Ordered products at the end of this years March and I was promised 10 to 12 weeks delivery time. It's been now 14 weeks and I Still don't know where my products are going because they didn't provide me tracking number.
After they confirmed my payment the radio silence started. Only got one reply to my several e-mails that they will check the situation and get back to me asap. Haven't heard anything after that. I Have already demanded refund.
Next step is to do it the hard way and involve European Consumer Center and Police to this case.
Avoid this Company with all cost and order somewhere else.
Edit: Refund received 11th July. No more authorities needed.
Review by Trigubsky5 months ago
Ordered bodykits in January 2019 then he said that the front one I ordered was not coming out right so the company couldn’t deliver. Changed front bumper to different design. Waited over 3 weeks contacted him he said was waiting for them to come in should have them by the Thursday. Waited a week still nothing from him. Contacted him by phone again. The same thing waiting for them to come in. So in the end after waiting nearly 3 months in total I sent him email telling him if the order was not sent by Friday. I would want my money back by this Friday 12th April 2019. Sent 9th April 2019. He sent me a text Thursday 11th April saying I have sent this to account usually takes 3-5 days depending on bank. I have sent a text Friday to say he had since Tuesday to send to accounts so that is 3 days already. It only takes 24 hours for money transfer.
Review by Napau5 months ago
Very good last minute customer service. Friendly and fast.
Review by Sambor6 months ago
Excellent, friendly, customer service.
Review by Quadrifoil Holka6 months ago
Super service and fantastic prices. Polite customer services.
Review by TraceyS6 months ago
Love this company. Cars are wicked and I've bought loads for my Imreza.
Review by Sheilag Petrosky6 months ago
Affordable prices and cracking customer service.
Review by Sports6 months ago
Super friendly service. Safe and secure website.
Review by Nchandi7 months ago
Best company around. Easy to use and great staff.
Review by Thommmyy Caksackkar7 months ago
Smooth transaction and rapid delivery.
Review by Marleen7 months ago
Perfect customer service and quick response time.
Review by Chael8 months ago
Great person and good service.
Review by Ustaraus8 months ago
Simple to order, parts arrived in time!
Review by Merb Battegazzore8 months ago
Quick friendly delivery. Excellent service as always.
Review by Namahn8 months ago
Fantastic service. Quick delivery and fit straight on.
Review by Celbeth9 months ago
Prompt and quick delivery. Decent prices.
Review by Catalini Tharenou9 months ago
Really good company to deal with.
Review by Martrat9 months ago
Thanks for the parts. Easy ordering and easy payment.
Review by AzaZeal Derrow10 months ago
Wheels came a day late but it was the couriers fault. Very happy with the purchase. Thanks.
Review by Emlou11 months ago
Good communication and customer service. Fast website as well. I’d definitely order again.
Review by Embalina11 months ago
Terrible service. Lied to. Emails ignored. Would never use again. Avoid like the plague. Very rude. 26/09/2018. Still not received goods I paid for yet promised me on telephone I would receive today via Royal Mail with sincere apology for such a long delay. Still nothing. Costing me money now as I am trying to run a business as I explained to them. I have never had such a poor service like from mad motors. Strongly recommend to avoid this company.
Review by Kerker Zeiher1 year ago
ordered parts 7 days ago, still not arrived, fobbed off with courier problems!!!!!
just had phone call from Mad Motors saying that because I left a bad review my order has been cancelled so obviously the items had not been sent at all!!!!!
checked bank account and no payment taken either !!!!!!
LOVL order had not even been processed !!
Review by Stanlee1 year ago
Ordered a bodykit after some mail contact in februari 2018. I paid for the bodykit and shipping. The kit was in backorder, I had to wait for 8-10 weeks. I havent received any answer after 14 weeks. I spoke on the phone with ****, he told me for many times that he will get the money refunded, which is already taking months. Every time I call ****, (called +-30 times) he tells me that I have to wait untill his colleague will get the refund done and that he will call me back with more information. It’s almost taking a year now, I don’t think that I will get my money refunded..
Review by Weslynne Decloux1 year ago
I only use these guys now, after being left down a few time previous. Services is good and price are good.
Our reviews are aggregated from multiple sources to give you the best overview about madmotors.co.uk.
Car Web Shop are the UKs number 1 provider of car styling and tuning modification parts. We offer over 90000 online products, from a wide range of trusted manufacturers throughout the world. Products range from body kits, exhausts, induction kits to angel eye headlights and much, much more, with prices up to 30% lower than other dealers!
Unit 2, Owenshaw Mills