There were significant delays on both connecting legs on my Prague-Warsaw-Vilnius flight -- I was late at my final destination for about 3 hours. The reason claimed by the staff is just "late landing of the aircraft from the previous flight" which is obviously the airline's blame. I didn't receive any drink of food either in an airport nor on the plane.
I also saw that 2 flights on the day were just cancelled. I'm worried for passengers of them because there were no staff at the gates of cancelled flights at all.
As a single benefit of the airline I can name friendly staff. That's all.
Don't even plan your time of arrival with this airline -- it's just not punctual.
Review by Squishieee2 years ago
Bad service "DO NOT USE THIS AIRLINE" I made a booking, recieved no order confirmation. I called the 24H hotline, been on "hold the line" for 1 hour and 29 min so far still no help. The money has been reserved on my account... Last time I will use this airline.
Review by Mollymoosh2 years ago
A scandal for the Star Alliance logo. Never have I experienced so unqualified staff and rude form of communication. I hope for the sake of the quality of air fare experiences in Europe that LOT will go bankrupt alone to increase the average traveller experience.
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