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Review by Loretta1 year ago
I'm very sorry to write this review, but I hope that it will help to improve their service that for us was a complete disservice.
I applied for the card 2 weeks prior our arrival, uploading my passport and I immediately specify that we were arriving on a friday. They wrote me back confirming that my document had been processed, that everything was fine and with a link where to confirm date of arrival, time of the appointement and Hotel.
I filled up the form and I also wrote an email asking kindly to be punctual at 9 am at the hotel because late in the morning we were taking a domestic flight to Shiraz. They wrote me back that everything was confirmed and I was really thrilled at the idea of using a card in Iran.
The problem is that they never showed up.
We waited for more than 30 minutes in the lobby of the hotel so we wrote an email asking for info and they simply answered saying that they were very sorry, but due to a problem it was impossibile for them to deliver the card. They had my email, they had my telephone number and nobody had thought of contacting me??? We wasted nearly an hour, and in the end no card??! I was furious. They didn't specify the reason so I don't know if they dind't come because it was a friday, but i find this behavior not at all professional.
Then they contacted me offering to send the card by post to my next destination: I was so willing to try the card that I accepted and they were going to send me the card in Shiraz for Sunday. But they contacted me again saying that on sunday it wasn't possible and it would have been in Yazd on Monday. Ok.
We receveid it on monday afternoon, too late to go to a bank to load it. On tuesday it was the Martyrdom of Imam Reza, all banks were closed. Then we went to Varzaneh and that particular bank doesn't have a branch in Varzaneh, so no loading possible. We arrived in isfahan on thursday at midday, but all banks close at 1 pm on thurdays. On friday everything is closed and so in the end it would have been ridiculous to activate the card for only a few days left.
What is even more ridiculous is that they were willing to ask me a fee of € 19 even after all this and only because I reminded them that when filling the form I had used a discount code they agreed to € 11.
The point is: how can you trust this company? If you are left with money at the end, can you really be sure that someone will come to give you back what is left on the card??!! After my experience I wouldn't be so sure!!!
What I can say after 2 weeks in Iran is that, for sure I would have loaded too much compared to what we have actually spent, so probably in the end it just worked good for us.
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