-site. Thanks a lot.
Review by Fiwa Tarmone4 months ago
Quick and helpful service when I had to call to find out what part I needed. Quick delivery too!
Review by Vreneli Becsei4 months ago
Review by Saa4 months ago
Ordered spare part two weeks ago and they still cannot tell me when I will receive it.
Review by Armandeep5 months ago
Very fast service, contacted me and helped me fix my order, preventing a potential return and reship situation. Thank you!
Review by Deesaxon5 months ago
Review by Gamehead Devlia5 months ago
Thank you for your help. Everything was great!
Review by Ryushinkan Tusk5 months ago
Good information and fast delivery. Site easy to use.