Had a few problems setting it up, turned out to be the "old" phone I was using to accomplish this. Tech support was fanatic. All my computers throughout the house run like they are connected at the modem. The fastest they have been since I bought them.
Review by Dazzh2 years ago
Luma has been pretty good. Customer service was a little on the slow side compared to their response average but not that big of a deal. Product setup wasn't bad but I ran into a closed port issue with my modem that wouldn't allow the Luma AP's to get setup.
Overall, not bad and I wouldn't hesitate to recommend them. More and more features are being added and they're listening to customer requests.
Review by Aaqilah2 years ago
We have three Lumas that FINALLY give us reliable wifi throughout our 1800 sf old brick apartment. Prior to setting up the Lumas we had wifi in a 5-foot radius from the router, and we were ALWAYS paying extra data charges. I love these little devices!!
Review by Biegit Antuzzi2 years ago
Easy set up and works great
Review by Christopher Kilgore2 years ago
Have had the system up and running for approximately 10 days now. Setup was easy-15 to 20 minutes. After setup, all devices worked. Prior to setup I had issues with 2 Echo Dots that had significant streaming issues. Constant starting and stopping. After Luma install all issues went away. I had previously consulted my ISP provider, and had a service call that didn't help. I also called Amazon support, and the only thing that helped was moving my Dot 50% closer to my wireless router. That led me to believe that I needed more "horsepower" to run my network and to rid my 3500 sq ft. home of dead spots. I already had a wifi extender that did not work. After careful consideration of my options I decided to try the "mesh network" solution. Enter Luma-all my issues solved. I even had a power failure 2 days after install that left 2 of my 3 pods offline. I was able to redo setup without calling tech support. The only issue I have had is that my Luma App quit working temporarily due to a software update issue. Since it was after hours when this occured I had to email my concern. Luma responded by the the next AM, and I was up and running again. The signal has been rock solid throughout my home. I have speed tested the system, and I am getting all the speed that my ISP provider tells me is available in my area. Kudos, Luma for making a great product and having fabulous tech support. I truly appreciate the customer support-hard to find in this day and age!
Review by Yazdursun Semptember2 years ago
The system gives as advertised. Uniform cover throughout a 3000 sq ft. Condo using the three unit configuration. Full and equal signal in all areas. There are no dropouts . This system clearly shows mesh technology to be the way to go for home networking.
Review by Frucor Fornel2 years ago
The throughput in the far corners of my house is incredible. Also love the additional security features for the kids. Great product.
Review by Shuj2 years ago
What is everyone talking about? I was so optimistic and prepared ordered and paid their higher than normal router price for the experience. Well it's been awful after giving it over 6 months and many calls to customer service. 2k sf home nothing fancy. Network drops constantly with huge lag often. My family constantly complains to me like I'm the IT dept at work. Worst of all they have no dashboard or network management tools worth anything. The app is a complete joke and primitive. When I called to see how I can change the network channel I had to have them do something behind the scenes because it's not available to the user. This has been a horrible experience and I have been asking for my money back and to return this horrible piece of junk. Glad it's works for everyone else somehow.
Review by Benjidog2 years ago
This a very good investment. I have not had any low wifi signal error messages on any device in my home since I installed these. (3) lumas cover 3000 sq ft perfectly. Works better than expected.
Review by Teknikbolaget2 years ago
The box the Cable company provided that includes Wi-Fi access gave terrible speeds in my upstairs floor and certain other places, often 10% or less speeds throughout rest of the house. I bought the 3 Luma devices and now I'm getting at or near speeds throughout. Easy to setup and consistent coverage.
Review by Hanri Derrow2 years ago
Easy to install and great wifi strength. I have a 3 story townhouse and I never lose connection, it never gets interrupted and the signal stays just as strong as if I were standing right next to the router! 👍🏻👍🏻👍🏻
Review by Mr Lay Ynki2 years ago
I'm 61 and it was very easy to setup (needed to reset modem by removing battery also, not just unplugging it) and the app was easy to follow. I live in a 1950sqft single story home. The modem is in the room addition so it has to go through a former 'outside' wall. The only router that would work is Netgear and it was ok but needed an upgrade so I decided to give this a try. Wow. Not only in the far side of the house but outside as well. For not much more $ than a stronger single router this is the way to go for sure! Also the app can get any updates - can't do that with a single router.
Review by Olutosin2 years ago
great tech. suffered from dead wifi areas in my house for a long time - great coverage now. Also was putting off running a cable for one device that didn't support wifi - the port on the hub solved that. The network port on the hub even solved a problem I didn't realize I had (would have been another cable run). In place for a couple months now ... the only "issue" was one hub that needed to be reset.
Review by FranB Aigbokhan2 years ago
Small, pretty, very effective.
Review by VBMustangMom2 years ago
From the timely delivery to the speedy setup LUMA posed no significant hurdle. Once I read the instructions in a truly unmanly fashion, I was up and running in approximately 25 minutes. I now tend to forgot that they are even there except for the fact that dead zones in my house are gone.
Review by Mouse2 years ago
Installed for less than 30 days and 1 has failed. I am calling it average because the system does work but I have to give it a 33% failure rate.
Review by Teval2 years ago
I work in the tech field as a trainer, and every time I see a product that advertises how great it is, I immediately begin with doubt. Not applicable with Luma. I received my starter kit and actually put off setting them up until I knew I had several hours of free time to inevitably troubleshoot what I assumed would be a typically challenging experience. I set the whole thing up in 15 minutes and it hasn't so much as blinked since, including after a brown-out power outage. The user interface is well designed, makes it easy to add wifi devices in a secure manner, assign them to specific users in the house, pause and filter the internet, and identify security threats by device I have teenagers and they don't always exercise sound judgement in my absence, so when the app has identified a threat on one of their devices, it's a teachable moment. I can't say enough great things about my Luma setup. A great product that does EXACTLY what is says it will, and I am a fan!
Review by Nekiki Ardd2 years ago
It says I'm getting 24 MB/s down but sometimes it seems awfully slow. The Highest reading I get from network inspector is a peak of 10 mb/s and that is a spike. Most of the time it is in the 10kb/s speed.
Review by TheRealAdzPoxu2 years ago
Great coverage, had a outdoor wifi plugin from idevices and it reached it from the cottage to control the fencer for the cows. Awesome!
Review by Weyland2 years ago
Easy set up and great support team
Cool looking router, I couldn't setting up the spot I wanted, maybe the AC1200 isn't strong enough for the size of my house? But easy to setting up if first one is set properly. I have to reboot couple times and have to call TEC support. Team sent me email couple times for follow up, that was great!
Review by Niresh Horvai2 years ago
Easy to set up, easy to use.
Support team has been exceptional!
Fast response time and offers solutions to support me.
Review by TestMe2 years ago
I have been using Luma for about a month now and I love it! The WiFi reception is so much better all over my house. We have an older house and the walls weren't very receptive to the signals before. Now that I have Luma in 3 different spots in my house I have the speed and connectivity in every room! I love the small unobtrusive design. It fits in well with other decor around my house. The set up was very easy! I just downloaded the app and followed the simple directions of plug them in and let them do their thing. Can't get much better than that!!! I would definitely recommend Luma if you need your WiFi to go further.
Review by Sabera2 years ago
We struggled for years and I spend more time than I wanted to manage our network. It is so nice to use an app on my phone from anywhere. The whole house is covered now.
Review by Makamam2 years ago
I wanted to go cheap and purchased a wifi booster but later found out that it somewhat extended reach but cut the signal strength from super fast to nearly non existent. I went to Best buy and consulted with professional and I was schooled. I was instructed that Luma would fix my problem and the sales professional taught me the ins and outs of Luma. I was hesitant at first because of the price, it's not cheap. I went ahead and took his professional advice and I AM THE HAPPIEST CUSTOMER EVER!. This is the GREATEST gadget ever! I RECOMMEND this to all my friends and family.
Review by Jeeperic Smitg2 years ago
The Luma is easy to set up, and for the first time ever, I have consistent coverage throughout the house. The speed is excellent, and the downloadable app steps you right through the setup and security process. If you're looking for a plug and play system, this is as good as it gets.