Lisa and Jade are very reliable cleaners and extremely trustworthy. They provide an excellent service.
Review by Lovin1 week ago
Great efficient service
Review by Leearna Pootis1 week ago
I haven't been with Maid 2 Clean long enough to give five stars.
Review by Semore Natri1 week ago
Dealing with this company has involved one headache after another. I would give them 0 stars if the ratings allowed it.
It took ages to arrange a cleaner in the first place because the first cleaner they arranged an interview with accepted the job and then cancelled. Another interview was arranged with a different person who then also accepted the job and then cancelled. A third cleaner was then sent, who started but was so inexperienced that she left standing water on all surfaces, destroying anything not waterproof that was left on them.
I complained and a fourth cleaner was arranged who was good, but after the first clean I was told she would be leaving the country shortly. She then failed to turn up on her second clean because she was apparently told by the agency that she was not required to attend.
The agency was trying to arrange yet another replacement (the fifth one in less than two months) when I cancelled my agreement following the last no-show.
The people on the phone at the company have always been helpful, but the service provided is extremely poor, especially given what they charge in agency fees.
Avoid them like the plague.
Review by Teroz Polycarpe2 weeks ago
Review by Dalimil2 weeks ago
Very happy with our service Rosy is fabulous x
Review by Adileh2 weeks ago
I wish we had checked Trustpilot for reviews about this company rather than trusting the reviews on Google. We booked a one off domestic clean for an empty two bedroom ultra modern apartment (thus a maximum two hour clean). The cleaner on arriving, wasn’t very professional and two hours extended into four and a half! We stopped her at 4 hours after receiving this text: “ Hey I will be finished by 7:30” No respect and £45 pounds later, we sat with a filthy apartment which has caused us to lose so much money that I have been sick since the “clean”! Coupled with also having to pay a £30 admin fee to this company. So £75 out of pocket to Maid2Clean and their cleaner who is definitely not capable of cleaning, plus losing more money due to her lack of professionalism, I do not recommend them to anyone! I emailed Maid2Clean immediately when we saw the state of the apartment, however, either my phone was not connecting to the net or Maid2Clean have yet to see it, giving them the benefit of the doubt that my email didn’t go through. However, we expect to be compensated. I am disabled and my parter is in his 60’s with a bad back, he had to spend hours the next day attempting to clean all that the cleaner didn’t touch. Had I been fit, it would have taken me just two hours to clean. We have an entire list and photos of what was not cleaned. My partner is in constant pain now and wants to take this further. We only needed a domestic clean, not an A1 clean and the domestic clean was not carried out in the four hours she was in the apartment! It was evening when I entered the apartment and I only had 5 minutes there as my hip was too painful to stand much longer. I had so much respect for the company due to the great communication before this fake cleaner. Please train all your cleaners. We will be writing you again if you have not received our email. Very disappointed and upset, we look forward to being compensated asap.
Review by Nikeema Brandriff2 weeks ago
Our cleaner has always come on time. She is pleasant and hard working. We are very satisfied with the service.
Review by TurboJim3 weeks ago
All very satisfactory
Review by Praks3 weeks ago
I am delighted with my cleaner, Tara works really hard and her cleaning is outstanding, much more thorough than the first cleaner. She will always go the extra mile: she lets me know of anything that needs attention or if there are changes to the schedule. Very flexible and well worth the money.
Review by Emmor Yucker3 weeks ago
Have been very happy with communication and service received from my cleaner.
Review by Denetreis3 weeks ago
We have a cleaner because i am longterm ill and it is supposed to make my life easier.
Since we joined maid2clean in Edinburgh is it a total nightmare. We have been with them for a total of 9 cleans now and we are already on our 4th cleaner.
We specifically asked for a reliable cleaner with experience in the cleaning industry, this is not at all what we received.
Our first cleaner just didn't turn up
Our 2nd cleaner was new to the job and left the company after 2 weeks because she had NEVER cleaned professionally before and didn't enjoy it.
Our 3rd cleaner left the company after 2 cleans with us.
If you bear in mind i am sick/disabled and when a cleaner is coming i have to lift all the pet beds ready, get up at a certain time whether i am ill or not and plan my day/health round these visits. When they don't turn up it isn't just inconvenient, i am left having used up energy and health for a cleaner who didn't turn up and a house dirty i am not well enough to clean. All the time paying the agency every week for this "service". On top of that every time we get a new cleaner i have to be well enough to interview new people as well as manage appointments with cleaners who don't turn up!
To make matters worse i have 3 times in writing now asked the agency not to call me, to instead e-mail or text and i will call back when i am able or well enough that day. I have said this over the phone 3 or 4 times also. Yet, despite this they call me ALL THE TIME and do not listen. This is incredibly disruptive when i am very ill that day and only managed to get to sleep through the pain and they wake me. We have a cleaner to make my life easier, help me manage the energy and health i do have and it is making my life a nightmare, impacting greatly on my health.
Our basic expectations are not unreasonable at all. We would like the agency to send us an experienced, reliable cleaner who will turn up and do her job... that is it. That hasn't happened in 8 weeks and now 4 cleaners. it seems like they literally employ anyone as no one we have had has been with them more than a few months. I don't know if the company is so bad to work for people don't stay but they are pretty terrible from a customer's point of view. I don't understand what we are paying the agency for?
Review by Nyappy4 weeks ago
It sounds like a lot of the cleaners are good, however I have to say Rachel has done the worst job I've ever seen from a cleaner. In 4 hours she cleaned the toilets, sinks, work surfaces and the oven, and hoovered the floor. I think in a small 2 bed flat I could do this in 90 minutes?! She didn't do any of the skirting boards which we requested and was apparently "too big" to do a better job on the shower- our shower is large and I met Rachel, she easily fitted. The shower and bath surfaces were grubby.
Our flat wasn't dirty in the first place and we just wanted to make it clean for selling it on the next day.
Very disappointed. Maid2clean however were very good and refunded us the initial fee - perhaps just a one off.
Review by Jotossauro Machappanavar4 weeks ago
I would definitely recommend.
Review by Zaid1 month ago
Helpful friendly and reliable.
Review by Shetoo1 month ago
Sangria is pleasant helpful hard-working and punctual
Review by ROSEMARYy Leunessen1 month ago
First experience was not good, a not very profesional cleaner came, then it was great with Stacy!
Review by Clowie1 month ago
My father has found his cleaner to be efficient and reliable.
Review by Damdido1 month ago
Review by Swags Mezzetti1 month ago
We got off to a bad start, but now it has panned out. I really enjoy the help I get from Teresa Sharpin. She is ready and willing to do what I ask of her!
Review by Josenrique1 month ago
Review by CDaigle Gamza1 month ago
I am very pleased with the service I receive. My cleaner is efficient, reliable and thorough.
Review by Taan1 month ago
Great customer service.
Review by Dayon1 month ago
Review by Zaelocke1 month ago
Very happy with our experience of Maid2Clean, thankyou