Firstly I bought their WooCommerce/Mautic plugin. At the end it didn't work. Their support couldn't get it to work. And I did NOT get my money back. Their refund policy is FAKE. They offer it on their webiste, just to gain trust, but their fine print has a zillion rules, just to make sure you will never see your money back again, whatever the cause.
Months later, I ran into them again. They had the 1 click upsell plugin. It looked good. After carefully thinking, I decided to give it a try again. I might be more lucky this time. Big mistake. The plugin misses very basic functionality. On their website they present it as a great product with many possibilities.
But it's just such an extremely simple plugin, that you cannot use it.
After contacting them, they offered me to customize the plugin. I just needed to pay 200 USD extra to get it working.
200 dollars to get normal functionality???
I said no, thank you, and requested a refund. Of course they did not give the refund, because of the one zillion rules the have.
So I bought two products from MakeWebBetter and both are not working. They offer NO refund (even though they say so) and you just waste your money. It's a sneaky business, ran by people from India.
Oh, I almost forgot.
They actively ASK customers very quickly after buying something from them, to give them a positive review here on Trustpilot.
Not sure if they do that with every customer, but with me, they did.
So save yourself trouble and money. Stay away from these fakers.
Their promises are fake, and so are their nonfunctional products.
They promise a lot, and they just don't deliver.
Review by DeepBlueConcepts1 month ago
The plugin is very to be used in any WP theme. The support team and specially the developer are very helpful as well as very reactive. Really suggest this plugin to be purchased for PDF need on your website. Really appreciable....Keep up the good work guys!!!
Review by RubAdubStyle2 months ago
This review was posted a week ago and I was contacted immediately by MakeWebBetter (after ignoring me for days), telling me that they would refund me the money as long as I deleted this review. I did it as I wanted my money, but I don't think it's right to blackmail me and also I don't think it's fair for other people to have to go through what I have been through, so I am posting my honest opinion again.
It is a little long review, but I think it may help you decide if you want to work with them.
I never write bad reviews, I always try to give opportunities as we all make mistakes, but the situation hasn't improved after a week of purchasing one of their products.
After a lot of research, I decided to buy one of their plugins "Swatches and color variations", which is 25$.
Since the installation, the plugin didn't work properly at all, there is a lot of bugs and errors, like:
- On the product page, once you pick up a color and size there is no button "Clear", so the customer can't go back to the main gallery of images, so you need to Refresh the page so you can see the main gallery again.
- Also the color swatches of some products changed mysteriously to the main images of the products, instead of the Color attribute assigned.
- On the checkout page, if you activate the feature "Update" before buy, next to the word appears a really weird image.
- When you click "Update" in the checkout, it opens a pop-up where you can modify your purchase, but the images of the product are tiny and they are shown in the left corner. Horrendous.
Well, after seeing so many errors I decided that it wasn't worth it and it was better maybe spend a little more money in another plugin that would work perfect.
So I contacted them very politely, explaining them all the problems I had with their plugin, attaching images of the errors and asking for a refund, as I lost my trust in the performance of their plugin.
They got back to me the next day, asking me for my login details to fix it, which I denied, as the plugin didn't work properly since the start, even using different themes.
The conversation between it has been back and forth for the last 7 days, in which I politely asked them over and over to give me a refund as their plugin doesn't perform properly and they kept ignoring my request very rudely and asking for my login details.
The last 3 days I have texted them again to ask for a refund and I have been completely ignored.
In their website they clearly state the reasons to not accept a refund:
--- On which instances refund will not be granted
If the extension is similar to the description and preview provided and it works the way it is supposed to, then we have no boundation to provide you with a refund. Instances which follow:
You realize you don’t want the product which you have purchased after you have already downloaded it.
The extension which you have purchased did not meet your expectation.
You simply changed your mind.
You bought one of the product (extension) by mistake.
You do not have the required level of expertise to use the product which you have purchased.
You ask for goodwill
You can no longer access your product because it has been removed (in order to avoid this kind of situation, we recommend you download your items as soon as you have purchased them).
We will certainly grant ‘NO REFUND’ from the MakeWebBetter subscription.
Add-ons, the extension will not be granted refunds under any circumstances.
As you can see, they don't include FAULTY in the performance of the plugin, so I should be refunded with my 25$ as I shouldn't need to get it fixed by the technicians. It should work perfectly since the installation.
They have proven to be really unprofessional and not caring about their customers.
I am not writing this for the money but for the principle. They prefer to keep my little money and mistreat the customer than do the right thing.
Even if some of their plugins work well, I think is better to spend your money somewhere else where they will care about you and they will treat you with respect.
TO THE STAFF OF MAKEWEBBETTER:
You are forgetting that you make money because of your customers, therefore your customers are the MOST important thing. If keeping their refunds and scamming people is how you make the money, you will lose confidence and customers.
Don't scam and treat your customers how you would like to be treated.
All the best.
Review by Jagdeesh Cosworth2 months ago
The Ultimate WooCommerce Gift Cards is a good plugin that I have use on my online store for sometimes now. Love how easy it works for customers to order prepaid Gifts to friends and family. Also like the good customer support the plugin's team provide when contact them for help. Recommend this products for anyone who interested in the Gift Card option on their online stores.
Review by Buells Takenarine2 months ago
Really quick customer services and respond to your needs.
Review by Teterica Nyabasa2 months ago
Very useful plugin and nice support team. But there is limited themes only. It would be more grateful if we get more themes and customising options.
Review by Glennmark Corpino3 months ago
What a great company. I have purchased 2 plugins from MakeWebBetter and they have been exceptional. Their support is excellent and i would recommend using their plugins. I hope we can continue to work together going forward. Thanks again.
Review by MSgallagher3 months ago
Woocommerce Oneclick Upsell Pro is a terrible product, no wonder it's on sale. Couldn't get it to work with Thrive Architect or even using the Elementor templates they supplied. Neither did the shortcodes work, nor the html patches they tried to send me. They really did try in support (bless them) but a crappy plugin is still a crappy plug in. Wasted several hours over three days trying to make it work. Don't bother.
Review by Jifan Kocaoz3 months ago
This is an awesome system to integrate mautic and wordpress. I can integrate all my sales, and provide important information to mautic to create my campaigns, manage my contacts and much more.
Actually, I still use 20% or 30% of the capacity of it.
Review by Scobar3 months ago
I worked with their gift card plugins and I really liked it. They helped us to provide gift cards to our users without any problem. Apart from their great plugins, they provide excellent support that make me like them more. I would highly recommend them
Review by Pyecheng3 months ago
We are running a huge e-commerce business and we were looking for an abandoned cart solution. We are using Mautic along with their plugin and couldn't be happier with it. They have also made some customizations in the plugin for our needs.
Review by SandyR Elkholy3 months ago
Highly recommend! The development team was responsive, fast, and very accommodating when I came to them with a necessary needed modification to their OntraWoo plugin.
Review by Carlintje3 months ago
MakeWebBetter stands true to its name. Their after-sales services are beyond anything I have ever had. Their product is excellent as advertised.
Review by Neo3 months ago
Awesome Support very quick and fixed all my issues.
One of the best Plugin creators what ive meeted in the previous years :)
Also thanks to Jacob for his fast help :)
Review by Justso3 months ago
I had my questions replyed to... but no real advice on how to best deal with my problem.
Review by Elke3 months ago
An amazing plugin.
The support team works very well.
Review by Ramkaran Gindoff3 months ago
quick assistance and trained staff
Review by Jaymax4 months ago
I bought the Mautic plugin for woocommerce, and it is working great. Support is very good, and the developers helped me when I got stuck with a Mautic bug, plus implemented a new feature to the plugin (WPML compatibility) as we use WPML.
Review by Niwdeweb4 months ago
Great stuff. Great Plugin. Very fast and reliable support team.
Review by Forbe Otin4 months ago
Hi, at the begin I try to install myself But I couldnpt I contact support by chat and the team was really fast, they inemdiately help me to configure this. The product is Mautic Woocommerce Integration. Really Excellent support, I am review the plugin and it is working fine and everythig is ok.
Review by Saasha4 months ago
I would just like to compliment Anna & Jacob they are awesome and most professional and have a great capabilities to assist.Very clean and functional. Support personnel very friendly, helpful and competent.
Review by Stadrianne4 months ago
I found this plugin very useful for my business and a high level support very fast.
Review by Odysseas4 months ago
The support at MakeWebBetter is excellent. They are very attentive and resolve any unforeseen issues quickly.
Review by Barata4 months ago
I use the paid version and am really enjoying it! I have a conference online and at first, I was disappointed because I couldn't get it to work on a free ticket. For a reasonable fee, they were able to do customized coding to help it work for me. It's exactly what I needed now!
Review by Shackley4 months ago
It is the first time I'm keep in contact with a chat team and I end up with a solution for my questions.
In few words: the best support team experience I had in months. Patience, knowledge and good solutions.