Can’t say anything about the quality yet, but customer service is amazing! I had a really bad experience with a NYC retailer and reached out to the brand directly. They were super quick in replying, very personal and made sure to compensate for my bad experience even though it wasn’t their fault in the first place. Hope the quality will turn out to be as fantastic as the design and customer service!
Review by WillPowell6 months ago
I recently purchased a pair of earrings and a ring from Maria Black Jewellery.
Quality and style of the jewellery fantastic, so different to anything you'd find in UK shops.
Would recommend Maria Black to anyone and plan to buy more pieces.
Review by Dobra Klar7 months ago
I can not recommended Maria Black highly enough. Their jewelry is beautiful, and their customer service is incredible. I've bought several rings from them now, and every one has been amazing and even better in real life than they look in the pictures, and any time I've had any questions or needed help on getting the size right, they've been so helpful and responsive (their customer service rep Sif is so great!). Would 100% buy from them again!
Review by Hongjoo Wirizlay7 months ago
I was impressed by how quick I received my orders. Beautiful Product, I ordered a ring and earrings. As the size of one of my orders was not correct I contacted customer service. Such a nice, Profesional and still personal reply very good and solving my question were done right away. I will order again and for sure only can recommend Maria Black.
Review by Romandrew8 months ago
Would have given a better rating because of the design of the jewellery itself, but what does it matter if you can't expect to keep an earring for more than a couple of months.
I bought several earrings from the Maria Black website in september. Unfortunately I lost one of them, just four months later. Since I always wear my earrings, the lock had only been opened and closed a handful of times and therefore one must conclude that there must have been a fault in the earring at the time of production. The company would not give me a refund, due to the loss of the product, which would be understandable in almost any other matter, but with jewellery. I assume that the chance that a person will notice the moment a jewellery breaks, is very small, which leaves me with a feeling that that is what the company is depending on. I was offered a 20% discount to purchase the earring again, but it felt like another blow to the gut, due to the fact that the risk of the new earring breaking as well certainly is not worth 1800kr.
I bought the earrings from Maria Black because I thought they were stunning and looking at the prices I expected the materials and crafting of the jewellery to be of high standards. Since that is not the situation I will stay away from the company in the future and will advice my friends and acquaintances to do the same.
EDIT: Just noticed that I have lost my nude huggie, which I bought 4th of september 2018. I have literally lost 2/3 of my earrings from the same company. I have certainly learned that high price does NOT equal high quality.
And I do not find your answer below fulfilling at all, since those are statements that any company can make.
Review by GailandDarius Staft9 months ago
I ordered a pair of Wing Earrings costing me close to $200. I was expecting a beautiful item, nicely packed and presentable especially considering the cost-vs-materials (these are plain silver earrings). What I got was a crushed box. Inside it, a plain green cardboard jewelry box that was dirty, scratched and and item that looked used. I complained to their service department and the response I got was: I am sorry, but my boss would not allow me to spend $27 to ship you a replacement box. Next time you purchase, we'll send you two boxes!'. Shameful. Do not purchase from these people.
Review by Frek Willington10 months ago
Hands down the best customer expirience I've ever had! One of the earrings I ordered broke, so I emailed them and only two or three days later I got a new one!
Review by Whillo1 year ago
I have just received my fourth piece of Maria Black jewellery and I am delighted as always. Their customer service is the best and the pieces are beautifully made and presented. An amazing company that many others could learn from. Thank you for such a pleasurable transaction.
Review by Juaquanna1 year ago
I have purchased a lot of jewellery from Maria Black. Love them all. I had one little problem with one of the earrings lately, but customer service took care of that in a very timely and professional way. I would recommend buying from them at any day. Keep up the amazingly good work! Thanks!
Review by Clivemac1 year ago
The earrings are really beautiful and it was super nicely wrapped ! The customer service is great before and after sales !!! Thank you, great team
Review by Littleviews1 year ago
Emailed the customer service to enquire about whether a necklace was adjustable or not. Sif got back to me very quickly explaining that it wasn't but recommended some other options. I explained that it was a last minute birthday gift and when I placed the order he made sure it reached me in time. He also took the time to gift wrap the items.
Overall an excellent, speedy and friendly customer service.
Hopefully the products are of the same quality.
Review by Josephin1 year ago
I have purchased from Maria Black a number of times and the last purchase I made was for the Gordon ring. Love it! I always love everything I get. I needed to assistance with my ring in the first couple of days of buying it and I have never had better or more prompt customer service! I emailed with Sif who took care of everything I needed with kindness and within a couple hours. This experience makes me love the brand even more. Thanks Sif and Maria Black for being awesome! Xx
Review by Kanxih1 year ago
I had one amazing support from Maria black jewellery!
Sif Mejse Christensen was my person of contact! The service was fast, super nice response and so helpful ! When I received my new earring, I was also happy to send one email to say thanks you because that was a personnalize support and really friendly !
Thanks you so much again for you help !
Review by Nwaz Patsatzis1 year ago
I love this company. As well as having gorgeous products they have really fast international shipping. I have found their customer service (notably Sif) incredibly helpful and responsive, and all my interactions have had a personal touch to them so you don’t just feel like another number. They have gone above and beyond to help me with an exchange, which was really appreciated. I can’t fault them at all.
Keep up the good work MB and thank you!
Review by Bounnho1 year ago
They say that they offer full refund or exchange within 2 weeks. I wanted to exchange a ring for a smaller size and returned it to them the day after I received it. But they refused to receive my return. I was very disappointed with that.
Review by LizP Mallaco2 years ago
Beautiful earrings. Quick delivery and easy website. A few more images of the jewelry on the website on people would be nice, but that's is just to compare size.
Review by Barrus3 years ago
I bought a beautiful ring from Maria Black at Het Koperhuis in Gent, Belgium. The salesperson promised me that the gold wouldn't fade.
After wearing the ring for only one week (I have an office job and wear my jewellery only during the day, not at night and not in the shower), the gold was faded already and next to that, the gold is so soft that it damages very quickly.
I contacted both Het Koperhuis and Maria Black. It took them a long time to respond and when they did, they rejected my question and told me that I don't have any guarantee on the ring.
I contacted my legal insurance and they judged as following: because the amount that I payed for the ring was too low compared to their fee, they decided not to make a claim. But they 'refunded' the amount to me, because their opinion was that I did have a strong case.
I will never buy any Maria Black jewellery again, this was a very disappointing experience.
Review by Annjenneil Mial6 years ago
The tusk ring I bought is dainty and feminine, and was shipped quickly without any hassel with taxes etc. Pleased!
Maria Black Jewellery is rated 4.0 based on
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