Lumitera has wonderful products, the website is user friendly, and their customer service is great. They get 4 stars because their shipping is soooo slow.
Review by Harzer Sineath3 years ago
I was impressed that items that my local electrical supplier could not get were readily available and received within 5 business days. Both of my local suppliers needed 3 - 4 weeks to get the same item, Awesome !!
Review by Bobonici Kaethner3 years ago
Door chime was not available was not told until 2 weeks
Review by Voellon3 years ago
Poor communication. Rude customer service. Tell you one thing, then when you order all of a sudden everything has a 4 week plus backorder.
Review by Broadholme3 years ago
I was very happy with the service and product that I ordered and free shipping to boot. Lumitera is first on my list to shop. I am a contractor in Alexandria VA and depend on quick service, quality and good customer service. Thank you.
Review by Thamires3 years ago
I ordered light fixtures with three components. two parts were delivered
in black, one in white. I have been calling customer service for four days, leaving messages.
Still no one has called me back.
Review by Wynette Sherese3 years ago
We had to follow up on the order, and when we received the Seagull Mini Cans they didn't have the baffles, and when contacted they could not get them for us. I found them at another webb site and purchased them. Had I known the baffles didn't come with the cans I would have looked elsewhere. Not really Lumitera's fault the old style cans the baffles were included. Seagull made the change
Review by Palto Alsharqi3 years ago
We ordered 7 in slab lights and needed the junction boxes rushed ship for concrete pour. We were assured that we would get the product in time if we paid additional shipping AND an expedite rush charge. We paid both and the order was not placed. I called several times to get a tracking number and didn't get a call back. 4 days later I was able to get a hold of someone, they informed me that they forgot to place the order. No attempt at that point was made to overnight the parts, they continued in the normal process and the parts arrived 4 days later. No refund has been given for the expedite charge.
Review by Monteforte Derrow3 years ago
I ordered 3 light fixtures, which were delivered in a very short period of time. I had a minor issue in that they shipped the wrong color, but I called customer service and my new shipment came very quickly, and they sent someone to pick up the incorrect box right away. It was very seamless and easy and I had my correct order less than a week after I placed my order - faster than other places might take to ship one shipment!
Review by Anoup Jotterand3 years ago
I would not order anything from Lumitera again because despite strict return policy for returns: insured, unused, limited time 7 days to make returns, 75 % price returned only, insure package, get authorization for return....there is no email replies, no phone call replies. I did received my money via check, but comunication was not good
Review by Issakpopthing4 years ago
I was looking for replacement Lightolier track heads about 30 years old. Found the exact ones on this site. Order,processed and sent timely and arrived in perfect shape. Great experience.
Review by NoBarz4 years ago
Order never processed through thier site, but my card was charged. had to call three days later to get order processed. Was told on Wednesday that order would ship on Friday and I would get a notification. I had to call on Monday to ask about shipping status. Was told I would get a call back shortly and never did. Left vm and sent email on Monday Night. Called 2 hours into the business day on Tuesday to finally find out that light shipped Monday and would be delivered tuesday.
Review by Nikedo Ishizaki4 years ago
Item was available at an excellent price with a fast delivery. Very good purchase.
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