We collate all the best reviews from around the Internet so you can view them in one place
Review by Cinda Bowman Reid4 years ago
Less then one star would be appropriate. Zero customer service, or nonexistent, no response to e-mails, phone service is ridiculous, in fact the number provided states a different company on an automated system. Ordered a product on the 5th of Jan, on the ninth of Jan money removed for the item from my bank account and my order status still says sent to the warehouse! Repeated e-mails asking for confirmation of shipping, as in tracking, estimated arrival, have been ignored and unanswered. Do not trust this company! My next step is contacting my bank disputing charges for merchandise not acknowledged but charged for. Ordering from a reputable company instead
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Review by Customer5 years ago
We're doing renovations, ordered a sink which unfortunately wasn't workable. The service was fine, delivery fairly prompt however return policy is lousy. Restocking fee was over $100. Don't think I'll ever order from them again.
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Review by Customer5 years ago
great customer service online and on the phone
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Review by Customer noel mccabe5 years ago
On time on budget
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Review by equis19665 years ago
Accurate listing, quick / safe shipping and reliable support.
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Review by Customer5 years ago
I ordered a shower insert. First delivery came with a dented piece. I contacted customer service, and they quickly sent two replacements. Both arrived dented and broken. I contacted customer service again. They sent another piece, but finally packaged it well enough so it didn't get damaged. So, it's great to know that their customer service dept will fix an issue, but it was annoying to delay my bathroom redo by 3 weeks because of this,
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Review by Danielle5 years ago
The quality of the product was very good and I have received several compliments. When I contacted MainFaucet with questions they were very helpful and courteous. The shipping vendor was a completely different story. When I contacted Main Faucet to let them know about my horrible experience, they did apologize but said that the shipping vendor was not chosen by them but by the vanity company who was shipping the product directly (Virtu). They did state that they would forward my feedback to Virtu to let them know.
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Review by David Customer5 years ago
Slow service and not the schedule promised
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Review by CHRISTOPHER M5 years ago
Free shipping and the best price I could find anywhere on the web or local big box stores. I ordered a frameless glass shower door system and they beat the closest competitor by $150.00 including shipping. The door and hardware arrived but have yet to be installed due to contractor delays. Oh and the contractor was 50% higher cost through a local supplier.
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Review by Customer5 years ago
From purchase to delivery, I had a great experience with this company. Their website was easy to use and the product came quickly. I am very pleased.
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Review by nathan5 years ago
Placed an order for two sinks online, they were out of stock on the sinks and could not get them from the supplier. They substitued equivalent sinks, matched the price and shipped them out promptly. There was no problems. I would deal with them again in a flash.
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Review by SUE5 years ago
This small vanity is well made and a beautiful choice for a powder room. It's 'stand alone' design makes the room so much more look elegant and unique. Although it is a little pricey, our powder room is off a main hallway and frequently used so it was worth the cost. I definitely recommend this bathroom cabinet to give an updated look to any bathroom.
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Review by Billy Bullwinkle5 years ago
I had no problem finding exactly what I wanted. In this case a SS double sink. We it arrived I was surprised how nice it looked. I also purchased an oil rubbed bronze faucet that looks great. It took a little longer than I was expecting. 7 days instead of 5 but I wasn't in a hurry so no problem. All in all I would use mainFaucet again.
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Review by Jeffrey Treese5 years ago
The vessel style sink we ordered is just perfect. We are having a custom vanity made to set it on top of. Description matched product.
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Review by Customer5 years ago
Great product and great price .
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Review by Felipe6 years ago
Their website says they have the products in stock when they actually don't have it at all. I call them to ask why they were taking so long to ship my order and they came up with the excuse that they been calling to double check on my delivery address ( I never received a single phone call) and my address was very clear on my order. They promised I should get my order within 5 more days after "confirming" my address. It took more than two extra weeks for the item to arrived, only after I told them I would cancel my order if I didn't receive it soon.
After two phone calls and two stupid excuses I will never buy from this company again.
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Review by Joanne Marrs6 years ago
Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.
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Review by DrJB6 years ago
Glass partition is thick and appears durable. You need a professional to install it because the glass is heavy and requires skill in boring into the tiles for mounting.
It improved the appearance of my newly renovated bathroom. It is very important to know the correct width where the glass prition will be installed in.
2/16/15
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Review by Janet Peckham6 years ago
I absolutely love my bidet. The only problem I have (and I am short) is that I have to move to have it hit me in the right place. The bar for the front needs to come out a little further. Other than that I love it. Have only used a regular toilet a couple of times when I am not home. Boy are those seats cold.
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Review by Jo A Vanderpool6 years ago
This site is fantastic..my purchase arrived faster then they said It would and the product was excellent quality. Have already gone back and ordered again!
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Review by Customer6 years ago
Ordered and received my Kitchen Faucet in 5 Business days. Easy Installation. Thank You Very Much!!
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Review by Jessie6 years ago
bough range hood, it is good
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Review by Ron W6 years ago
Main Faucet has been great to deal with, fast friendly service. They take care of issues quickly and have great communication with their customers. Will definitely buy from them again. Thanks Main Faucet.
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Review by Marilyn6 years ago
We ordered a large bathroom vanity from Main Faucet but it arrived extremely damaged. I called Customer Service & after they reviewed digital pictures I sent of the damage, a replacement vanity was shipped. It arrived in fine shape. We appreciate the courteous & prompt no hassle Customer Service we received from Main Faucet & would purchase from this company again.
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Review by Edward Hunt6 years ago
The people in customer service went out of their way to help me source the sink that I was looking for. They were out of stock with no availability projected for 3-4 weeks, but when another customer did not take delivery of the same sink, they called me to see if I was still interested. Solid!
