Waiting for 30 minutes on phone, no track and trace for delivery... Finally connection terminated (after 2100) and not reachable anymore...Very bad. Let see why happens today and how products Are...
Marley spoon please call me back...this is a bad start....0615519071
Review by Guvna3 months ago
Good experience so far, quality is good and the variety of recipies is large.
I had 2 issues so far, once the package was not delivered and another time an ingredient was missing, but I the customer support was easy going and I got good compensation.
Review by Argeri3 months ago
I love not having to think about grocery shopping; you can choose from several dishes; food is most of the time very good (i have only tried veggie options); portions are big enough (i have ordered menus for two people); delivery via Postnl sometimes delayed.
Review by Molissa3 months ago
Terrible.the food for 3 meals wasn't enough for 1 person,1 meal.this is just a joke.
Review by Gancho6 months ago
Terrible!! The food isn't massively fresh, the recipes are really hard to follow and the portion sizes are so small. I would recommend hello fresh over marley spoon anyday
Review by Princez8 months ago
I really like the product, and the meals are tasty. However the customer service is not responsive, or friendly. In my last order in one meal they forgot to add something essential to the dish, so I could not cook it. This can happen, no biggie, however I contacted customer service, with the ask to refund the money for this meal. No answer since 5 days...
The other issue with customer service was that I booked a specific delivery time, and they contacted me to notify me that they could not keep the slot and would come at another time on that day. I then wrote back that I am not at home, that they should please come at the chosen slot or deliver another day, as I am not at home. The customer service then wrote back, ignoring my suggestions, saying that they would put the food in front of my door. Which is pretty crazy because I live in the center of Amsterdam... in the end they tried to deliver at the denied time slot. And came back later again, so I got the order, but I am not sure how it was stored as the bags were wet and looked like they had been out of the fridge for some while.
So I can definitely recommend the food and meals, but they should really improve their customer service.
Review by Jahmillrobinson10 months ago
Repeatable ingredients missing, had 4 dishes this week, in each box something missing. Customer service does NOT pick up the phone, and does not answer to emails! Last week also ingredients missing!
Do not sign up with Marley Spoon...
Update: Finally reached Marley Spoon over the phone (they have not reached out to me, and not answered to my emails since 2 weeks). They claim to have distribution problems, and therefore not delivering the dishes complete! So they actually are aware that they deliver incomplete, but still do so, so they can charge the full amount, instead of cancelling the orders. This is fraud! They offered only 20 eur refund for 5 meals I was not able to cook, because central ingredients missing. I want full refund of these 5 meals which is more than 50 EUR.
Review by JANbo Shingleton1 year ago
Requested a box two times now. First box was not delivered and we didn’t get a message they’ve been at our door. Contacted customer service, they told me there was a mistake and the box would be delivered the next day. Next day: no box, they forgot to take it with them.
Contacted customer service again. They’ve told me they added a new credit on my account to order another time again (still no box at my place).
So fool me once, fool my twice it probably won’t happen a third time. Ordered a new box which was set to be delivered yesterday. Our fault we weren’t at home at the time table (17-19 and we were at home at 18). No note in the mailbox they’ve been there already, so we waited and they didn’t show up.
Today I’ve contacted the customer service again that the status said: delivered. This was in early in the morning and at this moment (19:30) still no reaction.
The neighbors just came to our place with the box as it was delivered at their place and found it strange we didn’t pick it up. It has been out of the fridge for 1 day so 50% off all the items we had to throw away.
So far our Marley spoon experience. We’ve tried, but we will stop trying now
Review by RHenry1 year ago
I love Marley Spoon and the concept for its convenience and sometimes quite fancy recipes. Healthy, delicious, saves time, great choices available. The only thing I believe can be reduced is the use of plastic especially for (already cut) vegetables it is unneccessary, as well as for sauces/salad dressings/soy sauce etc.
Review by Moog1 year ago
Great meals and good instructions. Always look forward to my box!
Review by Kreatyve Romany2 years ago
I enjoy the range of tasty vegetarian recipe choices. I also like the fact there is often a small sauce, side dish, salad or bread which feels like I'm getting value for money.
I would like the recipes in English or at least the facility to copy and paste Dutch instructions from the Marleyspoon app so that I can put them into google translate. I find it time consuming and annoying to type in words and instructions I don't know.
I would also like to have a daily fresh bread and cold press juice delivery service. It would be handy to have that service all in one along with Marleyspoon.
Review by Pashen Stylsvig2 years ago
We love everything!
Review by Lohore2 years ago
I definitely recommend Marley Spoon. We order 3 meals per week and it helps enormously with the ‘what shall I cook tonight??’ syndrome. It also expands our normal cooking repertoire, as we are introduced to new ideas.
We also order the fruit box which is good value although fruit is occasionally damaged. Marley Spoon always refunds immediately in this case.
The quality of the ingredients is always good (the fish is excellent, extremely fresh. We don’t eat meat.) Flavour of the meals varies from great to average / good, and occasionally a bit bland. Generally there is a wide enough range of meals to choose from that you can get something you want to eat.
Review by Chancho Hetton2 years ago
We like using Marley Spoon because it saves us time to shop daily and to think aboutwhat to eat every day. Their menu has a wide variety of food sometimes from different countries.
I like that I can choose my own menu every week and flexible to skip some of the weeks due to holidays.
Review by Turkel2 years ago
Marley Spoons is a very convenient and easy way of cooking. Delivers at your door, has detailed cooking instructions and very easy to cook. Really enjoy the meals.
Review by Fredenna2 years ago
Delicious food with very nice recipees and friendly service. Absolutely value for money.
Review by Teresiano2 years ago
Delicious, healthy, fair and nice to precair.
Another very nice aspect of Marley Spoon os that you can taken the boxes on A flexibel Base.
Review by CarolynMorrison3 years ago
Honestly most weeks we are very happy with the choices available and the end results. Every now and then there is are an ingredient or 2 that aren't all that fresh or a dish that fails to grab your interest but I would recommend at least giving these guys a try!!!
Review by Rudrakshya3 years ago
I like that I can choose the menu and most of the meals are really tasty
Review by HollyP3 years ago
Have used marley spoon for a couple months now. The usability is amazing, you can pick pretty much anything you want ranging from time and food portions. Most recipes are original and fun to make. Some are easy to make for those lazy days :)
Quality is great! Some mistakes are quickly notified by email which shows they really care. Would reccomend to anyone!
Review by Tmcyd Quimster3 years ago
Best box in NL. Choice, quality, flexible delivery.
Review by Alleycat3 years ago
Recipes are accordance with the description. Tasty recipes and really easy to make. Additionally I exercise my Dutch.
I like to cook very different things from different cuisines of the world.
Marley Spoon is rated 4.0 based on
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