Madame Bridal Reviews

Wonderful, friendly, and beyond helpful. Truly excellent experience.

Recently ordered a prom dress. Two payments appeared on my account. Emailed and got a rapid response. Thank you. Still awaiting order as I live in the UK. Hopefully it will arrive soon and be perfect for my daughters prom.

Awesome service - very easy to work with in helping us locate a one-of a kind prom dress. Service was personalized and fast.

Excellent service and great website. Also they have a great selection of dresses .

I don't even think that 1 star should be given in my situation. This was the worse experience that I have ever had in purchasing an item from a seller. BUYER BEWARE -these people only allow 5 days to return a product if anything is wrong with it. When they ship the item to the customer, there is no return label in the box or instructions on what to do if a dress needs to be returned. The customer has to email customer service to get instructions on what should be done. In my case, the dress was too small. I called in to ask if I can get a refund or exchange, and I was told to email the returns department. When I emailed the returns department, I was told that I passed the date to return the item. I was then told that I could possibly get store credit and would be contacted in a few days about if I would or would not get a store credit. No one contacted me of course, so I sent another message to RETURNS asking if I could get a store credit. The response was that my order was a special order (which I was never told) and that I may not qualify for store credit. Again, I was told that I would be contacted to verify if I would get the store credit, and of course, no one contacted me regarding if I would get a store credit. Worse experience ever. Anyone who is looking for a nice dress for a special occasion, I totally recommend MACYS or NORDSTROM - THEY ALLOW TO RETURN ITEMS WITHOUT ALL THIS BS. Madame Bridal is taking my money for something I can't even wear.

Simon was so incredibly helpful! Thank you!

Awesome service...dresses were flawless and fit fabulously. Thanks!

I have not received my refund on a cancelled order

They txt me back about what they had in stock and got my dress to me super fast with overnight shipping in time for my event!
Thanks Madame Bridal!

I had the best experience with Madame Bridal. The customer service was second to none! I ordered my mother of bride dress over the phone and it was a pleasant experience. I loved my dress and it came in on time with no issues. Will def use them again!

Simon was amazing and made me feel comfortable ordering a wedding dress from out of state.

Simon rocks!

Great service.

I worked with Simon over the phone and received the dress within 10 days as promised.

Would order again.

Has the worse experience with this shop ordered my dress Since October and than got a different color dress company said that they could not make the dress although it’s not until June !! At the end they said they will give me the dress I paid for but still have not revived it yet and hopefully it comes complete with everything they said it will, would not recommend to anyone who is trying to coordinate the dress with the party!

I bought a beautiful dress I paid over $500 I didn't realize it was a special order and get refund or exchange it So I'm stuck with the dress. I also paid for 2-day delivery received it in 4 days. Poor customer service.

Gorgeous Mac Duggal gown came in less than 4 weeks! The color & fit is exactly like website. My daughter needs no alteration. Staff is extremely pleasant & knowledgeable. The dress came wrapped exquisitely...what detail! Would definitely recommend to friends and family.

Super fast shipping.

Very friendly, helpful service.

Customer Service and transparency is poor

You were great in getting an answer as to when we would receive the gown so we will let you know if we get it in time. Much thanks!

Service was great. I received the dress which I could not return and I would say 20% of the rhinestones were missing. Disappointed in the dress and had to have a seamstress rework it which cost almost as much as the dress.

The prom Dress was excellent and the shipping was faster than expected! Wonderful dress!

I accidentally ordered the wrong size dress and was able to get a reply from madame bridal within 24 hours that my dress size was updated on my order. I highly recommend this site because of their amazing customer service!

Very reliable. Beautiful dresses. I have ordered a few times and always happy.