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Review by Stuart B.1 year ago
When I lived in Memphis, I ordered my first Mac from this outfit. I paid for next-day shipping... Their warehouse was in Memphis. Doncha know, they waited three business days (for a RAM shipment), then shipped my Mac "next day" from the day THEY got my order together. In other words, I paid for next day shipping, and got it a week later. And Mac Mall thought this was okay.
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Review by Steve J.5 years ago
I ordered two 3TB hard drives and they were shipped in a plastic bag with no packing material!
One drive was toast. Then they wanted me to spend 20 minutes on hold waiting for a tech support rep to confirm it was bad, email customer service would not take my word for it.
I called and spoke to a live person who was helpful and he sent me a return label.
Both email support and phone support said it would take much longer to process the return because I used PayPal. Why would anybody ship a very fragile piece of electronic gear in a plastic bag? makes no sense, and the customer ends up on the short end of the deal.