MalagaCar.com Reviews

It takes forever to rent a car with this company not alright!

Have used many times now and no issues - always take out the full package as I have had issues with other car hire providers in Spain who have ripped me off. Cars generally are in a good condition and clean. They are competitive in pricing it even then sometimes it’s worth paying a little more and having peace of mind

Me and my wife are renting for like 5 years with malagacar.com

But I wouldnt recommend to rent anymore.

Here is a detailed log.
The issue is about debitcard(s) and Malagacar didnt provide me an answer so that is why I`m posting this review:

Malagacar says they accept debitcards.
Ofcourse there are only 2 types of debitcards.
One with Maestro and One with Vpay.

Now most people in Western Europe who don`t use creditcards but have debitcards have one with maestro logo.

So when I arrived at Malagacars they said they don`t accept maestro logo cards but also no VPAY cards.

This then means they do not accept debitcards but only creditcards.

Ive send my first mail on AUG 27th to Alberto.
No response.

The second email on Sep 2 to the info email adress.

Got back a standard email saying we accept Visa/Maestro/Amex no Maestro Or Prepaid creditcards.

So you see they don`t know what they are talking about as we are talking debitcards and NOT creditcards.

When I was at Malagacar I said Vpay is from Visa (debitcard). The answer was we dont accept it, only visa. When I told them VPAY is from visa they didnt understand it.

I resend another email on Sep 3th. But got no answer back.

they helped for once with the debitcard and I got a car, but this is disturbing if you think you can pay with a debitcard, as this is not the case.

Because of this I wouldn`t recommend Malagacar.com anymore.

Ive used malagacar for 8 years and they are great! The small inconvenience of a 30 second shuttle bus is made up by better service, better cars and always a good price!

I rented a car from "1 Rent A Car" in September 2019, to this date I have not received my deposit back. First they charged me in Sterling which increased the amount by an extra 10 euros due to them using their exchange rate, and the deposit of £190 has not being returned they keep saying that it was returned in December which it has not. Every time I raise it with their office they deny everything and ask me to raise the query with my bank. It was a mistake to use this company.

Very good service, fast delivery of car. Due the Corona virus, the car was returned 14 days earlier than ordered. Too much paid was deposited into the account shortly afterwards. Good service. I do Highly recommend MalaCar.
Good luck in these difficult times. We will be back
from Norway

We have used this company many times with no problems. The process is simple and easy. All the staff are polite and helpful and make hiring a car simple with no stress.

Based on experience from relatives, we rented for first time December 14th 2020. Very effective and friendly staff. No extra costs and clean and nice car. Effective return - just checking gasoline level... . When checking in at the airport I realized that I probably had lost my passport in the back of the car. A quick telephone and 5 minutes later the passport was delivered to my hands ... . Thank you Malagacar! We are back January 1th. 2020 - and will continue renting with you for the foreseeable future!

Super experience. Easy and fast transfer via shuttle bus. Fast delivery of nice car. No additional prices. Quick delivery and transfer back to the airport. We also rented car seats for two children. The seats were fine. Recommendable

I had an excellent experience with them on our recent holiday in October. Excellent quality of the car (got a Renault Captur) and brilliant customer service. Great value for money. Thank you for a great holiday.

Second time of using Malgacar.com, and will be using them again this time next year. We paid for the full package which we recommend. When we picked up the car found that the 12v power supply for my satnav did not work and the car was changed immediately. Staff very friendly in the office and when dropping off. Recommend this company

Great deals, great cars and outstanding customer service. A quick shuttle from the airport and takes a few mins in the office and you’re on your way. Easy and 100% reliable

Unfortunately very poor service. Second time using this company after a good experience last year. Good car this year however let down with terrible service relating to baby car seat. Baby seat that we rented from them was not maxi cosi (as advertised on website), staff did not know how to fit baby seat in the car, when challenged as they tried to give us a front facing seat for an infant said they don’t do any other type of seat, when I insisted they have it advertised on their website our member of staff walked away and never came back. We asked two other staff for help, they refused. I ended up rummaging through the baby seat section on my own to try and find an appropriate seat for my baby and had to figure out how to fit it myself. The only assistance we received was from another family who were also struggling to secure a baby seat in their rental car and who also received no help from the staff. Shockingly poor service related to something as important as the safety of babies. Will never use this company again for this reason. Such a shame because the car supplied was great but the whole holiday we were worried as the baby seat we eventually found was nowhere near the standard we use back home.

Unfortunately, we did not have a very well experience:
1.) First, nobody was waiting for us at the airport. So we had to call them in order to get to know where the guy is standing and where the pick-up point of the shuttle bus will be.
2.) Very Long way to the bus stop at the dead end of the terminal. many people where already waiting there. They only have a small bus which means we had to wait for the next turn which took another 10min. Could have walked in the meantime.(overall needed much time to finally get to the rental station. In contrast, the competitors do have a bunch of coaches waiting there).
3.) Car rental counter seems to be quite disorganized. Many guys and customers around, but not really caring for queueing passengers. We had to make ourselves visible...a ticketing systems would probably help here.
4.) They always try to sell you a car with a tank which is not full. Ok, that's in the rental contract, but next to the car rental station, there is a petrol station. So why don't you just provide full/full policy?? Why always trying to gain this extra money?
(finally, we managed to get a full/full car).
5.) Car was pretty old. Already 55'000km on the clock, lots of scratches all around. ok, that's not that big problem in Spain, but: the brakes and tyres already have been near to the end of their life. Same to the interior. Fortunately, it did not rain during our rental period.
6.) Booked a child seat for much money. However, got a very old one which obviously has been used very often and which was not in good overall condition anymore.
Furthermore, you have to install the seat by your own. Nobody is helping you or giving you instructions.
7.) When returning the car, we encountered a full chaos. Many people already queuing around. A guy took over our car keys without saying anything to us.
8.) Shutlte bus was standing around, but no driver seemed to be available. We started waiting, but nothing happened. In order to not miss our flight, we had wo walk to the airport (with 2 big suitecases and a small child, crossing a 4-lane road etc.).

According to the recommendations placed here, we really expected it to be better...however, the next time, I guess we will roll-back to the "classical" operators which do have the counters and cars at the terminal.

First time using this company. Excellent service quick at checkout and with return. Customer service brilliant took car back when family arrived as there was not enough room, car upgraded for larger model no charge was added. Can't praise enough.shuttle bus to and from airport brilliant.
Tried other companies at airport never again long waits poor customer service unlike malagacar. Com.
Thank you for making our holiday run smoothly without any issues

Being regular customers with our family since the last 5-7 years, we have been experiencing a lack of customer service since the last year. We had to pay 35€ additional rental for late arrival although it's due to the airline. Another example is that our reservation was not booked and that we received a damaged and dirty car and had to pay an additional fee compared to the original quotation. Above all, we had been sending several emails always without any reply from Malagacar.

I tired to rent a car but they just said I needed to make a booking first before they would talk to me. I wanted to rent one for the day and the comms over whatsapp were useless. I would advise to not use this company and go for one of the bigger names brands. ??

Thank you very much, we spent 2 wonderful weeks in Malaga during Holidays and everything went very smooth.Definitely, we will use malagacar again.

After arriving we eventually spotted hire Rep carrying tiny sign amongst melee of people outside arrivals hall.
She then gave us vague directions where to find shuttle bus. After walking several hundred metres we joined mass of confused people waiting to be picked up by variety of different hire firms buses inside large canopied area. Once we arrived at depot processing was quite speedy and soon picked up our vehicle. This turned out not to be small hatchback ordered but much larger Nissan Juke SUV which was totally unsuitable for our needs as it proved difficult to park in confined spaces with a gearbox that had a mind of it's own!
Thankfully we only needed it for 4 day stay and was glad to get rid of it! Be very wary when returning vehicle as hire depot is sited just off a very busy roundabout on main road into airport. You have to drive all way round this roundabout and exit at very dangerous junction in front of oncoming traffic. We only just avoided being hit by large Mercedes here!

We've been using malagacar for a number of years now, several times a year. We had a break of around a year not traveling and then early in October went back to malagacar.com. Can't belive the change in the company in a year. There's no politeness or friendliness from the staff! We took the full package but found we were still charged €27 for fuel. On returning the car we mentioned this and were told they would refund it but they haven't. I also emailed them but no reply and still no refund. I had to phone them when I booked the car to change the drivers name and they were quite rude and hung up on me. They still put the wrong drivers name on the document they gave me .The car was OK but I don't think we'll be using this company again. Edit. I've just received an email from malagacar, they have refunded my money. Pity I had to write this review to make them take notice!!!!

I hired a rental car for the first time from Malagacar.com, after being recommended by a friend. I was very impressed by their professional, efficient, fair and friendly service. I would highly recommend this company.

I've used malagacar.com 7 times now, they have very competitive prices and are friendly and efficient when picking up your car.
I've also never had them trying to add charges for old scratches and dents that some other places appear to try.

Would highly recommend malagacar.co.

Having rolled the dice with all of the sharks and con artists at Malaga airport over car hire, i decided to take a fortnight rental with Malagacar.com and so glad i did.
Pick up no problem, delivery to airport no problem (just leave a little more time). Fortnight hire for 61euro + 36 euro for half a tank of gas. No high pressure sales for insurance. Easy drive off to main road. A light and bright garage not like the cave at the airport. Not busy. No trouble at check in, only worried about major damage. The car was fine, a little high mileage and it rattled a bit, but perfect for the job.
I would certainly use them again..

We have used Malaga Car Hire for many years visiting the Costa Del Sol 3 to 4 times per year. We have always received excellent service which is why we continue to both use Malaga Car Hire as well as recommend to family and friends. This excellent customer service was highlighted this week when a "boot open" warning light appeared on the dashboard. The boot wasn't open BUT the car thought it was and therefore we were unable to lock the car. We contacted Malaga Car hire to highlight the issue and they delivered to us in our village (some 50 minutes away from Malaga airport) a replacement car within 3 hours from us contacting them with the problem. That is what I call excellent customer service. Many thanks Stuart Preece

We have recently returned from our Spanish vacation using MalagaCar for the third year in a row without a hitch. Very professional and speedy collection and drop off without any problems at all with courteous and polite staff who seem to be very reliable and helpful, even taking us back to airport departures in the car we were returning to save time waiting for the courtesy bus. Will definitely be using them for all our holidays if this kind of service continues.