Had a problem where some makeup was shipped and didn't show up. Well past when it was due, I emailed them to tell them I never the product. They immediately responded and asked if I wanted a refund, or ship it again. My wife needed it, and it was a good price so I asked them to send it again.
The second one showed up on time, along with the other package that postage shows it was sent on time, but spent 2 weeks IN the postal service!
Originally, I was going to send the original one back, but then my wife wondered what they would charge me for the additional package as well. I enquired, and received an email from Makeup Direct telling me to keep the products.. Best customer service I have ever seen.
Review by Junqueira3 months ago
OMG I ordered item and they shipped very quickly
however the item was used one with dirts.
The charging part is broken so I couldn't plug charger on item.
Their customer service is horrible.
DON'T BUY IT!!
Review by CustomerCounsell Ikewood3 months ago
My daughter and I both placed orders for the first time yesterday. This morning I received an email that my order was canceled because the products were no longer in stock or they weren’t getting them from the manufacturer. Same thing with my daughters order. After calling customer service they said that was true for all 15 items that I had ordered and the 5 my daughter ordered. When I asked to speak with a supervisor- one was not available. Don’t waste your time!
Review by Navoda4 months ago
Received product in smashed up box with old Scotch tape all over it to keep it together. Inside, the jar lid was cracked and no seal under the lid (I’ve ordered this many times from Amazon so I’m aware it should be sealed). They said I could ship back but never refunded me. I’ve been trying to contact them for 2.5 months with no response. Going to file a claim with my credit card company. DONT waste your money with this company. You’ll be severely disappointed.
Review by Mairim4 months ago
faux products everyone ! Packaging was off, discolored & wrong smell...don’t hit purchase !
Review by Drsaint Lehrian5 months ago
Ordered an item several hours ago. Changed my mind and sent email cancelling. Initially, they confirmed order. Now, when cancelling, no response. Scam. Avoid.
Review by Annlyn Mupo5 months ago
Love it quick and easy cheaper the ulta
Review by Béibhinn5 months ago
Fake items. . .
Review by Burck Danelon6 months ago
free shipping is nice. free gift is nice
Review by Lawrael Garrattley6 months ago
I ordered Cleaning face brush and received it in 3 days. Very well packaged and like described. Than about a month ago we placed another order for the Christmas gifts for all females in our family and orders came in nice and fast. I will be using this company for all future online shopping.
Review by CharlesG6 months ago
In January 2019 I have ordered Huda Beauty New Nude palette for slightly smaller price than the one in original store or Sephora. I had one already bought in Sephora so I knew it was real HB prouct. I ordered another one in MakeupDirect simply because the price was smaller and I believed it will be original palette. I wanted to send it over for my best friend in Europe for her birthday. It came about week after order placement and I opened it and already could see it was such a poor, FAKE version of the palette. I paid $51 for a fake item, so angry I packed it and send it back the next day. Week later I received the email with confirmation of money retur. I though, ok, we're good.... This email came January 31st, 2019, and as or right now (March 26th, 2019) still haven't got money back into my account. Maybe it is only me,but anybody barely EVER respond to email and costumer service over the phone is not better. Still going to try and get my money back, otherwise I will seek legal help.
Review by Devilsharu7 months ago
FAKE STUFF!!!! ************* be CAREFULL WITH THE PRICES THEY ARE NOT REAL!
Review by Carlosan7 months ago
Easy to search products, huge selection - free shipping which is a HUGE bonus IMO!
Review by Jeehwan7 months ago
This is not a legitimate company. Products don't arrive and tracking numbers are phoney. Their customer service person " Mary Olson " writes like a kindergartner . I was told to file a complaint with my mail carrier. No such tracking order existed for this order. I am reporting the company to our Attorney General. Hate getting ripped off but hate it more for my friends and family.
Review by Lordrogg8 months ago
Scam same people as Beauteca.com! You will lose your money! Buyer beware!
Review by Rasananda10 months ago
Except for the fact that it is not easy to find items that I am looking for, and that I can't find a way to make an account on the homepage, the overall experience on this site is good.
Review by Corndog Muhlholzl11 months ago
SCAM BEWARE! VERY LITTLE ABT THEM ONLINE. YOU WILL HAVE YOUR MONEY TAKEN AND NO PRODUCTS EVER MAILED OR IF THEY DO MAIL SOMETHING IT WILL BE A COUNTERFIT ;(
Review by Harves1 year ago
They are the same owner of beautance.com wich is a complete scam and ripped off. There is no guaranteed or money back, they won t even shipped you the product you order. if they do you will received a counterfeit. The owner is a smart one who owns more then 100 websites . I contact ic3 and fbi about them. i also contact google.
MakeupDirect - Cosmetics & Beauty Supply Superstore is rated 2.0 based on
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