Don’t use this company. Deceitful. Appear to have UK address but not UK based. Still not received my goods. They use DHL and UK Mail. Someone is playing silly games. First parcel never arrived. Tracking which isn’t good don’t allow you to have product delivered to your house. Have Manfactum cheap scated on transport costs? I have now to facilitate delivery have said I will pick up from local pick up point. If the goods don’t arrive tomorrow at the collection then I am contacting my credit card company to have the company to be investigated and requesting a refund. Something so so suspicious. Unable to contact either.....
Review by Okosodo4 months ago
Finally got my order no thanks to DHL (I ordered on the 11th July and finally in my hands today 7th August). Manufactum use DHL as they are a German Company but are awful couriers. However I have had prompt email replies from Manufactum customer service and the product I wanted which I now have is an amazing product. It’s a shame it’s not available very easily in the UK. Other super stuff available from their website too but given the trouble I have had with the courier I would think twice before ordering and see if I could obtain else where. Thank-you though Manufactum and also for acknowledging the inconvenience I have had.
Review by LiyaAtan Delehouzee1 year ago
I ordered goods from Germany to be sent to Denmark. The payment procedures and time it took to get the goods (2 months) was extraordinary for an item ordered from the web shop. Upon arrival I found one unit to be broken and in stead of sending a spare part the item (2kg) had to be returned. It costed a lot and Manufactum did not refund the full amount to me. I'm really fed up with how they handle things, and would reassure myself that I cannot source fro other place before ordering next time.
A shame as Manufactum has a lot of very good product on offer, not cheap, but good quality.
Review by Miln4 years ago
Really, really nice products, but a complete farce to buy from the site. They sent jacket with the shop-alarm attached and then charged again for the same product.
Buy somewhere else, unless you really enjoy to communicate with costumer services,
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