Madwire Reviews

Unfortunately we had a very negative experience with Madwire/ Marketing360. The way they work is that everything is proprietary to them so once you sign up with them, you'll never be able to get away from them and continue using what you paid them to build. They built a website for us and were supposed to be running ads on google and FB. There was zero transparency - we couldn't see any data how the ads were doing and since we got zero leads from them, we knew they weren't doing well. As soon as we got away from them, we had to rebuild our own website and start running our own ads (which saved the thousands of dollars we wasted on their service) and our business finally turned around. We severed our relationship with them as soon as the contract ended (2 years ago) and just received another charge which they are refusing to refund. We found them to be pretty dishonest, disorganized and they didn't deliver a quality service. We wish we had never found them in the first place. Save your money or go with someone else.

I've been marketing online for almost 20 years and have gone through my share of agencies - and the only thing this company is good at is selling themselves.

I am in dispute of over $21,000 with Madwire.

First their agreement is just an agreement to bill your card. Nothing else. No statement of work or accountability.

I was with them from May 2019 until November 2019.

First they use "credits" so you never really know what you're spending. Second...they tell you things "take time" - THIS IS NOT TRUE. You will know within a day if your ads are working.

OK - but that's not all...

They billed me for NLA (natural listing ads) but never completed the SEO on the site that they built for me.

They double charged me on a site that was already included on the original agreement and never did any work on it.

They STOPPED delivering ads from October 25 to Nov 2 9no explanation given) and they kept samples ($1,100 worth) and never used them for any advertising creative.

But that's not all....

I got my attorney involved and Madwire rep Joey Skatell and Madwire Attorney, Brian Kelly actually admitted that they didn't use $7,700 and that they were going to return the $1,395 cancellation fee (because I was with them for over 6 months)...oh and they're going to return my samples.

This was in January of 2020, it's not March...and nothing.

I've now started to post my experience on any review site I can find.

At the end of the day...they did not provide the services for which they were paid and refused to follow up on their settlement talks as soon as they think they're getting paid - the fact is with AMEX you can re-open disputes...so let's see if they return my attorney's calls now.

We attempted to use this company only to find out how unprofessional and inexperienced they are. There marketing is misleading and salespeople are aggressive. We asked them for help with logos and other marketing items. It was astonishingly amateur and thats being polite. They speak to you well but no substance or action behind the curtain. At the end of the first month we cancelled the service, they wanted to hold us to the 90 day cancel period and we said absolutely not as we saw it as a Clear Breach of Contract. We called Amex and had one month reversed, so they got a month out of us for doing absolutely nothing . They ignored us and decide to file with Amex who again charged us back as they provided the original contract. We have since sent notice to credit back one month or we will arbitrate and then sue if need be.
Roger

Worst experience ever with a company that makes itself look so professional and up to date with the latest techniques and trends. The sales reps are SUPER pushy, that's your first clue that this company is a disaster. I was promised that they would take marketing off my plate so I could take care of other aspects of my business. NOT EVEN! I was assured a 2-3X ROAS. That made sure I bought in at the highest level, who wouldn't want to at least double their ad spend, right? I ended up with $644CPP! Can you imagine? I did better making ads, at least I was almost at breakeven! They just threw my money away and they could not understand why I was upset, they "TRIED" hard! They are absolute kindergartners when it comes to web design, ad design, writing good copy. RUN AWAY. Don't be duped like I was. I shut them down from taking any more money from my account after the second month and they begged me for another chance and I fell for it and paid them the minimum amount for the next two months and they did no better. They are so unprofessional. YOU would do better making your own ads and doing your own marketing. Hiring these bozos means you get to burn up a lot of money and have the frustration and aggravation of dealing with a bunch of incompetent people who will wonder why you're upset when they are trying so hard to waste your hard earned money. They truly do not seen ti understand that burning your money up and not having anything to show for it is a problem. They just scratch their heads and think that continuing the same plan of attack is going to create a different outcome. Totally CLUELESS. And the ads they created, my cat could make better ads, they were horrendous. Google has carousel ads, they do not know how to use that, or video or maybe it takes too much of their time away from surfing the web to fool with it? This company is an absolute disaster and they'll burn through your money like there is no tomorrow. And if they design a website for you, you'll wonder how they can even stay in business when you see how pathetic their webdesign is.