Adding to reply to their comment: the actual transporter was great, B&L Transportation, but Master Pro was the problem. Both my rep Michael and their customer service NEVER ANSWERED THE PHONE.
Original: Michael was absolutely horrible to work with. He never answered my calls even the day before my car was set to move. I spoke with customer service to get the name of my mover and after 15 called they finally answered. After that I never heard from them again. The WORST service I've ever had.
Review by RoseArrow2 years ago
Second car shipped from California to Michigan on time no damage good
Review by Allise2 years ago
Master Pro was great. They picked up as scheduled and called hours beforehand to let us know they were on there way. They even delivered a day early!
8/9/2017 Because of my first experience with Master Pro I booked the transport of another car on 8/12/2017. I am trying to contact them to confirm but get no answer. I sent them an e-mail to the address that made the reservation and I got an "undeliverable" response. I will modify this post if I believe they are still in business.
Review by Bekele2 years ago
Alex and Master Pro were great. Always answered my calls and answered my questions.. My vehicle was picked up on the day that I requested and delivered a day early. The driver was nice and the car arrived in good condition. Thank you!
Review by IRENE RICHARDS2 years ago
We had a wonderful experience with Michael and Master Pro Transport. Everything was done in an efficient manner, exactly as were told. The drivers were on time and very easy to work with, as well. This was our first auto transport experience and we would use MPT again if needed.
Review by LynseyPeake2 years ago
Quick delivery and great service by the driver. Thanks
Review by RHaymore2 years ago
Very quick and easy.
Review by Meegan2 years ago
The only thing 5 star about this company is the level of unprofessionalism displayed by this company and its employees. While this company has one of the best prices for shipping cars you get what you pay for .
I started off requesting my car that was on a military installation get shipped to Florida. They gave me an excellent deal of $425. I gave my down payment of $75 at this time leaving the remaining balance of 350 explained to my sales representative Michael that I was on base and wanted to know if it would be a problem. I explained that if a driver were is get on base he would need to have two forms of ID and a clean background. When they come to base I would put their name on a list to notify our gate security. He assured me there would be no problem .At the time my car was running.
However the closer the shipping the got I realized my car battery died . I explained to Michael I was having problems changing the battery and asked for an estimate to ship my car without it running. The price took a huge jump to 575 ( since I gave my down payment of $75) the balance was 500. I understood the reasoning behind the jump in price and had no problem.
The day of the arranged pick up time I get a call from my driver some man with a Islander accent. I explained the gate procedures to him he stated he understood and would see me shortly. When my driver gets to the base is calls me saying he refuses to wait in line to get on base he has other calls that took priority. He told me he would be losing money if he waited . He insisted I somehow get my car off base so he could tow it and avoid the line. I was so flustered I actually started to look for towing companies to see if they could tow my car off base. Unfortunately the one on base was close for the holiday and the ones off base would have to go thru the same line. He didn't even wait for my call to leave he left by the time I called him back to discus what I found out he was irritated that I called him. I started explaining to him the situation. In the middle of me talking he hangs up on me ! I was livid. I call him again and demand we come up with solution I made a down payment and he had not even tried to move my car! He suggested I still use the tow truck to tow my truck to some location he only knew by nickname. He couldn't give me address. He wanted me to dump my car off in a random location with the keys so it wouldn't be so much work for him. I just told him to forget it nd call Michael to explain the situation. He was very good at acting sympathetic as I would later find out.
He tells me he will find another driver in the mean time to try and fix my car . HE TOLD ME IF YOU FIX YOUR CAR WE WILL LOWER YOUR RATE BACK TO THE ORIGINAL QUOTE OF 425!!! I eventually gets me car to work and have it parked in a public place. I call to ask him to renegotiate our quote as I have now gotten my car to be fully functional. Instead he calls me and says I have a driver ready to pick of your car. Feeling pressured to get me car taking care of I agree . THE DUMBEST IDEA EVER. When my new driver came to pick up my FULLY OPERABLE car my invoice showed the remaining balance of 500 when the car was delivered to FL. I send my car away against my better judgement. I probably called Michael 50times in a two day period, when I get a hold of him he was completely confused and never remember my original quote being 425 and says the best he could do was take off $25 from the balance of 500 .
So if you want a Company to never return your phone calls, lie to you, and potentially rip you off $125 like they did me. This is your company and Michael should be you money stealing representative.
Dear Master Pro,
My quote ID number was 129896-MH . When you reply to this message all I want to know you did your research.
Review by Amaha2 years ago
I have used the company two times and both times it was quick and easy.
Review by Lonji2 years ago
I have used the company 2 times and both times everything has gone very smoothly.
Review by Staceymarie2 years ago
Failed to provide Service of arranging for transport my camper as agreed Upon; Signed a lengthy contract that they did not honor. First few days there was good communication with Alex & a pick up date supposedly scheduled; After they took a $100 deposit I never heard from them again! After repeated calls and emails, no response. I disputed the charge with my credit card company
Review by Murasaki2 years ago
In the beginning of my move, i was nervous about finding a car shipper and arranging everything and so forth. However, at the end, i was like why i worried about anything (my exerience with these people was so awesome) First, Alex who was the representative was great. He was quick, accurate and trustable. And, the driver Joe is was wow wow wow. Very nice guy who was resposible, quick, just perfect. If i make my third move, no doubt that you are my first option.
Review by Sheilisa Haystrand2 years ago
my 1965 Mustang was picked up and delivered to the exact location with no hassle, the driver was very professional and knew exactly what he was doing. I will use them again when I have to move another car
Review by Jimcanwin2 years ago
Easy pick up and delivery. Would use again if moving across state.
Review by Kiekepiet Edgson2 years ago
Master Pro was a very good service. Michael was professional in my dealings with him. I would recommend Master Pro.
Review by Ganojo2 years ago
They ripped us off!!! took a $75.00 deposit and disappeared.....
Review by Tawfeeg2 years ago
Very easy to work with, easy to get a response to any questions. All schedules were met.
Review by CeeGeePee2 years ago
I recently used Master Pro Transport to ship my BMW M4 from California to Florida. Master Pro told me that I need to allow 6 to 7days for delivery to destination. However, I received my Vehicle in 3 days and in great shape. I highly recommend this company and given the lowest cost I could find, coupled with great customer service, look no further, go with Master Pro!
Review by Crago Vescera2 years ago
Price was exactly what they quoted, driver on time both for pick up and delivery. had other companies quote then at last minute say they needed more money.
Review by Trosha2 years ago
The service was awesome, driver was very nice. He even called back to ensure that everything was going okay with the car.
Review by Jassthebass2 years ago
Accurate date, excellent and friendly driver!
Review by Artyum Sirshenko2 years ago
Got my car no problems, unless they lied in there email. Which they did. I was supposed to get a 50 dollar rebate. Never did.
Review by Trula2 years ago
Master pro services were the best. Good price and fastest shipping. I was shipping my 08 camry from LA to chicago and they gave me a good deal and the driver Shaq was just wonderful. They picked my car on Wednesday and it arrived on Sunday.. 5 days. I even drove the car to work the next morning
Review by Valorosu2 years ago
It's a scam , worked out a deal with Alex at this BS company for $500 enclosed trailer to ship my car from sf Bay Area to Vegas in the beginning communication was great but when it came to day of no call no show. I email and call each of their line and went to voicemail. They took $100 from me , so all I did was call my credit card company and got it back. I'm in process with my lawyer to get them for internet fraud. My new goal is to have this company shut down and press charges for internet fraud and credit card fraud.
Masterpro your reply is BS. 5-10 days for pick up. You are a [email protected] bullshitter. We agree the car was to be picked up that day , you knew I was flying out that night to meet the drop time the next day. You are so full of crap I still have yet to get a email reply from this @aahole. But he comes on here to reply. It's a scam that's all everyone need to know about the brokers
Review by RoryKeyes Tapionsalo2 years ago
Great experience. Everything went smooth and very professional. I will use again.