I ordered a strimmer which worked for less than 2 days. I then spent the following 2 weeks trying to get a refund. Manomano were not very helpful and passed me off on Swap Europe. The system for returns and reimbursements was very confusing and poorly communicated. I shall not use this marketplace again.
Review by Sattar2 months ago
Tony super interlocuteur..Merci beaucoup
Review by Katiexox Kairish3 months ago
bon ne interlocuteur, en attente d'une conclusion à mon dossier.
sinon bonne orientation
Review by Nord3 months ago
Interlocuteur efficace et tres cordiale
Review by Lspa Dyczka3 months ago
Purchased a trampoline for my children from a company called ManoMano however upon opening it up the item was damaged..although the package was not! After contacting these guys to request a replacement part they just stopped responding!
BEWARE AT ALL COST.
I am now stuck with a trampoline that is unusable at £189 cannot claim through credit card either as these crooks use a "third party company" to collect payment!! (((Section 75)))
Review by DrGauri Taibl3 months ago
Poor very poor!! Bought a gas boiler arrived without thermostat but as I didn’t open the boxes until the 14 days we over they said basically tuff, also the customer services were just rude !
Review by Idow Piscelina3 months ago
je suis satisfait du contact...mais attends la suite de ma requete
Review by Beebe3 months ago
Je Remercie Ahmed pour son intervention et son efficacité
Review by Emilyalice3 months ago
l'interlocuteur Jacques à pris le temps d’écouter mes doléances et de s'efforcer à trouver des solutions rapide
Review by Clunderville3 months ago
Bon contact et facile a discuter
Review by Rashka3 months ago
C'est la pire entreprise, ils n'ont rien à voir avec la publicité. Ils disent seulement au vendeur. Ils peuvent rembourser ou non.
J'imagine qu'ils ne rembourseront pas la différence entre les deux produits identiques à deux prix différents. sans oublier une promesse de livraison de 3 à 5 jours, qui prendra 3 semaines ou plus! rester à l'écart de cette entreprise. MANOMANO est une entreprise malhonnête !!!!!
This is the worst company, they do nothing to resolve issues with dishonest sellers or with false advertising. They only say talk to the seller. They may refund or they may not.
Given this review I'm guess they will not refund the difference between the 2 identical products for 2 different prices. not to mention a promised deliver of 3 to 5 days, which will end up taking 3 or more weeks! staying away from this company. MANOMANO is a dishonest company!!!!!
Review by Mehranlili3 months ago
Do not order from this company.
When I ordered 2 pergola's it said, 'In Stock' on their site when I ordered on 6 may. I then received half my order. Two failed delivery dates given then 3 weeks later and no information and apology after todays third failed delivery. They have had my money for nearly a month so maybe I will be asking for compensation too. Though won't hold my breath.
You can't trust their website or customer services department - they are so disorganised and fractured. Please do not use them.
Remaining 2 parcels finally arrived on Friday 31 may after I said I would not accept after this date.
Such a shame because the product is good quality. I still won't use them again though.
Review by Jinz3 months ago
Quick delivery. Friendly return department
Review by Hamill Rochera3 months ago
Review by Freer4 months ago
lve had some good stuff from this site. I did have an issue with delivery but that was the post office fault! I would recommend this site
Review by UserDrago4 months ago
au top du top merci
Review by Frederick Paul4 months ago
Monsieur Andy, correcte niveau du timing, a su repondre a mes questions. j'attend par la suite un retour du service demandé. merci
Review by Lurbin Petuskey4 months ago
RAS, rapide et efficace
Review by Customprofile Deugan4 months ago
I have received a broken cumulus on 29.04.2019
On 10.05.2019 I told BricoConcept that the cumulus is leaking since the very first moment. After the EU law I have the right to send a product back within 14 days when it was bought online. Manomano is doing nothing and since weeks I am fighting with BricConcept.
They don´t accept a retour, also the Plombier said the cumulus is old and not new there is already rust all over on a cumulus who cost 400 Euro and is 4 weeks old. The leaking rust water is damaging also my whole bathroom, this enterprise is a big mess and very customer unfriendly, I will never buy anything else here!
Review by Yunana5 months ago
demande de renseignement sur un article !
Review by Vijayakavitha5 months ago
parfait excellent service clientele
Review by Taklebury5 months ago
Suite à un incident de transport, je viens de contacter MANO MANO.
Excellente réactivité de Mr ALVIN.
Je ne tiens nulle rigueur à Mano Mano, mais au transporteur .
Excellent site où j'ai déjà commandé et ou je continuerai de commander.
Gérard SAUR 90850 ESSERT
Review by Dok6 months ago
Excellent service de la part de Victoria. Résolution rapide et efficace.
Review by Lotstra6 months ago
very help full concerning replying on why not recieved my commande that has been send
Review by ESRconnect Bielen6 months ago
Ordered on 12 March 2019
Delivery estimated between 19 - 21 March 2019
No news and I called on 22 March 2019 to update the address given the delay - Customer service was nice but confused. Received an email that day saying delivery was not able to be made and if I wanted a refund or new delivery instructions. I said, as discussed, the new address. They responded, "with pleasure".
I received an email on 25 March saying I am getting a refund.
Anyway, the problem seemed to be with Wenko, the supplier and not necessarily ManoMano but given as I bought through ManoMano, that's the reliability I expected.