As a customer overseas, my recent experience with Marine Depot has been horrible. Placed an order in November last year, yet have yet to recieve it - they've taken my money but no product!
I call and I'm met with people who don't care, or can't understand my situation. The service level is simply shocking and unacceptable.
Review by Customerarif1 year ago
Purchased their MAX E - 260 fish tank from their site and I am very impressed of the quality of the material used on this aquarium. The 10 gallon tank made it a perfect home for my fishes. Thank you so much!
Review by Pauldine Loevner2 years ago
This place is the bomb!! Never have any problem, the primary reason I shop there is due to their excellent customer support . They have a lot of stuff , good selection, and very Good prices!!!
Review by Hyung Dealing2 years ago
I was bringing my business to this particular store, just because that idea of helping the small guys.
However, I just came to the realization that they don't care at all about their customers.
I placed an order online. I received a call from them that the transaction has been declined. Ironically I was opening the email my CC had sent me of the transaction been approved.
Nonetheless, I called my CC company, after spending near an hour with them on the phone, they concluded that they didn't know what MarineDepot was talking about, that the transaction was totally approved and that there was no issue at all. I was able to see the transaction as pending in my online banking account too. My CC gave me a phone for merchant support so I could give it to MarineDepot.
I called MarineDepot again. What I got? Total rudeness, they didn't want to look into the issue, they couldn't care less for what the CC company was saying, not to give them a call to clarify the issue.
I guess that this type of attitude is why people go and do business with Amazon.
Review by Pogsy2 years ago
One of the best places to shop for my reef aquarium supply. When it comes to pricing, customer service... they are neck to neck with BRS. I used to purchase solely from BRS before, but now alternate between BRS and Marinedepot. There are many products that Marindepot has better pricing on, or have better selection.
Review by Habbi3 years ago
I ordered the 15x15'' cube rimless and seamless fish tank that was on sale at the time. When I received my order and there was a minor chip on one of the corners at the bottom, and since it was directly on a corner I was worried if it would eventually leak. So I emailed MarineDepot with my concern and a few pictures for proof, they promptly emailed me back telling me they are sending me out a new tank with a return label & apologized for the inconvenience. I had my new tank within days & was it beautiful! Thank you MarineDepot I am very happy with my products!
Review by Ms wyllie6 years ago
Fantastic customer service- the rep on the phone was patient, helpful, and sympathetic; laughing with me about my recent ordeal ordering the same product from another company and having to return it. Great people. Made me feel at ease.
Great policies- they price-matched another online retailer for the canister filter I needed, plus 10% of the difference.
Great shipping- They shipped it the same day I ordered it, it arrived in 3 days, packed expertly. In perfect shape.
I will definitely be back. They can be high priced, but with this level of customer service and quality, I will choose professional over cheap any day.
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14271 Corporate Drive Suite C, 2nd Floor