Their slogan should be "Clothes for Little Pixie Men." Are you taller than average? Move along. Their $#*! only fits little guys.
Review by TTTn1 month ago
Return policy is not true. NO ONE EVER EVEN GOT BACK TO ME.
Promotional Codes are not excepted.ALL CODES ENTERED EVEN FROM THEIR OWN ADD MATERIALS ARE NOT EXCEPTED.
Lack of Customer Service. NO ONE HAS EVER RETURNED MY CALL OR EMAIL
Buy Tommy John
Review by Lubiana2 months ago
Given how much more expensive Mack Weldon underwear was than what I had previously worn, I wasn't surprised that the experience "out-of-the-box" was superior. What I didn't realize was that the underwear was so well-made, its durability makes it a straight-up better value for dollar, regardless of the subjective experience. I'm still using like-new pairs I've had years.
Review by Rabindar Dapolite2 months ago
First I have to say the quality is not bad. Soft cotton and fabric. However what I received originally and what comes out after wash are two different things. All the polos seem to shrink about 1" all over. It's really not idea.
Also the lack of a contact phone number for customer service is quite cumbersome. I recently sent in a customer service request and got an automatic reply stating that it may take up to SIX business days for a response. This is a bit ridiculous.
Review by JacobGrimm Philippzig6 months ago
The trunks are not worth $32.00 a pair! The waistband rolls over all the time. There's a seam that rubs the sack the wrong way. The legs do not stay down as described in ad.
I would definitely not recommend this company to anyone. I'm sorry I wasted my money.
Review by Shernay8 months ago
"international surcharge" is 20%. claims to be for duties and taxes, but that's ridiculous. not even UPS gouges that much for brokerage. Charge Canadians more if you'd like, but don't couch it in border costs. just a scam. stay away.
PS. customer service also quite poor.
Review by Environmentally9 months ago
Love these clothes. Can’t get enough. Mack Weldon was really my intro into high quality menswear. It took me a little while to find the right size for me, but it all worked out. These clothes really are worth the price!
Review by Carsten Nozmul10 months ago
I wish I would have checked to see if this company had a phone listed on their site, they don't. The only reason any company won't give you a place to call is due to constantly cheating people they would get a million calls per day. I did find a phone number on Google search (646-693-5872) but they do not answer except for a message saying they wont pick up and to email them. Another company that won't give out a phone number is Rock Auto, same bad customer service and I think they are in New York also. By the way, the underwear suck.
Review by Jahlek Julietta11 months ago
I guess I fell for all the advertising about how great these pants were -- they're not. The company must have designed them for very strange bodies: the crotch is dropped, the thighs are enormous, and then they taper down to almost nothing at the ankle, so basically what you're getting are clown pants. If a clown is what you want to look like at the gym, these are for you. If you want to look normal, forget about it.
Review by Manhion1 year ago
My first pants did not arrive. Then they mailed the to my billing address. I'm NOT there now. Then they tell they shipped them to the address I wanted them too; however when I tracked it on Fedex it's going to my billing address.
Just stay away from these people
Review by Pumpstock1 year ago
Purchased a pair of their pants for my son in LA. They were shipped and said they were delivered but they were never received by my son. I have emailed them 5 times and posted on their Social Media [which from any other company you hear back in minutes] and no response. I want to be refunded.. there is no phone number to contact them. When I am in NYC they are going to get a visit....they are a terrible company.
Review by Michael Culver1 year ago
Advertises making exaggerated claims with crap advert platforms like Outbrain, Adblade, and Taboola. Thinks it's OK to just make up crap- that's marketing. No, it's lying. Which is fraud. Which is a crime. WHY should I try your blasted *underwear* when you can't even post an advert without lying?
Review by DavidGray Hetten1 year ago
I purchased a large pair of sweat-pants and they were too small. Following Mack Weldon return policy I returned the large pair the day I received them (November 2, 2017) , and requested an even exchange for an extra-large pair. I was charged a second time for the extra-large paints with the promise that the price of the first pair would be credited to my credit card. I'm still waiting for the credit in January, 2018!!!
Review by Thulo1 year ago
This company has great customer service and quality products. They did resend product and were great with answering all my questions. One note. If you are Canadian you may have to pay duty on the product.
Review by Frankvw2 years ago
Bought several MW items in recent weeks. Had to take time to make 3 requests for 'return' label the one time I wanted to make an exchange. Weeks later, still waiting for mailing label. No response from e-communications w/ MW rep 'Matt' who, amazingly enough, couldn't cease corresponding w/ me as long as I was making purchases. Seems they're trying to wait until the 30-day period expires, then, is too late to exchange or get refund... don't believe the customer service hype!! Worst way, ever, to keep a new customer!!!
Review by Hiraku3 years ago
these are the worst fucing uderwear on the market. must have been sown together by
retrarded 5 year olds in alabama. shredded in wash machcine after 2 washes
Review by Eyma Denike3 years ago
Bought 3 pair. Fit well and comfortable. After 1 washing they shrunk to the point where I had to throw them away. The guarantee not in effect after use.
Review by Eaaine Zingerella3 years ago
I placed on order based on their 20% sale. The discount showed in my Shopping Cart but when I hit payment, the discount DISAPPEARED! I sent an email asking for refund of the discount amount and they said they would issue it ... but they made no effort to make up for the 15 minutes of my life wasted tracking it down.
Not cool... I would not order from them again.
Mack Weldon is rated 2.0 based on
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