Ok, I will be honest and say that I, too, have had my share of problems with this service. A couple of times my box did not arrive on time, (one time not at all), missing ingredients, & produce that started to turn. But, the recipes are FABULOUS. I used to subscribe to Blue Apron, Home Chef, and Green Chef. I was happy with those services, too, but the recipes didn't compare to the recipes I have received with Marley Spoon. These recipes are unique and so flavorful. I ended up quitting the other services because I started to feel "stuck" cooking when I didn't want to. I actually look forward to making the Marley Spoon recipes. I think the packaging is more hassle free, the ingredients are a higher quality, and the work is really worth it because the outcome is almost always amazing. I also find the website to be beautiful when I edit my choices, and the recipes are clear and easy to follow. I am sticking with it for now, hoping they will improve on those areas that are causing us a lot of frustration.
Review by Shashamanie1 month ago
We tried 3 meals for 2 people. One of the meals was great, one was OK and the third was horrible. What irritated me, though, was that I sent a comment via their website about some issues (the box was packed with the veggies on the ice pack instead of the meat resulting in frozen veggies, their delivery service left the box at the gate rather than bringing it another 20 feet to the door and ringing the bell (in AZ!) and missing ingredients, like seasoning packets). I received no response at all. That tells me they really don't care about their customers.
With so many meal options available, I won't be buying from them again.
To refute Marley Spoon's response, the only email I received was an automated email that they would get back to me.
Review by Tbrac1 month ago
I have tried marley spoon twice in the past 3 years. I have been very unimpressed both times. I am vegetarian and possibly this effects the quality. The meals were ok to inedible and each week there would be at least one ingredient missing. The portion sizes were also small (I'm a short, slim woman in rarely hungry after a meal!)
Review by Vanelil1 month ago
Marley Spoon food is okay. My biggest issue is the same as others; missing major food items in meals. I received my 3rd box this week and again, missing items. I will be canceling Marley Spoon. There's nothing more frustrating than looking forward to a meal that I paid for and can't cook it :(
Review by Shun Rickson1 month ago
First of all the meals are horrible at best. No seasonings the vegetables were not even fresh. The broccoli was brown after 2 days, had to throw away, very small portions.Not worth the money. We have had other home delivered meals, Martha and Marley spoon could learn a lot for them! Second of all we cancelled our subscription, but they refuse to refund our money for the up coming week. They have not even been sent yet, but they say there is nothing they can do! So we are getting another week of crappy food. Ugg:(
Review by SusiP2 months ago
Have received three deliveries from Marley spoon and have had issues with all three. Vegetables were rotten, ingredients were forgotten or substitutions that fundamentally changed the dish were made. Additionally, in one case, a small plastic container of tomatoes in oil was placed on the bottom of the box, underneath all of the other ingredients. Needless to say, the poor tomatoes didn’t survive the trip. I’ve used three or four different meal prep services and this is undoubtedly the worst of the bunch by a long shot. I never had problems like this with Blue Apron, Plated or Hello Fresh. Don’t waste your time. I’m cancelling my subscription.
Review by Shab Llangollen2 months ago
I received my 1st and unfortunately not last box on Monday. When I carried the box upstairs it was falling apart because the ice packs had melted so much that it soaked one corner of the box. Upon opening the box the paper bags that the non protein/dairy ingredients were placed in were a soggy mess. I pulled all items out of the bags and stored the produce in my produce drawer. Tonight - a mere 48 hours after receiving the box - the only produce I could use was a cucumber. I had to throw away the celery, carrot and all but 3 leaves of lettuce (my meal was a lettuce wrap...so needless to say). If I wanted to go to the grocery store to get items for a recipe I wouldn't have a meal kit being delivered. I've used 3 meal kits prior to this and all were superior to what I received. MarleySpoon was $5.00 more than my last meal delivery kit. I will be switching back to that service or will be giving Jeff Bezos an opportunity to "wow" me. Sorry Martha...this box does not live up to the hype or cost. I'm just sorry I have to pay for next week's box.
Review by KomaKid DeSart2 months ago
I have enjoyed cooking for the first time in my life! Cooking with Martha is easy to follow with the step by step directions sent with each recipe. My trips to the grocery store are much fewer and I like that also.
The food sent to prepare is fresh and delicious.
Review by Dajain2 months ago
Just received my very first box. We were so excited and had 4 additional boxes already ordered. They've all been canceled. I wish I could attach photos here, but lets just say Marley Spoon REALLY needs to consult a packaging engineer. We opened our box to find EVERYTHING covered in exploded sour cream, jalapeno juice, and capers. Because they package tiny packets of sour cream and extremely flimsy plastic containers of capers and jalapenos under tons of heavy meat and vegetables with nothing to protect them, we are left with a huge mess. I contemplated throwing the entire box out, but instead got to spend 20 minutes scrubbing everything inside the box before it went in my fridge. How hard is it to put these things in a padded envelope of some kind?? Honestly. The time I spent cleaning everything up and angrily writing these reviews could have just been spent going to the grocery store to buy my own stuff. Complete waste of time.
Review by MPGlass Patuelli2 months ago
Mostly good meals , fairly priced and easy to cook
Review by TuSo2 months ago
I have had numerous problems with orders. Late deliveries with little to no credit and ice was melted so I did not feel safe eating it.
Missing ingredients use to get you a credit and now it gets you a couple dollars credit without a good response. This is something that occurs on the regular and you have to go to the store. They no longer give you the vinegars but cost of boxes went up.
With so many other choices out there I have given them numerous chances but it has gotten to the point that it is not worth the cost.
Review by Sandnes Nitsua2 months ago
I prefer this meal kit
Review by Tamilarasan2 months ago
I can't say enough good things about Marley Spoon. I have tried other meal delivery programs and this one outshines the others. Ingredients are fresh and flavorful. Recipes are easy to prepare and inventive. I have used techniques learned for other cooking. The ability to have the recipes easily accessible is also a nice bonus. Delivery is always prompt and packaging goes right to recycling with little or no waste. Excellent all around.
Review by GunnersBoy BCarstensen2 months ago
Good recipe selection. Fresh ingredients. On time. Easy to follow instructions. Very convenient!
Review by Harmeys Cifer2 months ago
Experienced both quality and system problems with this service. My first box was missing several small, but important ingredients. There are also problems with changing the shipping address--a box went to the old address 2 1/2 weeks after the system showed the new address. Customer service was not helpful--stated that I should have called to change the shipping address for any boxes in the queue and that those instructions were in the Terms and Conditions. It's clear that the system with the address information is not linked to the system with the orders. The quality of the food was good but not great--am very dissatisfied with the whole experience.
Update--thank you for your response, Marley Spoon. You requested a dm contact for a response, however, I cannot locate the tool to send a dm--could you please assist?
Update #2--never received any assistance from Marley, believe their initial response was designed to show responsiveness, yet they had no intention of solving the problem. Remain very dissatisfied.
Review by Philsamhome2 months ago
We feel like we're in a commercial for Marley Spoon sometimes. It's been a life changer, and we love love love it. Great variety to pick from and the meals are so good.
Review by Suzyn2 months ago
A bit unhappy with having to pay for shipping now even with reduced rates for meals. Most often I am able to choose meals with my husband's heart healthy diet, adjusting salt or other spices.
Review by Blondiek2 months ago
Used to be great but not so much any more. I stopped ordering a while ago because every order either something was missing or was spoiled. Tired of constantly having that problem. Been using Blue Apron and Hello Fresh lately.
Review by Mxickey2 months ago
Not sure why they cannot deliver this to our door??? Instead they leave it outside in the heat.
Review by MontrealHabsFan2 months ago
I would give the meals four stars. Sometimes the vegetables are not as fresh as I would like, not always but sometimes. But I like the simple, time saving recipes Marley Spoon offers.
Review by Jendrick2 months ago
I love the variety and quantity of meals to choose from. I have not been impressed with the quality of produce most importantly - old, bruised, doesn't last longer than 1-2 days upon arrival. I also have not been impressed with the packaging - both from how the food get bruised and environmental packaging materials.
Review by Derone2 months ago
Everything comes inside this box! Totally easy to fallow recipe, Dinner once again is Fun!
Review by Strozzy2 months ago
Meal selection and quality are very good!
Review by UnityLivestream2 months ago
I signed-up with the discount $80 off the first 4 boxes. They took $30 off my first box and then charged me full price after that. I sent an email to complain and never heard from them. I called on the phone and they said I had to prove I took that offer. How can I do that? They even have that same offer now. Too bad I was happy with the meals.
Review by Crackerjack Ramiriez2 months ago
My husband and I recently started services with Martha and Marley and so far we are enjoying the easy to follow recipe cards. The ingredients have always been fresh. We get better seafood quality then we can get in stores. We live in Arizona and not great seafood around my town to purchase. When package comes it's well packed. The quality of ingredients are excellent. Various flavors lend to a delicious result. We are very satisfied with the product.