HORRIBLE SERVICE!!! WONT LET ME SWITCH CARRIERS. ACCUSED ME OF BEING A CELLPHONE DEALER W T F
Review by Showkath Berchie2 weeks ago
Online chat does not work. Called the customer service several times and waited 30+ mins and eventually gave up.
I paid for 23$ plan which should give me 2G of internet you keep giving me 1G for months and months, just because I have been using lycamobile for 3 years?? That's how you treat loyal customers? You are just trying to get new customers and ignore people who have been with lycamobile for years. Switching to another company is obviously my only option remaining if the issues are not fixed.
Review by Khazeamzitch Jauria2 weeks ago
Review by Everliz1 month ago
One of the worse companies I've had to deal with.
Their customer service doesn't speak proper English, I've BEGGED THE DIFFERENT AGENTS I'VE SPOKE WITH IN THE LAST MONTH EVERYTIME THAT WERE ON THE PHONE WITH ME TO ALLOW ME TO SPEAK WITH A SUPERVISIOR OR MANAGER FOR ME TO UNDERSTAND PROPERLY THE STEPS TO REACTIVATE THE PLAN THAT THIS "professional" COMPANY DECIDED TO DEACTIVATE BECAUSE MY BANK REFUNDED ME WHAT THEY ARE ASKING ME TO PAY AGAIN $ 156 BECAUSE THE WEBSITE CHARGED X3 and the live chat that's on their website is full of people that don't even understand the language. I BEEGED MULTIPLE TIMES TO SPEAK WITH SOMEONE ON A HIGHER LEVEL THE AGENT GOT FRUSTATED AND YELLED AT ME LIKE I'M A KID AND HANGED UP THE PHONE. AND THIS IS A TERMINAL OFFENSE.
lycamobile deactivated my plan, so I kept getting a message, you need to activate a plan to make a call, send a message or use my data. wt?
Called them about 10 times if not more, emailed. chatted thru the website and whatnot. I never got a solution.
users reading this awful testimony, keep yourself away as far as possible from this company.
Review by Bluechild1 month ago
Good service. Low cost
Review by Chadi Claveau1 month ago
Hi I was unable to recharge my Lycamobile acct. I was advised to email and submit the required documents and I did that, but nobody is looking into it. This problem started more than a month ago and has been an ongoing problem for me. I spent considerable hours on the phone in the hope to fix it to no avail.
My ref. # is 74561035. Topup Failure MBPA0000540505, mobile # 5043003340
Hi I was unable to recharge my Lycamobile. I was advised to email and submit the attached.
Note: my credit card has 2 pages, the front page contains just my name and the back contains all the information.
Hope you can do something about it as I kept on calling just to get it corrected. My ref. # is 74561035. I will fly to the Philippines soon and need to straighten it out before my departure.
I have 2 accounts with you: 5043929394 & 5043003340. For several months, I have 2 data gigs on both, but now I only have 1 gig. Can you restore them to 2 gigs again?
Review by Fahran1 month ago
I port my number from Tmobile a while ago and i use Pay As You Go service as emergency. They cancel PAYG service without any notice, and now people are forced to pat 10$ as a fee just to keep number active for 30 days , then if use, have to pay any usage additionally. Just 2 days i not pay the PAYG fee and my number got disconnected again, so no choice paid again 10$.
I decided to port back to Tmobile but any time i contact CS to get pin and account number i am getting disconnected, just after they hear that customer is gone they disconnecting in purpose to not give that info.
Please be advice that number porting is guarantee here in our country by the telecommunication law, so if you operate on our market you have to honor our rules.
Rude CS , and lock of English communication ability !!!!
Please contact me over email and provide PIN AND ACCOUNT NUMBER so i be able to go back with my number where i belong.
If you want keep customers just don't do by force, best way will be to make people happy by providing quality service and product !!!
Review by Twinklebelle1 month ago
I am calling on the lycamobile customer care number but it is just going on the hold and nobody is receiving it even after I wait for 30 minutes. I have even tried via lyca chat but no one is responding.
Review by Itzo Hunzicker1 month ago
Worst Customer Service
Worst Customer Service
I had a very unpleasant experience with the customer service on September 14, 2019.
I Purchased my SIM Card in 2016. Since then I have auto-renewal of $29 Unlimited International Plan. I am supposed to receive Unlimited Data with 5GB at up to 4G LTE as per the website. But, whenever my data usage exceeds 2GB, my internet stops working completely.
I called today to let them know about this issue, and they were unable to help me. I was told that all the SIM card that was purchased before October 2017 will no longer get a 5GB data plan even though if you pay $29 and are eligible to get Unlimited Data with 5GB at up to 4G LTE.
I asked them if I can purchase a new Lyca Mobile SIM card and swap my new number. They said the new sim card will still be recognized as the existing customer which means I still can't get the data plan service mentioned on the website. Getting a new number would help me get the data plan but they should understand that I need my existing number cause I have been using it for a long time now and won't be able to change it in order to get 3gb more data plan. **NOT HELPFUL AT ALL***
(They were asking me to pay for 3 months in advance and they will provide me 7GB data. Looks like they are doing intentionally to reduce my 5GB data limit to 2GB so that they can force me to pay for 3 months in advance)Why should I pay more? Company is getting greedier and going Low as seen and experienced)
***NOT HELPFUL AT ALL*****
The agent hung up my phone twice by when I was trying to reach the supervisor because the agents were unable to help me provide the 5 Unlimited Data with 5GB at up to 4G LT. I did not get any callback, email not text message from them after that. The wait time is more than 30min each time I try to reach them. I do not find them any responsible at all. Now, I am literally thinking to change my LYCA Mobile Sim Card.
(In this website, I went through lots of negative reviews about this company, and I realize that customer service keeps disconnecting the phone instead of trying to solve the problem. Nothing is being asked for FREE here, I am just asking the service I am eligible for the payment that I made and yes the customers need to be treated professionally instead of hunging the phone)
Review by Hiddleston1 month ago
The only reason I am giving 5 stars is because of the customer service I just recieved by Patricia Ann. I have had this service for about a year now and everytime I have had an issue with something, I always get bad service. Even though I was slightly frustrated when I called today, Patricia completely changed my feelings towards this company. Literally everytime I call I get an attitude or I get told no. Out of the entire time I have had this service She was the only one who genuinely wanted to help fix my problem and she did it promptly. GREAT SERVICE on her part. She is an asset that this company needs in order to retain loyal customers.
Review by Eashiyer Rudisaile1 month ago
Initially the response was not good but later on it was excellent
Review by Portrait1 month ago
I reached out to the customer care and had to wait for 30 mins to speak to the customer care. They ask all arbitrary questions even though the CIP and PUK no were told. Example Last recharge amount etc. I have decided to port the no out for two reasons - very bad and rude customer care and also frequent uninformed change of plans. If you need to care for customers, you need to have minimum courtesy to have care agents who speak properly. Very dissapointed with the interaction and that's the only reason for port out decision being taken so quickly.They just hang up on you. I haven't had such bad care experience with any other provider. It seems that they don't want to solve problems and just run the way the wish to talk.
Review by Jellyblot Pluton1 month ago
I am happy to have problems solved
You guys doing great job
Review by Galetech1 month ago
I had questions on recharging the phone and the first customer representative I called just wanted to get done with the call and go to the next one. He just kept talking. So I hung up and then called again and this time Gladys picked up the phone. She was just the opposite to the first person. She listened more and talked less and was able to help me through with my query. We need more people like Gladys on the line to help us customers out!
Review by Jonsy Derrow1 month ago
Problem not solved, auto pay is not stopped
Review by Chirandal1 month ago
I would like to rate this 5 stars, because of the high quality of service. thank you so much PATRICIA ANN ( correct me if im wrong with the spelling) from philippines. thank you for heliping me to get an access for the LTE or Data for my new LYCA MOBILE SIM CARD. this happened 2 days ago. keep up the good work. this marc 😁 and wishing u the best. God bless.
Review by Emgpokehate1 month ago
Thank you Jilene for the exceptional service. I had lost my old phone and needed a transfer of the number to the new sim and Jilene assisted me untill I was making calls again. Will recommend Lycamobile to friends thanks to Jilene!
Review by Naddine1 month ago
Not happy with the Lycamobile internet. I have auto-renewable plan, with 1GB 4G internet. I have noticed that I never get 4G internet and the internet is always very slow (doesn't open basic google home page). I am looking forward to switch!
Review by Shunker1 month ago
During a stay in the US I aquired a Lycamobile prepaid SIM Card.
Back home in Germany I was still able to get phonecalls from the US to this number.
I also could send and receive textmessages.
I had installed an automated payment when my balance went below 5 USD.
The actual balance was somewhat around 8 Dollars.
It was just perfect for my needs.
Then, some time ago, I noticed, that I could not sent textmessages anymore nor could I make phonecalls.
I spent hours on the web to search for the problem. I thought it had something to do with 4G or so.
2 messages to Lycamobile on their contact form remained unanswered.
Finally I called them.
This is always the last thing to do, because they let you wait for a LONG time until you may talk to someone.
Contacting Lycamobile is always like a kind of gambling.
They have only standardized answers and they refuse to understand your concern.
They do not take the time to try to really unterstand what you ask.
After the service guy answered almost every question with "you need to activate a plan" I slowly startet to understand what he meant.
I thought, I had a plan - but no … obviously my understanding of a plan was a different one.
They wanted me to pay a lot more than before - and then per month - otherwise they would not reactivate my number.
*Sigh* I do not need a data volume. I only need a phone number where US citizens can reach me. Some people have contracts with which they cannot make foreign calls. So, a German number is worthless.
I could not believe, that they would be so rigid.
It is a shame that they got so gready.
Review by DoggyDoggy1 month ago
Had a word with Janet for activation of my mobile as my email address was incorrect. Janet helped in the re-sending PIN, activating sim, activating number and internet settings. Thanks Janet.
Review by Mahar Macsuga1 month ago
absolutely disgraceful! i switched to them, they wouldn't let me port my number out. tried calling customer service - waited 40 minutes to get to a rep and then they hung up on me!!!! DO NOT TRUST THIS PROVIDER!!!
Review by Kgliquor Vasluian1 month ago
The true garbage company. I had a plan pay-as-you-go.
They forced me to change the SIM card to keep my data service. At the time to set the new SIM card they set a number of somebody else in my device. Took weeks to solve. Then, they cancelled the data service, in a try to force-me to buy another plan.
After they cancelled the international roaming for voice, keeping only for SMS. I sent a message to the customer service saying only the SMS was working in roaming; I never got any answer, but as the result of my complain they also cancelled the SMS in roaming.
After they modified the expiration of credits. Finally they modified the rules to cancel the numbers of pay-as-you-go plans.
Horrible customer service too. The phone number of the customer service is always in the voice mail. I sent many messages to the support using the web site, but never got any answer.
Review by Shulamy Bhimashankar1 month ago
Great Customer care response through email correspondence
Review by Renaba1 month ago
I have had a very bad experience with this company. I tried recharging my phone through their website and the site would not take me to the payment confirmation page. In the process my phone ended up being charged 3 times. I received a message that the 2 remaining charges would top up my balance once the first top up was exhausted. However after 1 month my service was switched off. I called up customer care and they were able to identify the 2 pending top ups but were not able to activate my service. i was told that it would take them 48 hours to investigate and correct it. I asked to be connected to a supervisor and the phone got forwarded to a line that was not picked up. I am absolutely surprised at the way this company handled the whole situation and at the fact that they were not able to provide me continuous service even though the payment was made well in advance. I am still waiting for my service to be reinstated. Will definitely not recommend this company to any one.
Review by FreeFace2 months ago
You have a good customer service named Berna. She did good and help me a lot.