Madame Bridal Reviews

I found a beautiful mother of the bride dress online. I could not find it at any salon in Michigan. A local bridal shop told me that I could not get my #1 choice mother of the bride dress. They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. I called Madame Bridal. They found my number one choice dress and promised I could get it in four weeks. The dress arrived in Michigan within six days. The dress is stunning and fits perfectly!

I was spending ALOT of time looking for an older Mac duggal gown that several retailers could not find. I even contacted the warehouse in New York and was unsuccessful. I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress. Brad responded in a timely fashion and let me know that no results were generating for the style number. I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. He did just that. Brad asked me to provide him a picture of the dress. Shortly after he responded and stated that he would check TE tinder and update me. Less than 30 minutes later, although the dress was special ordered and no longer available, Brad responded and provided me with the information I needed to move on and invest my time elsewhere. It was extremely frustrating to contact several retailers and no one was willing to help! If it were not for Brad, I would still be wasting time searching for the dress. He was truly a life saver! If you want great service, Madame Bridal is the place to go.

The customer service is superior! One, I am pleased with the selection of gowns; two, all of my questions were answered (being that I called from Las Vegas, I was treated as though I was there, in the boutique, with a glass of champagne); and three, my gown arrived quicker than expected. Thank you for treating me like a VIP! You have a loyal customer!

With everything going on during this Covid pandemic. Madame Bridal was very patient and kept in contact with updates regarding shipment. Thank you so much for making our 2029 senior’s non-prom/prom so special.

I woke up early worrying about not having a dress yet for my son's wedding which is in 3 months. I hopped on the computer, found Madam Bridal and started chatting with someone live to help me. Immediately I received a response and excellent help! In fact, it was the owner of Madam Bridal! He listened to my requests for different styles and found dresses that matched what I was looking for! Now to show my daughter and make a final selection!! Thank you Madam Bridal for your attention to my needs and immediate response! So excited to get my new dress, I know it will be beautiful!!

I purchased and Paid for a dress from Madam Bridal in April and have not yet received my dress or a refund.

Customer service was fast, easy to reach and they shipped my dress very fast which I could not get here through any other company. The dress arrived a month early!

Unfortunately the sizing was off and the dress was too large. They offered exchanging it for a smaller size which was nice but wouldn’t arrive on time. Unfortunately, they do not take returns which was disappointing, but the did give me a small refund which for it. Not quite the resolution I was hoping for.

I was skeptical but the dress came in fast and it fits great!!

An hour after I ordered my dress online (I couldn’t shop in person because of COVID-19 and it was a very overwhelming experience), the owner of Madame Bridal called me personally to talk about my preferences and confirm my measurements ... which I had wrong! I would’ve gotten a dress FOUR sizes too big if Simon hadn’t called to confirm. Furthermore, the dress is gorgeous, no tailoring needed. It is substantial—big and elegant and weddingly. And it was made and shipped with plenty of time to spare. Very good customer service and product! My fiancée is going to love it as much as I do. So thank you kindly for that!

I ordered my dress on line. The first size was to big so I had to return the dress and get a smaller size. It I was very easy. The dress came well packaged. I love it and can’t wait for my daughters wedding and to be able to wear the beautiful dress. Thank you for making this an easy transaction.

What an Amazing Experience!!! They blew me away with the customer service that all businesses should aim for. Even during this crazy quarantine time, they found a way to get me everything I needed and so quickly! I will recommend them to all of my friends and family a million times over! They even go the extra mile to send you an gorgeous live orchid in the mail after your purchase! I mean how CUTE!!!

I ordered what I believed was a full wedding gown. While ordering I was contacted by the store clarifying my order. Thank goodness for this follow up. Cuz I was not buying a full dress it was just the corset!!! I'm so glad the store took the time to reach out and take care of me. Unfortunately I had to cancel the order but the experience was very nice.

Awesome customer service! Loved that I could live chat and check dress availability on the spot! Very helpful and easy!

Madame bridal is an awesome place where you can find beautiful dresses for almost every occasion. they have a great customer service that can help with checking availability of dresses and sizing as well. on top of that, they really care about their customers. I got a wedding dress from them for my wedding in August. they have strict return policy about wedding dresses. Due to coronavirus and all of this crazy situation. My wedding was canceled. I talked to the owner, and he was very understanding of the situation and helped me find solutions to my problem. I will definitely be referring them to my family and friends. Thank you Madame bridal!

A one star rating is more than what truly is deserved. If I could do zero stars, I would. Due to the pandemic, my dress had to be ordered from the manufacture. When this happens, you cannot return your order. The gentleman I spoke with guaranteed me that I would be able to return the order for a full refund if needed, given the circumstances. The dress is beautiful, but it did not work for me. When I went to return it, I was told I could get a store credit but not my money back. That was not the case. I was told I could get a store credit. Seriously? I would NEVER order from this place again!! So here I am stuck with a dress that I can’t wear.

I was so happy they could help me find my dress right from the designer! I had it in maybe 3-4 weeks and perfect. I did however order a size that is skin tight...lol my own fault! Just have to lose maybe 5 lbs in 9 days!!! They were awesome to get this dress for me!

Not very good communication. I emailed 3 different times and maybe got a response 1 time. That’s not the best customer service when you are ordering an expensive dress from a formal store. I started to worry if I would even receive the dress I ordered for my daughter at all. Not a very good feeling.

So easy! Great selection and they offer a lot of options for processing/shipping. Needed a dress for my wedding and they got it here in 6 weeks! Dress is beautiful, excellent quality. Great experience overall.

I was under the impression that I had a confirmed and shipped order, that I was not made aware was out of stock until 10 days after I placed the order.

I did not receive my purchase and the customer service is unwilling to help me track down my missing order. Terrible customer service and simply unacceptable! Definitely the last time I order from this store!

Excellent customer service with exceptional products.

Very quick response and shipment. Thank you

It was an ok experience had some downsides. I don’t think those free earrings actually exist cause mine never came. My Sherri Hill dress was beautiful though.

Do not buy anything from Madame Bridal. I bought a dress based on their size recommendation that was way too small. They ignored my first attempts to get an exchange. Then they sent me a nasty email that said “ if you don’t hear from us, you are out of luck “.

Wonderful selection and A+++ Customer Service.

I will definitely shop here again.