disappointing service, we got off at Malaga airport, I found someone from Marbesol through arrivals and they advised us where we needed to go to catch the shuttle bus, the shuttle bus came within 5 mins of us being there, and took us to Marbesol, which is located about 5 mins away, all of this was very efficient. Once we arrived, we were told to wait in reception while our name appeared on the board. Once our name was on the board me and my father in law went into the office and this is where it all went wrong. I initially booked online, at a price of 205€ (this was booked without all inclusive) anyway before I was about to pay, I was told that this was for the package, I was the told that if I have the all insurance package this would work out cheaper, as you don’t incure any fee’s for petrol and few more he mentioned. When asked how much the all inclusive would be he quoted me 459€, Seems cheaper right ? Anyways I said no I already have full cover from insurance purchased in the uk, but he went on to say you wouldn’t be covered etc. I stuck to my guns, and said I want to go with basic, he then said I had to pay a £1400 deposit. My father in law didn’t have this Amount on his credit card, so that was another issue. We couldn’t use anyone else’s credit card, it had to be his and know one else’s. I then asked if I could change the booking into my name, as I have a credit card with a limit over £1400, again I was refused, saying I was unable to do this. Not sure why? Or even if this is the case, but I’m pretty sure I could have done this.If it wasn’t 1 o’clock in the morning and I had a very tired 5 month old baby in reception I would have gone to another car hire company, but the fact it was so late, we had no choice but to go for the all inclusive package. The sales man who may I add, was not very helpful, and rude through the whole process, but seemed to perk up and turn rather nice once he had forced us into a all inclusive package, and got his commission. If I were you I wouldn’t book through Marbesol. There’s plenty of cheaper car companies out there. So read this first before you book.
Review by Dinyar Mariejeanne1 month ago
Great value..Full insurance is trouble free.
I use them when I can.
Review by AtomicNed2 months ago
Very good car rental company. Low rental rates. Helpful staff. The car was with body damage, but in good working order.
Review by Nony2 months ago
Excellent service as usual 10 minutes booking in and on my way then when returned just checked the fuel was full and in the bus to the airport in 5 minutes. Always use the All Inclusive which is very competitive then no hassle when picking up and returning. Never had a problem on the many times I use Marbesol each year
Review by EChapman3 months ago
Always good service, and very friendly staff.
Cars are always good condition, sometime quite new.
Very competitive prices and the all inclusive price is the best for peace of mind.
It is now 12 months that i have used them and so far no complaints.
Review by Lynka3 months ago
After renting more than 10 times with Marbesol still no problems. Pickup from airport is fast and delevery profesional and on spot!
Review by Tapps Sommeil3 months ago
Good,fast and right Service
Review by Mulifusi3 months ago
Great service great options on cars really good prices
Review by Purusha4 months ago
Absolute fantastic service
Review by LDee4 months ago
I did a lot of research before choosing marbesol,I found all other companies to be either complicated to book or extremely expensive.
However, with marbesol I found reserving online very easy.
My queries were answered almost immediately despite it being a Sunday.
The confirmation email tells you everything you need to know and more.
The staff are knowledgeable, friendly and sympathetic to first time drivers abroad like me.
The best thing about them is they aren't brokers so no hidden charges, no searching for the right company and you have the option of reserving the exact model too. The cars are clean, new and user friendly even for a first time, automatic only, disabled driver like me.
I urge anyone renting with marbesol to take out the full coverage, yes it's a bit more but gives you total peace of mind even for breakdowns, accidents and wrong fuel. It also gives the option of using a debit card so no deposit or worry about unauthorised charges for damages.
I will definitely, definitely be using marbesol again.
Review by Bafford4 months ago
Polite and efficient service from Marbesol. I will use them again for my next car hire.
Review by Crystall4 months ago
Very good reliable company - No problems
Review by Shivkumar4 months ago
Marbesol are a very good company to use if you are visiting Malaga. They are friendly and the all-inclusive option is better value than other car companies I have used in the past.
Review by MTBMark4 months ago
Good service and friendly staff.
We have rented a car at Marbesol for 12 years, always with good results.
Review by Ahavvdhd Bonnet4 months ago
It’s my first time when I have rented a car with Marbesol, but definitely not the last . Easy and no time wasting process. Good value . Very good car condition. I recommend them.
Review by Odirma Kellinger4 months ago
THE WORST CAR HIRE company in Malaga. Having spent years hiring cars here I can honestly say I have been both ripped off and personally abused by this company. Firstly charged for damages I didn’t do but as I couldn’t “prove” it I bit the bullet and paid 130€ for a 10mm scratch on the back of a wing mirror ( ouch ) The second time I used them ( through a broker ) I was at the desk, at the airport and I was “REFUSED “ the car I had reserved and told “ we don’t want your type hiring with us. We have no car for you “ I am a respectable, professional person and was now stranded at the airport with my 80 year old mother on Easter Sunday evening at 9pm! BEWARE ... a rude, illegal and thieving company and I can back up all my statement and would like this practice shared
Review by Aneri Garotti4 months ago
Very good company and experienced staff make you feel like home first service website is very easy to go through and the price and Unbeatable I’ve been using it for a few years they pick you up from the main terminal and then bring you back when you drop your car
Review by Milidzani Koxhise4 months ago
Marbesol are an excellent car hire Company whom I have used for the past 23 years. Everyone of their people are so helpful & friendly, the cars are top quality and their prices are very competitive. I would recommend them to anybody.
Review by Bahriah4 months ago
Siempre el mejor servicio.
Review by Ahsan Wisinger4 months ago
Allways fantastic service and fair treatment - best experience
Karsten Blume Schmidt
Review by Mikedirnt4 months ago
I have been customer through the last 7 years and I’m always coming back to Marbesol as I have tried many other car rental companies before and after. I like their all inclusive as I have no discussion if their are any scratching or bumps😇
Review by Foong Lutrzykowski4 months ago
Great service, great cars, good value. Been using Marbesol for over 30 years.
Review by BTShew Crockettredford4 months ago
Excellent service, nice people, never had issue with rented cars,
Review by Father Thursfield5 months ago
We have used this company the last 5 or 6 times we've been to Spain. Just come home to find the 10 day car hire full to full fuel with full insurance cost £93.22 you can't say fairer than that.
Was expecting a Fiat Panda which suited our needs, but got a VW Polo Blue Motion, what a fantastic little car, extremely economical.
Please remember to book direct with the company so you don't get duped into buying the 3rd parties full insurance, which is no good for peace of mind driving in Spain.
Review by Mrsi5 months ago
Abzocke Hoch 3
I do not think, that it was a good idea to integrate MARBESOL into „doyouspain“. And I can tell you why.
The only thing, that worked perfectly was the transfer from the airport to Marbesol.
I ordered a Golf for 234 EUR + a childrens seat for 21 days. So far, so good.
The lady at the reception told me, that I´d better add some extras to this offer.
Believe it or not: The extras came up to 320 EUR for additional driver, damage to the car, insurances, fuel etc. (about 15 items)
When I refused this offer, the manager reduced it to a „special“ offer of 275 EUR.
When I refused again, the lady at my desk hardly spoke to me anymore.
I was asked to check at the car, if there was any damage, and come back to the service desk. Finally she came with me and took photos oft he damages. I signed.
When I returned the car, it came as expected. I was shown about ten scratches everywhere on the car – which of couse were not on the signed report. I was charged EUR 140.
I have been a customer with „doyouspain“ for some years. Everything always was perfect (Hertz, Sixt etc)
This time I was very much disappointed and angry. Marbesol have not realized, what service is.
I you do not want to loose a couple of customers whom I have recommended to your company, I want back the EUR 140 and an apology. Otherwise I will put this report in the internet and maybe talkt o ma lawyer here in Germany.