the only reason i’ve given this 1 is because i can’t give it zero. having bought a blouse online from the latest collection and had the collar fray beyond repair after 2 washes i called up masai to ask what to do. expectation was set by them at 24 hours for a response so after 4 working days i called for an update!
a patronising man told me i was ‘granted ‘ a refund when they receive the item back. . ‘ in due course’ they would send me a free post ticket to send back . but i will need to take it to a collection spot and also pay for the correct packaging! they offered no refund of cost for this or petrol and their apology was nothing short of rudeand cursory.
this is nit the first item i have had fray and for £90 plus the quality of these clothes is sub standard! I WILL NEVER EVER BUY MASAI AGAIN and will discourage other to do so too as they are overpriced and bad quality clothes .
Masai is rated 1.0 based on
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