Exceptional customer service experience... Harley was absolutely superb, patient, highly professional and extremely knowledgeable. From very first telephone contact, right through to receipt of my item, a Breitling watch nothing was any trouble.
This company lives up to its reputation and we are simply delighted to have chosen them to conduct our business with. Can not recommend them highly enough and would not hesitate to shop again for future purchases. 5* all round !
Review by Scattolin2 weeks ago
I felt comfortable dealing with Harley and I trust him. Spending a lot of money on line is sometimes worrying but he made it easy.
Watch is beautiful and is exactly what it said on the tin!
Review by AndreaAghaian Missad1 month ago
Excellent service I’m very happy with My
Review by Xjixdjjddjkx1 month ago
3rd Oct 2019
After numerous email exchanges with Harley I confirmed a trade in value for two watches against a watch on sale at their store.
I reconfirmed a valuation of my trade-ins to justify the time to drive 2hrs to their store. On this basis I called, spoke again with Harley who confirmed an appointment with Michael for 11am the following day & assured me that Michael would be ready, waiting and fully aware of the agreed deal and the watches involved.
After arranging doggie day care I set off to Wilmslow. On arrival I was buzzed into an extremely tiny store where, after a short delay I met Michael who wasn’t expecting me! He made a call to inform ‘somebody’ I was here and then performed, what he said was an initial inspection of my trade in watches. A guy then turned up with no introduction carrying the watch I was there to buy in a plastic carrier bag. All the while other customers were buzzed into the very tiny store & assisted by Michael, (who my wife & I was engaged in a sales appointment with!) to be ushered aside to enable him to serve other drop-in customers. After waiting for Michael to finish serving other customers in the now congested store I told him I was happy and wanted to proceed as agreed. He said, “ok, we’re waiting for the prices from upstairs on your trade ins!’. I didn’t even realise my trade in watches had left the building...! Michael made uncomfortable small talk to my wife to pad the time out while other customers continued to be buzzed in and out for watch straps etc. After 10 mins Michael confirmed the value of my trade ins, some £300 less that the agreed price we established via email to warrant my trip to the store. I was hugely offended by this and rejected the deal and explained that we agreed a pricing threshold before I travelled only to hear that due to a minuscule scratch on the crystal that wasn’t visible to the naked eye, (required 10x loupe to see) we’re dropping the trade in offer by £300. Harley floated in an out of the store to assist other customers in a rudely aloof manner and it was only when I introduced myself to him, after days of detailed email comms, did he uncomfortably acknowledged me. I asked for my watches back as I was so offended that I’d taken so much effort to establish a valuation window to find that once these guys had me ‘in-store’ they found any reason to drop their trade-in offer. Overall I found Mark Worthington jewellers completely unprofessional, disrespectful and quite simply rude. Trading in watches like webuyanycar.com. In addition to this, my watches (even by their trade valuR at £7500) going ‘off premises’ for inspection/valuation and the façade of an appointment with a sales person dedicated to my sale out of respect for the time and effort made to visit the store (2hrs each way) and the comms to agree pricing, yet the reality was an unprepared/uninformed sales rep who fitted me in around serving other ‘drop-in’ customers all contributed to a train wreck of an experience.
The day was saved when I swing by (unannounced) Ian Blowers’s jewellers/Hull to be offered £200 MORE than the top range Worthington (Harley) offered for a newer, tidier watch in a comfortable, relaxed yet professional environment where discrete, polite and sincere attention was afforded. I’ve collected, traded and cultivated my watch collection for over 25 years. Should Mark Worthington ever have that perfect ‘grail’ in stock at the right price I’d happily pass/go without to avoid ANY further dealings with his store. Abysmal service on EVERY level.
Review by Nk Harrigian1 month ago
Great service throughout would highly recommend
Review by Bafford Gamblit1 month ago
Excellent customer services kept informed every step of the way would highly recommend
Review by MissR1 month ago
Third time back to Mark in as many years. He has definitely become my trusted source for high value pre-owned watches. No doubt I will be back again!
Review by Darrianna1 month ago
very pleased with the item purchased,the service was second to none
will certainly recommend this company,
Review by Kmsm1 month ago
Absolutely first class and very professional service
I spoke to Harley on the phone as I wanted more info on a Breitling Avenger I wanted to buy and Harley answered everything I needed to know and even gave me much more info.
I was even able to choose the day I wanted watch to arrive and was given full Royal Mail tracking.
The watch arrived extremely well packaged and is amazing at a truly great price will definitely buy again from Mark Worthington as item and service is first class
Big thank you to Harley who dealt with my order from start to finish and kept me well informed and was very professional
Review by Restofair1 month ago
amazing watch....amazing service!
Review by Chelsy1 month ago
back to mark worthington yet again.
actually served by the main man. no airs and graces and no pressure a true gentleman.
i bought or rather part exchanged a few watches and got myself a rolex and a tudor.
great service from an appreciative family run company.
Review by Eudene Murarolli1 month ago
Michael was so helpful and professional. He helped me to make a good choice and advised on the sizing. I am over the moon with my purchase and would certainly recommend them.
Review by Furei Montier2 months ago
Fantastic from start to finish would differently recommended this company
Review by Lackas2 months ago
Knowledgeable , experts in their field, friendly and offer a 1st class swift conclusion. Dealt twice in 6 months
Review by Shandra2 months ago
Excellent service at very reasonable price
Review by Driink Patroni2 months ago
(Writing on behalf of my husband)
A very professional establishment, that had the exact watch we were looking for. They reserved the watch over the telephone, and we viewed and bought it the next day.
Excellent service by all staff - well worth the 2 hour car journey to visit them!
Review by Bealert Lauwagie2 months ago
Spot on transaction, highly recommended
Review by Dasvelus2 months ago
Could not have received any better service anywhere many thanks
Review by Bafford Okroi2 months ago
Don’t hesitate in getting a watch,
I have extensive experience with watch dealers and trying to get good part ex deals,
They try to offer ridiculously low prices on your watch.
Not so with Harley at Mark Worthington,
Very happy with price for my watches ,
My new watch is totally as described
On internet 10/10
Review by Testelin Biederich2 months ago
Yet another great purchase . Friendly and knowledgeable staff. Relaxed atmosphere where you can peruse the extensive stock.
Review by Crentsil2 months ago
I was Dealt with excellent by Mark Worthington and got exact rare watch I wanted delivered to my door within 24hrs.
Review by Shiveram2 months ago
Great service and delivery. - Thank you.
Review by Kehoni2 months ago
Just received my Omega Speedmaster from Mark Worthington. Delivered to Dublin, Ireland. Great communication throughout, delivery experience was perfect and most importantly the watch was flawless - full package, still completely stickered. Will definitely be recommending to friends and family and will most certainly use again - Thanks Billy and team.
Review by RMani2 months ago
Purchased a few watches from Mark Worthington Jewelers and I must say 110% service, very kind polite professionals with a vast of knowledge
Review by Fairnuff2 months ago
I have spent a number of weeks deliberating a new Oris limited edition watch having owned Oris, Omega, Rolex and Cartier watches previously yet returning to Oris again and again as their value proposition and quality is on a higher plane than the prices suggest!
Throughout my deliberations Harley was beyond helpful, respectful, extremely patient and went the extra mile to answer any questions and assist with additional information. I’ve bought watches online previously but the service and attention to detail from Mark Worthington’s has been superb! Thank you Harley ⭐️⭐️⭐️⭐️⭐️