Thank you to Loren M. for his presentation of the water conditioning system and water purifying system. He made it clear, and answered all my questions. He also followed up with a phone call about a week later. Thank you to Dave W. also, who installed both systems. He made sure everything was clean, afterwards, and then explained the 2 systems thoroughly. It was a very positive experience. I am so happy that I bought these systems because now my appliances will be protected from the extra minerals in the water, and so will my drinking water. Thank you to all.
Review by Vimal Kafetsis1 year ago
Good information, clean install...Would have liked a follow-up personal phone call to review any questions...
Review by Dianey1 year ago
very happy with work performed
Review by Liew1 year ago
I should have done this years ago ,
and there's absolutely no iron in the water !
what a fantastic system to use no electronics at all !
Review by Wadih Lanario1 year ago
Great service from ordering to installation. I have used their services several time. always a positive experience.
Review by Halstead Fecke1 year ago
Work was completed on schedule.
Review by Ivori1 year ago
Knowledgable. Thorough. Clean. Courteous.
Review by Phoneas1 year ago
Certainly a nice job. Water feels nice and we can tell it is "softer"! However there is a circuit board out on the ultra violet lamp. According to the first person here, it is a warning circuit to warn when the lamp burns out. I would have thought this would be replaced when the workers were here to rework the system.
Review by Barran Gennai1 year ago
So far, me and my wife are very pleased with the quality of the water the system is putting out and with the service we are getting. Service professionals are very knowledgeable.
Review by Zoh1 year ago
Martins was attentive to every detail to insure we had the best water possible.
Review by Ngirv1 year ago
Seems to be great system from some great people (sales person, installer and follow up) but lacking in explaining what it all is and how to maintain it. I wasn’t there for install and came home to installed system with bags of salt and sediment filters stacked to the side...but no instructions and a system of about six tanks more complicated looking than the sales brochures. I had heard from some one about pressure in the pH tank blowing the top port off when trying to check the level because they didn’t know how to vent the system. Who knew that could happen? And what am I supposed to add to the tank? I was only told the level should be between two lines. Who knew you could shine a light next to the tank to check it? Not me. I bought a two tank softener but there is a big tank next to it. What is that for? The follow up person tested the water and showed me the lid comes off and you add softener but only so high. How would I know? I didn’t even know it had a lid. The system for removing nitrates for the separate drinking water system has extra tanks. Don’t know what they do. But I was told there are changeable filters to add minerals to the water. How do I change it or check on it? Is there a nitrate filter? One night I was in the basement and heard a loud air rushing sound like a jet engine. I was told the system back washes but no one mentioned it was so loud. I almost called my regular plumber at 2am thinking something was wrong. There is also a led readout with the time and some other number flashing. What’s that number? The nitrates were tested and given a lab result but the follow up tested with some brown dye in home with more of a guesstimate. Seems it should be lab checked...and results emailed for initial and follow up tests. I believe I have a great system from some great people. My worry is I have no idea how to maintain it as no one showed me anything and now I worry how soon it will have problems costing me a lot more money. $5000+ was already enough.
Review by Wisser1 year ago
Best value and product around! Highly professional, stickler to detail, honest, hardworking, and trustworthy. I’m so glad I did my research and chose a locally owned business!
Review by Joanrn Derrow1 year ago
Thank you for a job well done!
Review by Mahvish1 year ago
Very good service.
Review by Jianbin Mossor1 year ago
Job well done
Review by CharlieAlfa1 year ago
We had a nasty sulfur odor in our water and Martin installed a hydrogen peroxide system a month ago. The system is working! There is no odor in the water! We are thrilled! We just had the one month follow up visit and our service person brought supplies so we are set until it's time for the one year check. We are very excited about this system and the people at Martin are terrific to work with!
Review by Bromsgrove1 year ago
Whole house water conditioning system is a big investment. We did a lot of research online and decided to go with Martin because of their high reputation and the superior quality of Kientico they recommend. I am happy with this purchase so far. The free water analysis was done professionally, installation was quick and clean, and I can tell immediately that the water quality is way much better.
Review by Janila1 year ago
Always the best
Review by Kouhei1 year ago
Always great service. Never leaves a mess
Review by ShellB1 year ago
Very happy! Will certainly continue using them for my real estate water treatment needs.
Review by Jignasa Buckler1 year ago
Prompt service, polite, very easy to work with. Knowledgeable.
Review by Went1 year ago
Timely and skilled work- beyond the call of duty.
Review by Lepensky Andrzej1 year ago
Was told by sales rep that the sulfur smell would be gone from my water but it's still there. When I called company left message I still have not received a call back.
Review by Kitana Felthaus1 year ago
Solid, honest answers about water softener system. Pricing was upfront and straightforward. Loren, the gentleman that did our water test and quoted out the system was very personable and helpful. Our installer, John, was friendly, polite, and efficient. I was very impressed with their cleanliness and care for my house. The first thing our installer did was to lay out work mats from the door all the way through the house to the basement access. Would use them again in a heartbeat.
Review by Maiysha Brownsell1 year ago
I am so very happy with my new water system!! I wish I hadn’t waited so long! Having soft water has made a HUGE difference in my life. I’m not dreading taking a shower anymore, for one thing. I can actually drink the water out of the faucet, even though I didn’t purchase a drinking water system.
Berneil Lapp was the sales associate and he explained to me what I needed and why without being pushy at all. Merv Keener did a beautiful job of installing the system in a very small space, I was amazed. Thank you for the excellent service and an excellent product!