I started a free trial of massagebook in February 2019. Then I started getting emails. Lots of emails. They said "Request Received - Please Write Your Response Above the Line". I was confused. I didn't request anything. Were these emails possibly a new customer trying to book a massage? Why then were there no details about the customer or date/time of his requested appointment? I called to ask. Nobody answered. I tried again the next day. Nobody answered. I tried going through the website support. My request for assistance was noted by an autoresponder, but still no response. Then I started getting daily from a guy named Mark. I emailed Mark directly looking for answers. Got an autoresponse. "Mark is unable to respond." It suggested I try calling. I don't think there even is a "Mark." I ended my free trial, and my questions about those emails remain unanswered. I absolutely do not recommend massagebook.
Review by Bgjh2 years ago
First I'd like to express that overall my experience with the Massagebook platform is pretty good, it's the reason I've switched to using it in the first place. In the past I've happily used Schedulicity and FullSlate for many years, and although Massagebook offers so much more, some of the basic features are lacking for this sophisticated and robust system, maybe building a stronger baseline first? A few things are, the desktop and app don't always reflect the same information, this can be overwhelming especially if you're trying to see where in a package/series a client may be (i.e. if the client is on 1 of 3, 2 of 3 or 3 of 3 in there package). That once a person has been checked out you can no longer alter the appointment. So for instance, after I've checked them out my client says, "actually can I buy a package instead?", typically you'd want to change the appointment they've just had to reflect number 1 in their series/package but with having it locked in, I can't change it. Another issue is that their system doesn't work well for manually set appointments. I like having specific start times, this works fine for my 50 minute appointments, although with the 30 minute appointments it starts them on my approved start time, but also on half hour increments, not what I want! Hopefully these issues will be resolved soon! Lastly, I like that I can get help from real people, the staff has been generally very knowledgeable and nice, there are however a few exceptions, I had one technician drop our conversation before we were complete with discussing or issue because she said "it was the end of her day" (I'm in PST and they are in EST zone)
Review by Pfro3 years ago
Best tool a therapist can have!!!!!
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