This upgrade is a downgrade. 'Upgraded' from Family Tree Maker 2017 to 2019, Sync failed, people got erroneously detached from tree, program took 8-10mins to start and would crash. My computer is fine with all other software, tree was compacted and computer was clean booted. Mackiev has engineered a defective product. The Tech Support is usually available but not always observant, a problem clearly depicted in a screenshot was casually overlooked by employee Audrey and had to be re-explained. Tech Support Brandon said he can't talk about a refund, he has since forwarded my refund application to Mackiev's 'Orders Department'.
Review by Haskett Hosteen1 year ago
Non-delivery of FTN2017 which I purchased.
I have used Family Tree Maker for a number of years. When Ancestry.com transferred this system to Mac Kiev, I purchased the recommended update (2017) version of FTM from them. I have been unable to access my Family History records since then.
Direct requests for some action by Mac Kiev have resulted in nil progress. It seems that years of research and records are now lost to me.
Now I wish to unsubscribe and avoid further annoyance and frustrations. I have been unable to access a means to unsubscribe.
Review by Trudii2 years ago
Non delivery of sofeware
Orde was not delivered
Review by Toyha Wildstein5 years ago
They led me to believe they were part of Apple Mackintosh.
I paid for a Mac printing software - to be downloaded. It could not be downloaded. They have my credit card number. Now I believe they are not part of Apple. Can we stop these people from scamming? I will also call my credit card company and Apple to alert them.
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