I've always been the first to defend Manchester airport against citicism but, you know what, I give in. I've flown into the aiport three times in the last two months and each time, the queues at passport control have been horrendous. And to make matters worse, you then had to wait even more time for the bags - which have taken at least 45 minutes to hit the carousel after parking at the gate. I travel all over the world on business and you normally receive your bags 20 mins after parking..... but not manchester. This has the added negative of increasing the parking charges for anyone waiting to pick you up. Last night, my wife had to pay £10 because they took so long delivering the bags - what a CON !!
Review by Michellevara2 weeks ago
I parked on styal road until passengers had cleared customs and got baggage.Drove up to airport no T2 signs at all only T1 and mway.Forced to go mway to cheadle and turn round.when i got to T2 arrivals forced onto west car park ,didnt have a clue were i was.Walked down a long corridor that then said departuresuckily passengers found the car park.How can so called imprpvements make things worse.£4.50 to pick up in ridiculous.Will not be going there AGAIN
Review by Esplen3 weeks ago
Firstly make sure you leave twice as much time to get through terminal 3 security , as you would a any other airport .it is badly organised and confusing . The staff are ‘nonedescript’ in attitude , which may indicate that they are not happy working in this awful place .i have flown out of many European airports in the last year , and wonder why are they so much better in security in Spain and Poland . The staff need to be just as vigilant and rigorous, so what is the problem here In ‘Little Britain’.
The terminal itself is vastly over crowed with a couple of mediocre overpriced eateries , which double as bars , making it almost impossible to get a seat to eat at sometimes. The odd circular bar area , which could be named ‘chav Central ‘ by the number of them sitting drinking copious amounts of beer is horrible . It is quieter out by the gates, with more seats, but very limited facilities by today’s standards
Review by Oulhourchemt3 weeks ago
A void like the plague , queues for drinks are horrendous. Treat you like cattle
Never enough staff on
Review by DoggieMommie1 month ago
Booked parking at Jet park 3 - cost £90 for 11 days. (A lot lot more than it used to be). fortunately arrived earlier than we had planned - drove round to nearly half an hour before we found a parking space - and that was at the furthest point from the entrance. Lots of other people having the same problem - we followed the bus in the end and waited for someone to get off!!! Only counted 2 empty spaces as we left the car park on the transfer bus and at least 10 cars coming in!!! No indication of where empty spaces were. Arrived back at 2.30am We'd noted down which row we were parked in but so dark could not actually see out of the bus windows to see the numbers on the rows. Fortunately remember the number of the bus stop and managed to see that in the dark Bus driver NOT HELPFUL . Will avoid Manchester in future if possible but Next time will pay an extra £20 and get a taxi.
Review by Markooziow1 month ago
manchester airport is the nearest to me with loads of good flights so is the airport I tend to use and in the past things have been OK (never great but OK) however on Wednesday 4th September I made the mistake of booking a 7am flight from terminal 2. This airport is totally unable to handle the number of passengers departing on these early morning flights with the end result that it took 1 hour 15 minutes to check in and clear security. This is despite the fact that like many we hd checked in online and only needed to drop our bags - the queue to do this stretched through the long check in snake and out ending up with a double line half way to the train station. I certainly will never book and early flight from here again. Sadly all the better airports are much furter away.
Review by Hamaas1 month ago
shambles of a airport. No doubt the executives are trousiring 100k salaries and have created havoc with the parking . took longer to exit t1 car park than our flight from Spain. if you insist on abolishing pick up zones then use your brain and install more than just 2 exit barriers .Yet another example of executives picking up huge salaries for providing a poor service .You are faced with 4 rows of queues with 100s of car gridlocked to get through the exit .Hold your head in shame Mcr Airport
Review by Kammy1 month ago
It’s that bad. 3rd time here in a month and it just gets worse.
Security: It’s evident, from their body language, mannerisms and attitude to customers, that the majority hate working here. Never enough points open, long queues and always 120°c. Terrible service.
Airside: I’m sat here now, having to waft away the flies that great every customer. I’m sat near Flat White Coffee. There is s spilt cup of coffee that’s been on the floor for 20 mins. There’s no customers waiting there but staff are just too busy chatting about all the problems in their lives to bother to clean up the spill. That’s an accident and a law suit waiting to happen.
Shops: You can’t move in them. Two people can’t pass in the aisles. Unfair on anyone in a wheelchair. Again, another lawsuit waiting to happen.
Summary: It’s a dump. Customers don’t want to be here and neither do the staff. Close it down, bus customers via T1 & T2 to gates. Knock it down, get new staff and start again.
I’m ashamed to have this as my hometown airport. Visitors please, do not let this airport in way reflect upon Manchester.
Review by Johnatha1 month ago
One of the worst experiences I have ever had in terms of an airport... terminal 1 is a war zone pretty much, a living hell! zero design, zero experience for travelers, so many stairs, so narrow, so many shops trying to block your way and flock you overpriced rubbish, blocking the natural flow of passengers. Let's not even start on the lack of ventilation, or the madness at security!
Review by AmericaEnglish1 month ago
Good service and personel.
Review by Grégoire1 month ago
It's the worst airport I've been to, every time. It is messy, slow, unfriendly, and let's not forget the tricks they come up with regularly to rob "legally" rob you as soon as you step in. I used to get lots of visits from family and colleagues that live abroad but lately they refuse to come as they loathe the way they feel mugged, with no defense against that. If we actually stop and look, the ratio quality/price in Manchester is very poor (remember the climbers back in the day?) and the airport is the best example to notice that people still think and we prove it to them that we are still pirates by culture. Manchester airport needs to stop thinking of ways to mug visitors and actually work on giving a good service, first impression of Manchester: pirate-like and messy. Great! A massive work needs to be done and I am surprised there is no official organisation that can do something about it
Review by Vishwajit1 month ago
Didn't even want to give this appalling airport 1 star, but none wasnt an option!. We travelled from Rhodes airport in the small hours of Wednesday 11th September. Arriving in Manchester at 4:30am. After waiting on the tarmac for a good 5 minutes before being allowed to dock, as another plane hadn't left. We then had to walk 10 minutes to baggage reclaim. All in all that wasn't too bad, but then we had to wait over an hour for our bags ... why??? Carousel didn't start moving till 5.32am. Eventually a guy from the back walked out and was asked what the hold up was, he just said "oh yeah" went in the back and we could hear laughter. Bags started to come through then. Before I went on holiday I had heard that Rhodes airport was a nightmare, its was a dream compared with Manchester. Dont want to ever Manchester again!!!
Review by Ecca1 month ago
Even having booked Special Assistance, but left to ourselves after check-in, it took 30 minutes to get through security in a wheelchair and I ended up being ill. My companion told the staff that I had become ill whilst my bag was in the queue to be searched and was told that there was no proof of that and I would have to wait. Luckily my companion is a Doctor and told them so and that if I didn't get food and water very soon I would collapse. It seemed like every single bag was being pulled to be searched. The queues were unbelievable at security, I have never seen anything like it, and believe it would have taken an hour or more to get through. Lots of small children having to stand for all that time in hot, cramped conditions.This is the worst airport I have ever used and will pay extra to not have to ever use it again.
Review by LarryandEva Kagona1 month ago
Never again will i fly out from manchester airport
I am shaking and humilated I have been through security in New York Israel and many other countries but i have never expierenced anything like Manchester security I will tell everyone i know
The staff should get lessons from people who know how to properly search people Never Ever Again
Review by Shamrana1 month ago
I am fortunate to be a regular flyer but would never choose Manchester following a series of bad experiences here.
Review by Jimit1 month ago
1) They have an extremely strict hand luggage policy, the bag i have been traveling with on Numerous trips(even on the airline I was flying with) was considered too big hence had to be checked it, given that most people take luggage close to capacity this is an extra BIG bill that passengers have to cough up.
2)The entrances of Departures(over 2 floors) is unclear.
Review by VoWei1 month ago
Terminal 3 at Manchester Airport is a disgrace. We arrived at the Airport well above 2 hours before our planned departure. First of all Terminal 3 is not easy to find. The security people treated us very badly, they were rude to us, they even confiscated the food for our baby. My wife does not speak English so she could not defend herself, while I was taken into a separate room for some reason . I explained we would miss our flight because it was so time consuming. We were really harassed. In the end we arrived at the gate and were not allowed on our Ryanair flight to Hamburg, although they had time to retrieve our luggage from the plane. The baby was upset and crying, she was hungry but we had no food for her. The staff at Ryanair were also not helpful at all, they even gave the impression they enjoyed sending us away. They have absolutely no idea about customer care. I phoned Ryanair twice but no one offered us any help. I went onto the live chat but just got a recorded message. The Ryanair flights were not cheap after paying for all the extras. In future I will fly with Lufthansa even though it means changing in Frankfurt or Munich. We have a baby and no one at all tried to help us. A very terrible experience.
Review by DoreenB1 month ago
Terminal 3 in every aspect is a disgrace.
All they are good at is extracting money.
Who ever is in charge of terminal 3 is a star for knowing exactly what they can get away with.
Review by Asitu1 month ago
I flew from Manchester airport on 09/09/19 with my partner to the Dominican Republic as it was a direct flight. We prepaid for extra baggage allowance but I was charged an extra £85 for excess baggage as the case was a couple of kgs overweight. I did not have a credit card so my partner paid on his card and the suitcase went on his ticket and I took his baggage on my ticket. We arrived in Punta Cana after a 9 hour flight but the bag we paid extra for did not. It was reported to a representative and he completed a form. Eventually after numerous phone calls we were told the case was still in Manchester and would be on the next flight which was Friday - 4 days later. The case eventually arrived but had a ticket in the handle saying that it had been X-rayed and examined. I opened it and found that my luggage had been rifled through and my Amazon Alexa and it’s cable had been stolen along with 2 bottles of perfume, my hairdryer and some other toiletries. No one actually wants to take responsibility now. Everyone travelling from Manchester BEWARE of the thieving employees that the airport employs - do not put ANYTHING of any value in your hold bags!!
Review by Shenobi1 month ago
Ive used Manchester twice this year for long and short haul flights. Terminal 3 was the grimiest airport lounge I've ever used. if you enjoy being surrounded by beer swilling, tracksuit wearing yobs then this is the place for you. The sooner they restrict alcohol to obviously drunk rowdy people the better. Very intimidating and uncomfortable place to be. Not suitable for family's.
I used Terminal 2 for long haul. The security check can claim the nearest I've felt to being arrested and thrown in a cell. It was chaotic, and after my hand luggage got rejected for a dry inhaler (hands up my error) I was put through a humiliating and total unnecessary amount of abuse by some steroid pumped up half trained thug who had been given a security badge. I was intimidated and ridiculed by this man in front of the entire section including other passengers. He was overly aggressive, which I could only put down to what looked like steroid abuse. The process took 45 mins. Why? because of my Apple head-phones and a travel book. He offered no apology. We all want efficient, thorough security checks, but there is absolutely no excuse to treat passengers this way, totally unacceptable. I would recommend avoiding Manchester airport at all cost.
Review by Ikeescha2 months ago
Manchester Airport never fails to completely ruin the journey of any trip with its extortionate prices and rude customer service. The staff are awful & clearly need to find new jobs since they don't attempt to hide how much they don't like them. The shops have poor choice of food and poorly labelled. £18 for breakfast at Upper crust for it to be vile. Definitely considering travelling further to fly just to avoid any of the Manchester terminals.
Review by MelHall2 months ago
The staff are friendly enough but the experience of going through ‘security’ is like being plunged into total chaos for around an hour, at least it was in Terminal 1 today.
Review by Tarrick2 months ago
Review by Serggio2 months ago
I WAS SCAMMED. DO NOT BOOK ALTERNATIVE MEET AND GREET PROVIDERS AT THIS AIRPORT, ONLY USE THE OFFICIAL SITE.
Firstly Mcr Airport is an absolute nightmare to drive around or park at, and I will always get the train there in future, lesson learned.
But please be aware that scammers calling themselves Smart Travel Deals are advertising cheap rates on Meet&Greet sites for Mcr Airport. There may be many other fraudsters with names sounding similar to the official name, you book at your own risk, please be warned. Double- and triple-check that you have the official website before paying anything.
They never turned up or answered the phone, the phone number was false, this was verified at the official Meet&Greet desk at the airport whose staff are FANTASTIC and I cannot thank them enough, but they need to do much more to investigate and shut down these scammers.
Review by Uger2 months ago
Used this airport for many years. Staff have always been helpful.