We purchased their OmniChannel package on a "lifetime update guarantee" for a not inconsiderable amount. 18 months later, Magestore repackaged their extensions as Enterprise POS and then demanded another $1400 initially to migrate and $1000 annually for support. We eventually knocked them down to $750.
Their justification for this was that they had rewritten the inadequate and slow POS extension to use PSA. They needed to - the old POS was not fit-for-purpose. Their inventory module also needed updating for the Multi-Source Inventory in 2.3.
However, they have not bothered to include anything to update their home-grown multi-warehouse inventory to the new MSI. For that we'd need them to complete the migration. We'd agreed this as part of the $750 annual fee, but they reneged on that too and demanded another $1000 to complete the upgrade of their modules for 2.3.
Throughout this process, their support has been truly terrible. We wait weeks for responses and generally each response was so poor it generated more questions, which take days to respond to. Took best part of 3 weeks for them to finally admit that their fulfilment system was broken and old orders couldn't be corrected.
When Magestore just offered extensions, they were a reasonable outfit. Since dabbling in "packages" they've lost the plot. This is not a company you want to rely on for your critical ecommerce presence.
UPDATE 15-08-2019: Magestore's reply makes it sound like the issue is sorted. It's not. To clarify for all, Magestore's "lifetime update guarantee" is heavily qualified, although no mention of this on the main product page.
Now buried in the FAQs is a single sentence that differentiates updates from upgrades. They consider changes within a Magento point release (e.g. 2.2) to be an update. But changes between point releases (e.g. 2.2 > 2.3) may be classed as an upgrade for which an unknown upgrade and migration fee will be charged. This in addition to paying for annual support and maintenance.
In order to move forward with Magento 2, there will be no choice but to pay whatever is demanded for the upgrade. Given the nature of this solution and how it in effect controls how the business operates inventory, sales and fulfilment, switching at a later date is not going to be a simple process.
As for support, more promises have been made to improve, but these have been made and broken before.
Magestore is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about magestore.com.
Montgomery Street 1750