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Review by Karen Phillips2 months ago
Avoid avoid avoid
This company takes orders on garments that they do not even have stock of. They take order and peoples money and then place orders with wholesalers for the stock they need meaning you are waiting for them to have enough money to place the order and then waiting for the items to be delivered, THEN waiting for the items to be personalised and posted. So the 4-8week turnaround (which is already incredibly high) is false. No one receives their order in under 8 weeks. She takes far far far too many orders that she cannot fulfill and posts on social media constantly asking people to bare with her as she is a small business. But the tall and short of it is that she took far too many orders and peoples money that she could not possibly fulfil. Countless people waiting for her to reply with updates on their orders, countless people waiting for refunds.
I placed an order, it took over 8 weeks and had items missing. She eventually replied and said she would refund but never did so I had to wait another 6 weeks while I opened a PayPal dispute to eventually get my money back.
She is now saying that someone with her bank details has taken orders and payment that she didnt know about and that she will not be fulfilling these orders as they are not hers.....(even though the money has gone into her bank account?!?!)
Terrible. AVOID .
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