Luxi claims to offer a 100-night sleep trial, and a nice long warranty, but customer service will simply not process any returns or refunds. They don't tell you "no," they just... ignore you.
I was even contacted by the company's CEO, David Farley, personally after I filed a complaint with the Better Business Bureau—and then he also ignored every one of my replies. Other complaints online tell me that this isn't an isolated incident.
Review by Supreena1 year ago
Luxi and CEO David Farley have been ignoring my requests for a refund since October, 2018. Farley finally contacted me 3 weeks ago and authorized my refund via email but now refuses to communicate with me and I still have not received my refund. Very poor customer service and business practices.
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