Like many others, I was mislead to sign off contracts with the belief I would get a refund on the return of the car.
Turns out, acting in bad faith they have added “optionals” to my booking and now I have an additional bill of €400 which I DO NOT AGREE.
Review by PeterProsper Droeze1 month ago
On 21/12/2019, I went to maggiore desk in Bergamo airport, to get an already paid car for my Christmas vacations.The lady in the desk didn’t accept my credit card because she thought it wasn’t mine, a credit card I use everyday!!! First time in my life someone doesn’t believe what is written, or she just didn’t want to give me a car. Go figure...
That of course cost me time and money so don’t bother go for that company there are many other offers with “sane” employees.
Review by Harmohanjit1 month ago
Horrendous car rental company. They pass car with no damage marked on contract. You need to check the car but there is no one to confirm the damage so you have to rely on photos. We had to check car in the dark in a very badly lit car park. The first car we were given had no working front light. After sighs, attitude and aggression from the staff (Sasha!) and being told ‘it’s a rental car you should expect it’ they changed the car. We then got to the exit only to find we hadn’t been given a ticket to exit. A third trip back to the counter and further rude and aggressive staff. On return no one was there and no instructions as to what to do with keys. Overall an awful experience one which made the end of a lengthy journey even worse. Most definitely would not recommend
Review by Msti Bizyak1 month ago
On collecting a hire vehicle at Pisa airport l was told by the Maggiorie representative that a credit card swipe was required for a refundable deposit on the vehicles return, which I considered normal practice as I have hired cars on holiday in the past. On my return to the U.K. I noticed an additional cost on my credit card of £356.51 from the car hire more than double the original rental charge. I disputed the charge with the travel agent and my credit card provider but the response from the car hire company claimed that I had chosen the extra services but at no point were these offered to me as a choice. At no point were any additional charges discussed, the representative told us that everything we needed was included. The only advice offered was that the charge for returning the vehicle with an empty fuel tank was €70 so it might be more economical to not fill the car up. I filled the car up with fuel in Pisa on the journey back to the airport anyway, my bank statement will verify this. On returning the car it was inspected by the rental company's representative who said everything was in order. It would appear that on arriving in Italy, disorientated and unable to speak or read the language I have been taken advantage of by Maggiorie car rental who we would say have missold services I was not offered as a choice, the rental documents being in Italian. My itinerary stated that taxes and fees, collision damage waver, base price and insurance was included so I would not anticipate any additional charges. In all situations where I have hired a car I have left a refundable deposit. I have since read numerous very poor reviews on Maggiorie car rental, many claimimg that they had been conned or received an unacceptable level of service. It is unfortunate I didn't read them before going on my trip. You have been warned.
Review by Peaks2 months ago
Unwanted extras were added to the bill and the price was explained wrong. I got a much worse car than advertised. I sent two messages to customer service about double charging and they never got back to me. I will never rent from Maggiore again.
Review by Skorpik2 months ago
Almost perfect case
I did rent a car with Maggiore at the Fontanarossa Airport (Catania) from 02 October until 26 October 2019.
Almost perfect: quite cheap, nice car, no any unexpected fees.
Only one case comment: I sent photos of one non registered scratch to the office by E-mail ([email protected]), but they never answered me. However, they registered it when I was in the office. No fees for the scratch.
Thus, I really cannot understand, why so many negative reviews?
Review by NaturalBeauty Graitge2 months ago
If you could only give zero stars to this criminal organisation along with Rentalcars. Has to be a criminal organisation, as all you can read is how they steal money from people, and Rentalcars let them and promote them on their website.
Beware total Scam in Sicily
Another update...I have heard nothing for 2 weeks. All too hard for them to contact their partners to discuss a refund.
Save the headaches and go to a reputable car hire company. It will end up costing no more and you don't have to do deal with a middle man that washes their hands of any issues with their recommended partners.
Update, I have been contacted by Rentalcars, twice, only to be told that I need to contact the Car rental company directly. No matter how many times I have told them that I do not get a response to my emails from the Rental Company..They apparently are unable to deal with Maggiore in Sicily by the sounds of it. They obviously don't have great working relationships with their partners!!!!!
Beware, the rental may begin easy enough and all looks great.....until you have an issue with the actual rental company that you get the car from. If they charge you for any non agreed fees, eg, "fuel deposit", then you will not see that money again. Maggiore in Sicily, are in my opinion, run by scammers and criminals, and Rentalcars does nothing to assist you. They refer you directly to them. Meanwhile, they both get money from me. Stay away from both.
Review by Adlyn Evgenev2 months ago
We went to Italy in October 2019 and prepaid the rental car. The people at the desk were nice and offered some additional insurance. We added some which we may not need. The issue came when we returned the car. We made sure we refuel it to full tank. We were asked to signed something in Italian, said to be the receipt. They charge for refuelling. This seems to be what they do from all other review. We tried to dispute it to no avail. If we would have known about this refuelling scam, we would have taken pictures etc. We paid the fuel in cash just to spend our leftover Euro so no credit card receipts. They have been sending me emails that I have tickets and stuff and will charge me 40 Euros just by reviewing it. When we go to the link, it is a broken link. We did not get any tickets and parked the car in the parking garage. Please find another car rental. Total scam.
Review by Biogenetics3 months ago
Area: Teramo e provincia (Italy)
Ho prenotato sul sito maggiore.it una AUDI Q2, Diesel, cambio automatico, 5 porte, sulla prenotazione era indicato in caso di non disponibilita' come alternativa una AUDI A3 Sportback con stesse caratteristiche. Al ritiro dell'auto ho dovuto accettare di prendere una OPEL COMBO 1.2cc benzina, cambio manuale. A mio parere la prenotazione on-line e' ingannevole e forviante. Ho preso l'auto solo per la professionalita' dell'agente incaricato. Esperienza di guida orribile.
Region: Teramo and county (Italy)
I booked through the maggiore.it an Audi Q2, Diesel, automatic gearbox and the web site shown an Audi A3 Sportback with the same features as a substitute in case of unavailability of the Q2. When I went to collect the car I had to accept a VAUXHALL COMBO 1.2, petrol, manual gearbox. I think that is a very misleading advertisement. I was very disappointed and I took the car only for the agent's professionalism but my drive experience has been horrible.
Review by Bafford Wiandok3 months ago
Awful robbing b**tards! False quotes and prices! They WILL TRY TO ROB YOU! DO NOT RENT ANYTHING FROM THEM UNLESS YOU WANT TO GET SCAMMED, The staff should jailed for theft and lying to their customers, if it was a responsible company it would cease trading immediately and give all profits to charity or back to the customer! YOU HAVE BEEN WARNED DO NOT USE THEM!
Review by Chaleah3 months ago
The car was a newish Lancia which I had chosen when I booked online. It was clean and tidy. However I was convinced at pickup that I must take the extra insurance. I was a lone female and not sure what to do so I paid the extra which doubled the cost of the weeks rental. The check out clerk also tried to up sell me a bigger car and when I declined as I was alone she then tried to up sell to an automatic! Because if this I wouldn’t use this company again.
Review by Soumya3 months ago
Scam! Stay away! We booked through Autoeurope a car for 10 days. While our flight was delayed by 2 hours we informed them and the lady said she would wait until 1 am, she actually didn’t and we missed the car that night. Next day we called to check about the car and no one was picking up the phone all day. Later on when arrived at Linate airport we were informed that if someone is late for more than 2 hour the booking had being lost with all the money paid. We eventually lost 240£!
Also the lady at the help desk wasn’t helpful and as it seems from the reviews they scam people very often
Review by Defazed3 months ago
I rented a car from maggiore car hire co in mid july 2018 from mestre outside venice. But the scam they use to extract more money out of you is to bill you later on a trumped cost to you.They also have a habit of helping themselves to your credit card for money this they did to me, I have just received a letter from them 1 year and 3 months later after i used this car hire company that i owe them 39.33 euros for a serenity package which is a load of rubbish as i paid there and then. what car hire co let you go without paying the insurance and when you bring it back they check the car If you have rented car from crooked car hire co the first thing you need to do when you come back home is to CANCEL YOUR CREDIT CARD SO THEY CANNOT HELP THEMSELVES TO YOUR MONEY AS THEY ARE SCAMMERS.I hope to bring this to the attention of the BBC television holiday programme about maggiore car hire company. DO NOT USE THEM
Review by Jubayr Anthonyrobertjohn4 months ago
Maggiori car rental is the worse car rental company to use, their hidden prices are huge and they will charge you for things like windscreen scratches (the car was returned in the condition it was given to us) or whatever they can just to make money, their service is appalling and they will give you misleading information.
Charged us for a full fuel tank when it was already full when dropped off.
Review by Khals4 months ago
I rented 1 car for 3 days through the website: EconomyCarRentals.com, for which I should pay the amount of: 118.30 €.
On the agreed day, he went to Maggiore's desk, not requesting any change to the initial contract (EconomycarCarRental), after almost 2 months, "I am informed" when I see the credit card statement, which after all the value of 118.30 € Now it is 307,24 €, apparently the document I signed at the counter of MAggiore was a new contract (in Italian) unsolicited, for which I will pay triple the amount initially contracted, about 310,00 €, just do not know who received and what was the destination of the amount paid 32.41 €, which was paid through the EconomycarCarRentals website, will be the commission ?. Was fooled by maggiore, I did not request any change with initial contract.
Be careful with these mobster companies ...
It was swindled by maggiore because it did not comply with the initial contract and I did not request any change of it.
Be careful with these mobster companies ...
Review by Digitalis4 months ago
I booked trough rentals.com and paid for my rental by card to them.
The man on the Maggiore airport desk in Caglliari tried to charge me again for the rental.
Than he asked me for credit card refueling deposit of 71€.The money was taken from my credit card and I never got them back ! It is two months now since and I'm still trying to get my money of them !
Review by Tatto Steuten4 months ago
My worse experience ever. We had ordered a 9 seats mini bus 4 months up front. When we arrived they only had a car for 7 persons. We had to get another car for 2 persons.
They ruined our holiday completely, and we had an agreement for insurance for 55 Euro, and they charged us for 80 Euros.
Please stay away from this company. If you would like to have a nice stay in Tuscany.
Review by Micle4 months ago
NEVER EVER RENT FROM MAGGIORE EVEN IF IT IS REALLY AFFORDABLE AND CHEAP
They withdrew 750 Dollars from my card instead of 40 Euros.
I went to the office to talk first it was 589 dollars and then THE NEXT DAY they withdrew AGAIN 156 EUROS!!!!
Review by Garbage Guluk5 months ago
One star is being generous.
We arrive at the rental desk, to be greeted by an hours wait. No staff. Staff at other desks couldn’t help either. Eventually someone came to help, by which point Maggiore had a queue out the door. Bad start.
Complicated forms to go over and sign, all in Italian, loosely translated by the staffs decent English, though, in the end, not sufficient.
Extortionate fees for insurance waivers. The issue is we were told if we pay €351 per car (we had two cars) then the excess would be paid by Maggiore if any damage occurred. If none occurred, this payment would be part refunded.
Two months after returning from our holiday (and the cars sustaining no damage) I am locked in an email conversation with Auto Europe re Maggiore about where the refund is.
Low and behold they have said we are not due a refund.
Put simply, we were conned out of money. We were given forms in a language we didn’t understand and then explained we would be refunded. Turns out when we signed the forms (on the basis of being refunded) we actually signed forms “agreeing” to extra charges and are now due no refund. The refund was due to be around €120 per car.
Needless to say, I am waiting on Maggiore/Auto Europe’s response to my claims that they are a scam and conning people for money.
If no solution is put forward, I shall be reporting them to the authorities.
DO NOT USE
Review by JLydon5 months ago
Horrible. They padded y bill with a bunch of stuff I ABSOLUTELY DID NOT ORDER AND DID NOT WANT AND DID NOT NEED.
THEY WILL RIP YOU OFF!
Review by Nullus5 months ago
Absolutely rubbish...stay away from Maggiore...the guy who picked up my car whose name is Marco said that customers are shi...t..
There is an ongoing claim against the company and this individual...also...don't let Maggiore rob you...if you have an insurance purchased online , do not buy another one when picking up you car...that is a robbery..
ATTENZIONE.... state lontano dalla Maggiore.. il ragazzo che ha ritirato la macchina che avevo noleggiato il cui nome è Marco ha detto che i clienti sono merda ...
C'è un reclamo in corso nei confronti della compagnia e di questa persona ... inoltre ... non lasciare che Maggiore ti derubi ... se hai un'assicurazione acquistata online, non comprarne un'altra al momento del ritiro dell'auto ... quella è una rapina ..
Review by RaeAnne5 months ago
I feel like I don't need to give the details because my experience is the same as everyone else. They have helped themselves to 1000 euros before my rental was even finished and are trying to tell me it never happened and that that charge is not on my account. I am reporting them to my bank for fraud. This company is a part of AVIS and Budget so think again before using those companies as well.
We plan on going back to Europe next year and we will completely bypass Italy based on this experience.
Review by Kanaiah Bourko5 months ago
We had do pay for a damage that was not done by us.
SCAM SCAM SCAM!! NEVER AGAIN!!!
Review by Samely5 months ago
This must be the worst car hire company I have ever been to. This company actually does not wish to rent you a car. We arrived at 1631 after a Ryanair flight came in 15 minutes early. We were surprised to see no queue when we arrived. We handed over our rental agreement, credit card and licence and passport. The lady said, "I'm sorry your rental is for 5pm. You will have to come back in 30 minutes."We were disappointed, but believed there were no cars ready. Three more people cam in and were told the same. At 1657, we went up to the counter. There were now around 15 people waiting. We still could not be given a car. At 17:01, a car was on the system. We presented a credit card but the machine would not accept it. It was perfectly fine and no issue with the card, but we had another. Because this American Express card only had my initials and not my full name on it, we were told we could not be issued the car. We explained that all of our cards only has our initials on. I explained that I thought she was being very unprofessional and unhelpful and just did not want to give us a car because we had declined all the optional extras. She was very rude. Refused to speak to the Holiday Company with whom we had booked the car- HOLIDAYAUTOS and holiday autos said they could not refund us as it was after the collection time! Thank goodness for American Express Card protection services.
Review by Trussed5 months ago
Maggiore car rent may be the worst rental company in the world! We landed a bit earlier than planmed, but they refused to let us have the car. When the time finally came, the credit card of the main driver didn't go through and they insisted that if my card is used for deposit, we will have to pay a fee of 20€ a day! What a rip off! No other solutions were give. After 2 more hours, a lot of stress and rage and several long distance calls that we had to make, we finally managed to cancel our booking with maggiore (and booked with the local Locauto - a company with a good service)