Love their designs and fabrics :) usually buy in store
Review by CeriW7 months ago
After returning an item for a refund, I was told they had refunded me. However a week later the money had still not been refunded to me. After taking this up with Marimekko customer services by phone and be email, they insisted I need to contact their payment provider Klarna AB. This proved to be difficult as they were not easily contactable. I felt this error was Marimekko responsibility. I contacted Marimekko customer services again and they repeated that they would need me to contact Klarna AB.
The refund only eventually came through 8 days later once I emailed them my statutory rights. Dissappointing customer service from a Marimekko.
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