When ManageEngine support FINALLY contacts you back, they are fairly good at helping to resolve issues, albeit when they can't figure something out, they suggest reinstalling the product. Sometimes it takes several workdays for them to get back to you, even if you initially send screen shots and logs, never mind if you have a critical issue. It still takes too long for them to answer. Don't even try a chat session. It usually times out before they answer you.
Review by Lesby3 years ago
I've used this product in the past and it was really good and had no problems.
I wanted to implement ManageEngine Desktop Central in my current work place after telling my Manager that this was the best product for our company.
But..... We have had no end of problems trying to set this up. The patching element doesn't seem to work. Every time we use it we just get different errors all the time. The agents are not scanning and just keep saying that they have timed out, so we are not getting any up to date info from the machines. I have had a ticket open for 14 days now and not getting anywhere with this. I have had another problem, trying to upload logs and it fails every time. Was told to try different browser, still not working.
The turnaround of the support emails are to slow and have to keep chasing up. It takes 24 hours to get a reply, so this goes on for days and days.
It might be time for me to look at a different and maybe I have missed a bullet on handing any money over yet??
I even tried to upload some comments to their website, click submit and nothing happens!!
Review by Kruug8 years ago
Good and safe website.
Review by Schuwan8 years ago
Network Monitoring - Monitor Network - ManageEngine offers Enterprise IT Management solutions including Network Management, Server Monitoring, Network Monitoring, Desktop, Application Management and More. Download a free trial software!
Review by Lemons Shacklady9 years ago
never had a problem when needing to work with their help desk.....
Review by Pricila Nhavoto9 years ago
Very good and cost-effective commercial monitoring suite. We use it.
Review by LaFonya Kølbæk10 years ago
ManageEngine offers simple, easy-to-use IT Management products at a price that every business can afford. It is thoughtfully built with SMBs in mind and eventually scales for large businesses. The ManageEngine 90-10 promise gets you 90% of the features of the Big 4 at 10% of the price
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